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August 2023 by Autumn Cameron
Leslie was soooo kind. She helped me out so much and didn’t make me feel embarrassed for what I was asking for. I cannot express how amazing my experience was, she was the best.
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June 2023 by Alex Popov
very goodgood service,helped to choose what is needed
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April 2023 by Naomi W.
Deer Park location is the worst to go to to shop. Manager Candice was rude as I walked in didn't greet me at all. Followed me throughout the store like if I were going to steal something. I went to try on things in fitting rooms she had an associate stand by the fitting room like if I were going to steal anything. Before I left i did say this is how you treat your customers, you stereotype them she just looked at me and I stormed off. Never again
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March 2023 by Levi Gomez
Garbage store if I can give it 0 stars I would I did not feel very welcome here the people working are so bad especially that one curly headed lady just yelling across the store
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December 2022 by Joseph T.
First time coming to this store had to do some Xmas shopping, the store was cleaned and organized, but I wasn't greeted at all when in the store or told about any of the sales that were going on. All the staff was in the back, i guess. I just think they need to work on better customer service. I did find some nice t shirts for the bf. Hopefully they will do better next time.
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October 2022 by Emily Lambeski
As a tourist it was amazing to feel so welcomed and comfortable... a big thank you to Crandell for the awesome service ?
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August 2022 by Jess A.
Hello, when I was paying for this the cashier asked if I had a member # with Rue. I told her no and she then reached over to the card machine on my side, covered the screen with her hand and was punching in numbers. A name popped up on the screen for "Remy Babe". I asked her why there was a random name on my receipt and she said she has to put that to bypass the screen. I've shopped at Rue 21 before and never before have they had to do that. I'm not sure if this is her member # or a friends, but I don't think it's okay for her to enter a member number that doesn't belong to the actual customer or to not even offer to sign up to be a member. The member ID that showed up is 349869763.
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June 2022 by Linda Moore
I asked if someone could get an outfit on the top rack hanging on the wall, the male associate behind the register folding clothes asked me to get it myself and said the hooks are on the wall..if I want help ask the lady on the floor...she looked older and tired...I was appalled and with my baby in a stroller, I walked out! This outdated sorry customer service is disgusting at this store in this outdoor mall. Pathetic! What a poor representation of customer service let alone good customer service. Regardless if it was because I was black or not...jst pathetic and comical actually!!
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May 2022 by Lzheadfull O.
I asked the male behind the counter folding clothes doing nothing important. I asked if someone could get me some outfits on the top rack on the wall. He had the nerve to say you can get them, the hooks are along the wall...if I need further assistance I can ask the lady on the floor. I was taken back and walked over to the the women who I had no idea worked there. She looked like she was in her 60s with a ton of clothes being over worked and looked so drained...I jst walked out! Could of been because I was black idk but this outdated homely looking store and poor sad customer service in such a nice outdoor mall. Looked like they didn't belong and had the nerve to have such poor lazy pathetic customer service....Comical! Also Im born and raised in Los Angeles this place isn't impressive anyway... but they could at least been kind apologize and explain and talk to me like a professional place of business here to serve customers.
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February 2022 by Destiny Thomas
A lot of amazing and cute clothes for good prices!
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January 2022 by Janice Wilson
It's awesome buy only a few stores were reasonable but love it
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January 2022 by Kym Possible
So many styles, only one body. Rue 21 NEVER DISAPPOINTS.
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December 2021 by ODALYS GARCIA
One of the young ladies working there had people watching me as I browsed through the store. She literally moved someone from the register to watch me. I was very upset and dropped everything that I had planned to buy. I hope there are better employees that know how to treat people better.
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September 2021 by Alex Ramirez
Nice store
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September 2021 by Angie D.
This is a freaking joke! I submitted the order last night and why is it that at 4pm the next day, I'm pulling my order items for the six children working in the store! I did buy online to avoid coming into the store and having to shop. Not only that, all of them ARENT friendly and haven't asked ANYONE in the store for help. They've been gossiping behind the cash wrap. Not helpful at all
