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February 2024 by Marian K.
My husband and I went to RC Willey and purchased carpet to re-carpet our home. The sales lady Alfreda did a good job in assisting us with our carpet selection and taking the order. A couple of days later another lady, Tina came to our home to measure and view the furniture pieces which required moving. We were give an installation date and time and told we would receive a call from the installer prior to the day. No call, and install date and time came and no installer. We had to call RC Willey to find out where they were, to be told they were on their way to the warehouse to load the carpet. Two hours later they finally arrived and the first words out of their mouth..'that's too big, that's too heavy we cant move it'! They spoke little or no English or maybe they just used this as a convenient excuse! More calls to RC Willey and the lady who did the walk through our home tried to tell us some pieces were too big to move. We had to remind her she did the walk through and nothing had changed!! The men had no professional experience in mowing furniture...dragged and pushed when the pieces should have been lifted. It was clear these men and their company were doing whatever it took to squeeze more money out of the project. The job took them two days when the previous installers only took them three hours! Another little trick they have to make more money, they claimed our carpet was full of pet stains and when asked to see the carpet stains they could only product a photograph. That ended in a battle with the installation company who finally agreed to 50% reduction of the original fee they were charging for pet stains. They were also looking for more money for extra heavy furniture which the lazy guys pushed vs lift. It was clear these guys were paid by the hour vs the job and did as little as possible and tried to get away without putting the furniture back in its original position. We had to stand over them for that. It was a greedy gouge from start to finish and shame on RC Willey for sending such shoddy contractors to our home. Be warned if you buy carpet here...it will be your worst nightmare until someone at RC Willey corporate wakes up and pays attention.
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February 2024 by Ana C.
I was in the area, so I stopped to check out the rangers. I really didn't see many good sales. The associate that was helping me left, so I couldn't ask any other questions. I guess he decided I wasn't worth his time. My husband and I decided to go to Best Buy. The associate there spend time with us and answer my questions, so we bought our range at Best Buy.
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February 2024 by Don W.
Our Sales Associate Tony Costa did an excellent job. He was very knowledgeable and helpful without being overbearing. We were given time to review and discuss our selections privately. When we needed him, he was very attentive.
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February 2024 by Jim J.
Had a great experience with sales staff at RC Willey, got exactly what we were looking for at a fair price. This place is huge, lots to choose from.
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February 2024 by Deanne V.
the problem i have with rc willey is they dont have auto payments. the reason they say is because there system is old. please get with the updated programs its 2024!
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January 2024 by Alan R.
I recently built a home here and needed many appliances, TV's etc. the sales rep was superb, prices and promotions were excellent and more than competitive, and the deliveries were professional and timely. They provide great service, flexibility and care for their customers.
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January 2024 by Maggie R.
TERRIBLE. They sold me a couch that has been broken since I got it and they keep giving me the run around and don't fix it!!!! This place is a scam! I will keep writing reviews and keep calling until my issue is fixed. I want my money back. This is absurd and you are terrible at business. DO NOT BUY. SEVERAL PIECES OF MY FURNITURE HAVE BROKE EVEN MY TABLE.
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January 2024 by Lourdes C.
I want to give a shout out to Big Jeremy and Little Jeremy, who delivered and installed my new 75" TV, that I recently purchased. They were timely, respectful of my property and extremely kind. They took the time to explain how everything works and gave me a tutorial on how to work the new remote (solar powered). They displayed a high level of professionalism and had a great sense of humor. Thanks guys; you were amazing!
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January 2024 by Shaunna T.
they have the best customer service in las vegas nv and william wentzel is the best salesman i've met in a long time he's professional and polite to all his customers me and my husband gives him a 5 stars rc wiley's your the best. we say thank you robert and shaunna thomas
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January 2024 by Amy H.
I purchased a new leather sectional at RC Willey in late 2022. I added a warranty to cover any potential issues. I was told when purchasing the sectional and warranty it was good for pets. I have dogs, I was very upfront about this and did a lot of research begore pulling the trigger on this couch. My dogs regularly get them groomed, nails trimmed, they are well taken care of and well behaved. I noticed the color starting to come off very quickly, within just a few months of purchasing the couch. This couch and warranty cost over $8000! When I reached out to RC willey about the color coming off, which was immediately, they sent someone out and then sent me a email saying they would not warranty the couch. I was so suprised considering the short time I had the couch and how badly it looked already. They said it was because I have dogs? I have had 2 other leather sectionals that cost far less, purchased from BIG'S Furniture and never had any issues with them, and I've always had dogs. RC Willey is not taking any responsibility for this poor product, nor giving me any resolution to improve the appearance. I am so disappointed in the service of a long time customer. I paid so much for this couch and to see how much of the color thar has come off is absolutely unacceptable. This couch was $8,000 I would expect it to last longer than 1 year! I am disappointed in RC WILLEY and how they take care of their long time customers. Beware of smooth talking, lying salesman and don't expect RC WILLEY to back any product they sell you!
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December 2023 by Sayaka L.
Since we had to furnish our new house in Las Vegas, we always go back to RC Willey. They have a large number of furniture supplies. RCW would arrange delivery quickly for you because it has its warehouse. Sales people are always helpful and knowledgeable. Also delivery crew are always punctual, polite, careful and helpful. We would definitely go back to RCW again.
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December 2023 by Jc D.
Great customer service Micheal Mcduffie goes out of his way to make sure you get what you want and when you want and make sure everything goes nice and smooth can say enough great things about him.
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December 2023 by Cassi W.
I was extremely disappointed in the delivery and customer service I recently experience with my purchase of a new washer and dryer. Upon arrival, the dryer they installed was broke, not to be replaced for 2 full weeks! They had the replacement but could not and refused to work with my schedule to make the second delivery. I had all ready rearranged my schedule for the original delivery, and all I asked was to make this next delivery after 2pm... they could not do that based on their automated system. Three failed delivery attempts and still no dryer.. finally they said I could pick a two hour window for delivery! Great, but unfortunately they still disregarded my request and multiple emails, texts came with different times. Gone are the days of customer service where someone actually cares and can help.
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November 2023 by Mer R.
this is the first time i ever bought from RC Willey because of a friend's recommendation. i must say that i made the right decision to go there last Black Friday. the sales associate Jessica was very helpful, explained things on the appliances in simplified manner & to the point. i got a great deal on bundling same brand & more than one rebate! also, the delivery is scheduled right away. & because of the blue rewards, i might very well buy more appliances within a year. thank you so much! & especially to Jessica!
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November 2023 by Ken M.
My wife and I chose a new kitchen table and chairs from RC Willey. There was a slight problem with the finish but they sent someone out immediately and took care of it. This is the type of company I love to deal with. They sell good quality furniture at competitive prices, they deliver and they take care of problems that may arise.
