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February 2024 by Donald Thoresen
T Mobile on Sahara and Valley view. Worked with Jasmin. Patient - Knowledgeabe - Excellent. Company should be proud. Well done Jasmin.
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December 2023 by Hai Jackey Shen
Very bad customer service. I went to the store for equipment upgrade and staying in line just like everybody else. When I need to use the restroom, I will directed to Carl's Jr cross the street. I identified to the sales that I am a long time paid customer with multiple lines and other services on the account. I was again told to go to a fast food place. Just want to make clear, CJ does not offer cellular service. This is awful trend after CV19, restroom is no longer offered to paid customers.
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November 2023 by Edwin Mtz.
Worst costumer service don't go there don't spend your time with this persons.
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October 2023 by MICHAEL JOHN MARTINEZ
Wow I wish I had read the Google reviews before I went there. I had a very bad experience there trust me I will not be going back to that particular store.
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September 2023 by roberto perez
45 min wait and there's only 2 people to help pot 7 costomers
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August 2023 by Mario A.
I just got done trying to get a phone to AT&T and I explain the gentleman my situation and I told him at another location. I can get it with zero down. If I trade in my phone he said well you get in $1000 on your phone and it's a lie because you get it as credit so that means that I still gotta come out in $100. I think it's wrong unprofessional and you just put the heat on my credit. I would not recommend this place ever ever ever
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July 2023 by Hana Tsegabrhan Woldgabriel
T-Mobile is a great company to work with. It has coverage and plans options to accommodate alot of peoples needs. I had to make multiple changes to my prepaid account and I thought I lost my phone number and I have had it for over 10 year. Shaun the manager at this T-Mobile location was very kind explained everything to me and restored my services. Thank you so much.
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July 2023 by Elizabeth Garcia
PLEASE DONT GO HERE!!! The girl Jasmine scratched my new phone. The manager did nothing about it. Horrible horrible place and people. She was always on her personal phone that’s why a quick pick out turned into almost an hour
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July 2023 by Juan Hernandez
Terrible experience, walked in, and no one even acknowledged I was there, no greetings, nothing. I waited around for about 15 min before someone even came up to me and asked my name to put me in line. At this point, I'm upset because even the Uber eats person got greeted as soon as they walked in. But now they wanted me to wait an extra 15 to 20 min before someone could see me. No sense of urgency. I'm definitely switching over. I'm tired of tmobiles' terrible service, both network and stores.
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April 2023 by L M
This has always been an awful store- even when it was Sprint.I went to pick up two phones from here one day, and the associate acted like I was a thief or something. Took an hour for the associate to hand us phones that we had already preordered and paid for.
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April 2023 by Michelle De Dmon
Thank you Ricardo and Michael for the amazing customer service. Normally, I have trouble when it comes to upgrading my phone, but you two made it such a smooth process! I appreciate both of your hard work and will definitely be coming back to this location for my cellphone needs. :)
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March 2023 by Cherie webster
They got to me quick and solved my problem quickly. Nice and enjoyable
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February 2023 by Jonathan Airbrush Las Vegas
Bad customer service, wait time is typically long. I am trying the 5g Bussiness internet and it stopped working on a busy Bussiness day and they could have cared less to speed up their assistance.
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January 2023 by Aimee K.
Super super super dope staff.... The manager handled a situation that could have ended very badly.... Like a champ... give that man a RAISE.
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December 2022 by Coralee Reid
Was helped immediately. Very friendly yet professional and service related. Will return for extras.
