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April 2024 by I Love ice cream
There was a great deal on strawberries and my daughter has been dying to get some. We got home and was ready to wash but majority of the strawberries were either really mushy or fuzzy. I don’t know what’s going on but it’s needs to be fixed immediately.
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April 2024 by Rajika Agarwal
I live in mtns edge and pick up groceries from this store all the time. Today, however was a different experience. I ordered groceries on my app to be delivered to my car and when I got home the boneless chicken breast smelled rotten, I cant even describe how horrid the smell was. Let's just say my 5 month olds diaper pail smelled like flowers compared to this.When I called them the lady on the phone said its normal bc the juices from the chicken can leak out. Now, this is not the first time I have bought chicken from smiths and it has never ever smelled like this. Far from being apologetic she was defensive. Finally she said to bring it in and they would refund it. Now I would just leave it at that, but, when I went in the store I wanted to inform the store manager of this just in case there was something wrong with the chicken and God forbid ppl/customers ended up getting sick. Instead of saying thank you for letting her know and sorry I had this experience she basically said whatever.Smiths is represented by the ppl it hires and who are the front face representing them. I would seriously look into firing the store manager at the southern highlands smiths bc she has no idea what customer service and could use a lot more training.For anyone buying meat from there pls be careful, I will not be doing that anymore.
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April 2024 by J B
Store is horrible at keeping the shelfs stocked, other Smiths are way better. I have been verbally accosted and threatened in the store and was video the event well asking the check out girl to call the police. She ignored me like I did not exist and the manager told us we are not allowed to record in the store and to leave forcing us into the parking lot with the individuals threatening us. Had a employee accosted because they walked off from self check out and I used it. I did not know stuff sitting on the side was a place holder. Then the employee got mouthy. Spoke to the assistance manager and he said he would tell the manager. I asked if he allows employee to treat customers that way and he would not respond. Followed up a week later and assistance manager told me he did not know what happened and I would need to call and speak to manager. What a joke.
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March 2024 by Yaboi_David
I swear they pay someone to break all the eggs and rub the lettuce on the floor before they stock it
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March 2024 by sandra demers
The women from this market have a hard time understanding what it means talk friendly and talk harsh to the customers. For that reason the women need to stop lying about the conduct of customers inside of the market when they go in a good faith of buying only. And the security which is a woman and a male senile checking on bags of customers is completely out of line. When they know they are not going to find nothing stolen from the market. I made the security team to apologize to me and for that reason I have never come back there. For not being worth a trip where we customers are harassed by women employees.
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March 2024 by Justin Doremus
Great Customer Service
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March 2024 by Kodi Heatherly
Got kicked out for getting change and having attitude with a slow employee. They are all slow af at this location and are really illiterate as well. I needed 100 and he couldn’t even count that like why hire people who can’t even count to do register then you wanna make it the customers fault for getting upset for ur coworker is terrible. Customers are always right and this place is trash completely. Anyone in southern highlands should avoid this establishment it is dirty with rats and other bugs, always blood or urine on the floors as well. They sell expired food and just change tags out to make them last a bit longer. If you have sense avoid this place you will get sick. And I used to work here so i know first hand that this is all true. Smiths is a terribles establishment and is run by idiots
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March 2024 by The Grainiac
Drive a little further to albertsons. Guy that runs self checkout thinks hes in the TSA yelling out commands to checkers. Rude and bad customer service.
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March 2024 by Sharon Abraham
No one at deli?
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February 2024 by Jordan
Dirtiest carts ever, food past best by dates all around, and employees that are slow and rude
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February 2024 by Arthur D
Excellent shopping experience. Staff are friendly, prices are great. Great selection of products and always well stocked. Certainly recommend coming here.
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February 2024 by Erik Ward (Eeshvar Das)
I caught a Smith's employee stealing money from a minority poor and physicaly disabled customer. Posted on my instagram. Didn't call the police. It was only a dollar. It appears there's some honest employees here that try their best to do a good job, but I can't accept when an employee steals from a customer. That shouldn't happen.
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January 2024 by Kira A
FOR THE LOVE OF GOD, BRING BACK THE DELI JALEPENO MAC AND CHEESE !!!!
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January 2024 by Elizabeth Madrid
Horrible customer service! I had two employees come chasing me this evening, over them suspecting me apparently not paying for my items via self check out. I showed them my receipt and they stated she did pay, however no apology was extended. This all took place in front of my son. On my drive home I called back and asked for a mgr and the same girl that chased me down answered the call and said there was no mgr. and hung up on me after I told her I didn’t appreciate being treated this way! I circled back to the store and guess what the mgr was there! They need to better train their employees, I am a regular customer and don’t appreciate being treated like this! I’d rather shop at Albertsons moving forward.
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January 2024 by Yira Griego
Long line super busy.