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August 2023 by starmancbell
Katie was great. Called in and she was very thorough! Thanks Katie
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July 2023 by Katie Konken
This place has exceeded my expectations!! I had a diamond fall out, not only did they get it done in a day, I received it by the end of the week looking absolutely fabulous!!! Diamonds beautiful and bands polished. Love this place!!
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April 2023 by Guia Mae T
10 out of 10 definitely would recommend, John W. Is always so helpful. Jewelry is high end with unbeatable pricing, best quality diamonds and gold I've seen out here in Las Vegas.
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April 2023 by DeAndre Garcia
I was on vacation and Rocks the Jewelers sold me a fake gold necklace. Or at least I thought it was fake due to a being magnetic. I didn't realize it was gold had so much iron in it until I got a magnet close to it. I reached out to Rock's the jeweler to see if we could make things right. They did agree to send me a 14kt semi hollow chain to replace the chain that I had been wearing for 2 years. The chain was about 20.9 grams and my other necklace was 25 grams. However my other necklace was 10kt and this chain was 14kt . In the end I feel like I got a fair deal, not a great deal, but a fair one. Thank you Michael for helping. Thank you Rocks the Jeweler for making it right. In the end it wasn't the best experience but store making an effort to recognize the situation makes a huge difference to me as a customer.
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December 2022 by Pam Smith
This store has great customer service and fair prices. Vanessa and Jordan were wonderful. This one ring caught my eye. I went back 3 times as I kept thinking about it. Finally my husband bought it for me. The color is breathtaking. Love it!
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December 2022 by P S
This store has great customer service and fair prices. Vanessa and Jordan were wonderful. This one ring caught my eye. I went back 3 times as I kept thinking about it. Finally my husband bought it for me. The color is breathtaking. Love it!
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November 2022 by Dusty Johnson
Absolutely amazing experience from top to bottom. Sefera was super knowledgeable, and provided a top notch experience! She kept in contact after the sale to ensure my item arrived as promised. An absolute super star! Can’t wait to visit on my next trip to Vegas!
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September 2022 by Travis Reichert
This jeweler is not only the best place to go in the MGM Grand, but the best place on the strip! I have went to multiple places looking for engagement rings and the only place/person that provided the best customer service was Sefera at this jeweler! Great patience, hospitality, kindness, all in a non pressure situation. 10/10 would recommend this location, but most importantly that you ask to connect with Safera for your engagement and jeweler needs! Overall very impressed with her and this place !!
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September 2022 by Patty Cooper
Amazing personalized customer service, kindness, and genuine concern for others are practiced and delivered at Rocks the Jewelers! Hats off to Sefera, who helped in treating myself to an amazing investment!
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September 2022 by Scott X
Sefera and John were awesome in their high standard of customer service. Our satisfaction was their #1 goal. We walked into the MGM Grand location and were impressed with the selection. They had more Tanzanite than most jewelry stores. Sefera was patient and showed us several peices of fine jewelry and watches.I would definitely recommend talking to Sefera and John about a jewelry purchase if in Las Vegas!
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July 2022 by Bernardo Santiago
Stan is the man! He has helped us get some pieces into our collection and I am very grateful to him for everything. He has even shipped a few items to us in California, when we can't make it to Las Vegas. Highly recommend this spot!
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March 2022 by Tom Lahmann
We experienced excellent customer service from Vanessa and John from the MGM location. They were very friendly, knowledgeable and we purchased a beautiful custom ring. They assured us that they were always available even though we lived out of state. We look forward to working with them in the future.
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November 2021 by Rick Goebel
What happens in Vegas stays in Vegas... except for the rings you buy your wife! Great service!
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June 2021 by Elijah Mathias
Got followed around the store but was not offered help or showed any attention. I was the only customer. Great experience 1/5
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September 2020 by Angela A.
Thank you Skyy. My husband purchased a beautiful ring for me and Skyy had it sized within hours! I was able to wear it that night !
