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December 2023 by Zachary Plencner
Erica was great! She helped find exactly what I was looking for and I am very happy with the results!
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December 2023 by Violet X.
I usually don't leave bad reviews.. but I was very bothered by this interaction and will not be coming back to this location to avoid this specific employee named Jan. I was coming in to buy a couple items I knew I wanted but was also interested in looking around since the variety of brands is so large. I was helped by a nice woman to get a specific shade of concealer and she kindly let me know her name in case I needed more help, and let me browse after that. As I was looking for the makeup brushes an employee named Jan asked if I needed help. Before I could find the lady that helped me before, she led me to the brushes after asking her where they were located. She immediately picked up a set of brushes and told me this was the best deal they had since a store discount was running. I told her I only needed a foundation brush and not a full set and she told me that I would get a better value if I bought the set, then she put it in my basket I was holding without even asking. I asked her where the rest of the brushes were since I still wanted to look and she led me over but kept insisting that I had a better deal with the set. Then she asked me if I had any men to shop for, I told her no, she asked me again and said I should pick up something if I had someone in mind since the store discount was so good ( 20% off ). After still looking into the brushes she asked me what moisturizer I use, if I need a new one. I told her again that I was good. She then asked me if I needed brush cleaner and I said yes, she put the biggest size in my basket without asking again. She asked if I needed anything else and I said no, so she said "Okay I'll go check you out then!" And tried to lead me to the register. I told her I'm still debating the brushes and she seemed impatient since she really wanted me to buy the set. She was standing so incredibly close to me the whole time I had to take a step back, and I felt extremely cornered, uncomfortable, and preyed on basically. I understand all of what she did was a sales tactic ( I have worked in Neiman Marcus & BlueMercury beauty retail so I am very familiar with beauty sales), but she still allowed me no space or time. Luckily someone asked her to help match foundation so she left but told me before to use her name at the register. I felt bad because the credit should've all gone to the initial employee but of course she wiggled her way in to get commission. I understand it's the holiday time and all employees are told to try hard for sales, but Jan needs to give customers space, kindness, and room to breathe!! I do not appreciate things being put in my basket for me, being told what I NEED to buy and what I'm going to buy, being pushed for more in other areas (mens/skincare), and when I'm given zero space. I'm a person, not a dollar sign, so act like it.
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September 2023 by Vei AD
Hispanic male with a fade, thin line beard at the cash register on 9/11 4pm… absolutely rude for no good reason. Please do not work in customer service if you have the most god awful, unbearable personality lacking any type of professionalism… the smug look on your face and dismissive behavior is completely unacceptable. if you can’t even bother answering simple questions in regards to payment options, why in the world are YOU the representative at the register?!
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September 2023 by Brielle T.
I came in here yesterday to get a full face and lashes done for my birthday. the staff welcomed me and helped me out with my troubles with no issue! i usually don't enjoy going to sephora due to all of the rude employees at every location. but this one was way different! Erica did my makeup and she was so helpful and a great listener! i got so many compliments on my makeup. i will 1000% return to this location.
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September 2023 by Y. G.
Being a VIB member at Sephora has elevated my beauty shopping experience to new heights. The benefits are exceptional, including exclusive access to sales, special promotions, and early product launches. The range of high-quality cosmetics, skincare, and fragrance brands at Sephora is second to none, ensuring that I always find exactly what I'm looking for. The beauty experts on staff are not only helpful but genuinely passionate about helping me discover products that suit my preferences. Navigating the aisles is a joy, as Sephora's layout is well-organized and visually appealing. As a VIB member, I feel valued and pampered every time I step into Sephora – it's a haven for beauty enthusiasts like myself.
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August 2023 by Holly H.
Excellent customer service. On time, greeted with a warm smile. Explained everything in detail. I had the waxing done, upper lip, chin and brow. Erica is amazing! Highly recommend her for your beauty services!Thank you, Erica! You're the Best!
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August 2023 by Yulunda G.
Being a VIB member at Sephora has elevated my beauty shopping experience to new heights. The benefits are exceptional, including exclusive access to sales, special promotions, and early product launches. The range of high-quality cosmetics, skincare, and fragrance brands at Sephora is second to none, ensuring that I always find exactly what I'm looking for. The beauty experts on staff are not only helpful but genuinely passionate about helping me discover products that suit my preferences. Navigating the aisles is a joy, as Sephora's layout is well-organized and visually appealing. As a VIB member, I feel valued and pampered every time I step into Sephora - it's a haven for beauty enthusiasts like myself.
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July 2023 by Sindii Da Silva
Very nice and clean store.Jennica was a very good sales rep.She explained very good the difference in perfumes. Really good personality and very patient.She also explained very good about hair products I needed to know about and what was best for my hair.
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June 2023 by Summer Ferrenburg
Had an amazing experience, Jennica helped me out in store and was super sweet helped me understand my skin a little better and got me hooked on olaplex now my hair feels so much better now
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June 2023 by Argent Services Group LV, NV
Staff is ready to to help and I did not feel pressured to buy anything. When I need to return I would not hesitate to visit this store.
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June 2023 by Nayeli G.O.
NICE it's a super Nice store, Banya is a great person who takes care of you with a lot of patience, and the young manager is an excellent person and very attentive, when I went they treated me wonderfully! Vanya She explained everything to me in detail, and she helped me find the best products that are good for my skin and especially what I was looking for.
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May 2023 by Jeannie Hua
The staff was friendly and helpful. The store was well stocked. And there was a supply of make up removal supplies that I tend to find lacking in other Sephora’s.
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April 2023 by K P
We loved our experience here. El was simply amazing! She was so kind and patient with us stupid customers. The help she provided my Mom and I was invaluable and we can't say Thank You to El enough! Thank you!
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April 2023 by Amy Marie
I shop at Sephora frequently, but I will not go back to this location. Manager and other employees were complaining about their job to each other. The manager rushed me into making my online purchase because they didn’t have my product. This was at the same time they were checking me out at the register with other items I had. I was overwhelmed. When I asked her about my discount she was really annoyed. I ended up leaving the store and canceling my order. I went online and ordered my foundation at Dior. Very disappointed in Sephora.
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April 2023 by Eva H.
Never judge a book by its cover! 5 minutes into the store the same girl came up me 3 times asking if I needed help, following me around the store as if I was going to steal something then the manager comes up to me. All within 5 minutes. Felt so uncomfortable I got mad and left. Horrible experience! Make your customers feel welcomed. The tall blonde lady took the cake! Never again lost a customer. They’re more helpful and welcoming at the Sephora at Kohl’s.
