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December 2023 by DayTrade Daddy80
No sure how this place has so many 5 stars. Super rude and bad attitude from this mean old fat h a g. Customer service is horrible.
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December 2023 by Mirza A.
If I could give this business a -5 stars, I would! The staff at this store is absolutely atrocious! I called ahead to find out if they had a battery for my vehicle and was told they did, they quoted me a reasonable price, so I thought I had solved my issues. Upon arrival to the facility, the (manager Lisa) was extremely disrespectful and rude beyond imagination. She tried to tell me that I did not call ahead and I must be lying because those aren't the prices they quote the product that I needed was four times the amount that I was told on the phone and on top of that, she told me that there is an extra $15 installation charge. But a few minutes prior when I was speaking to the gentleman who works there he said the installation charges are only five dollars when I asked her about it she got upset at me. She threw her pen down on the table towards me. she said, I was raising my voice, and if I didn't like it, I could go elsewhere. I calmly explained to her. I couldn't go elsewhere because there wasn't a battery in my vehicle anymore. It was already taken out by your staff. and you are the only one in town who has the battery I need she laughed at me mockingly saying " that's what you get" not believe the audacity of this woman to insult me like it was nothing. After everything was said and done I asked her if I could have two copies of the receipt, and she yelled at me again saying " oh my God do you have to be this difficult " I told her it's for work, and this is what I have to , I also told her I hope she had a better day, and she proceeded to scream at me telling me that she will call my employer and tell them about my behavior. I didn't reply back because she was obviously on the verge of having an aneurysm from the looks of it, but as I was walking out, I made eye contact with the gentleman who replaced my battery, and asked him is she always like this? with a smirk on his face, he he said under his breath yes, absolutely, she is the worst person in the world and we all hate working for her, but it pays the bills. I felt so bad for that staff member because he was very nice. I believe his name was Stephen, outside of the doors, staff was laughing at her mockingly because of her behavior and I was told that I am not the only one who she treats like this. Once I got back to my place of employment. I was informed that they received a phone call about me from this woman named (Lisa) without a worry in the world because I knew I didn't do anything wrong. I asked what did she say or what did she want the staff and said now she's literally called the store on every single employee to complain as to say we know about her you didn't do anything wrong, and it's OK. There will be no problems on your behalf. Don't think I've ever met such a coldhearted person in my life and to treat customers or any human that is absolutely absurd. She Hass to be the owner of the company company because that would not fly anywhere else and she should be ashamed of her behavior. I would never recommend anybody walking in there.
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October 2023 by lubaba f.
They so idiots after installing batteries they screwed up your car system.Unprofessional!!
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August 2023 by Brieanna Reddemann
Shelton Battery came in clutch! Out the door for less than $100 (98+change), installed the battery and all. Very nice people! Thank you guys!
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June 2023 by Duranth45 knowbody
They have everything you need for automotive batteries of any size make and caliber they offer great service and prices and they are locally owned and sourced...?????
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June 2023 by dar Dar
Recommend excellent price for batteries
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May 2023 by John Keefe
Great service with good follow-up! We special ordered a pair of Trojan 31-AGM Overdrive batteries to replace our chassis batteries in our Class A RV. It only took a day to have them available and the office kept us informed throughout the order/shipment/ready to pick up process. Nobody else gives such great customer service!
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May 2023 by Grant David Gillham
I buy my car and motorcycle batteries here. The people at Shelton are extremely helpful and always have what I need.
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November 2022 by Ferenc Elekes
Great service, professional attitude.I needed to replace the leisure battery in my van and the guys at Shelton gave me a great deal and installed it as well. Highly recommended
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November 2022 by Roy Daniel
Great place to get your battery replaced.Also offers free battery and alternator checks also free installation on most vehicles.Employees are not so much about sales as they are about helping customers an offering advice .After leaving you are satisfied.
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October 2022 by Badan Body
I absolutely love Shelton Battery! I had to replace my battery today, after having a battery from Shelton that I purchased almost 3 years ago! They are so kind, fast and beyond affordable. You get more than your money's worth, and even when stuck at another popular chain retailer, I chose to drive to Shelton instead to purchase a replacement battery, and happy I did. I was in and out in under 7 minutes, and they made sure my alternator was ok and not a problem.
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October 2022 by Karma Keeper
Best batteries best customer service. Don't go anywhere else. These are good ppl who care. I e been a client o er 5 yrs.
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October 2022 by humberto effio
Good labor but they don't focus on service only put batteries and leave not smyles or tell you coupons for next visit. Or coming back when you needed
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December 2021 by Yvette A.
What a way to start off New Years weekend with a dead battery. Just a few hours before the closure of most business, I need to find a reasonably priced battery that won't hurt my pocketbook. Shelton Battery came to my rescue. Not only great prices, but they have the best customer service ever. I don't own my own set of tools and was happy to know they will assist me with the removal of my battery. They even cleaned my connecting attachments. Best price in town and best service. Thank you Shelton Battery!
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December 2021 by Blake A.
I bought a new battery from Shelton Battery in July and now recently have been experiencing problems with my car randomly shutting off. When I tested the battery it turned out to be a bad battery. When I called Shelton Battery to see if I could get my money back the lady I was talking to was super rude and condescending. Cutting me off in between questions and talking to me like I was wasting her time. Maybe she was having a bad day; who knows. Still, I bought a new battery that only lasted 5 months and receive horrible customer service, so I'll never go here again. It's a trust thing, and I do not trust Shelton Battery.