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March 2024 by Rosie Avila
Everything was going fine. My husband and I paid for 2 hours service (60 mins massage and 50 mins jacuzzi and sauna). We started with the massage it was noisy, we can hear phones going off, employees asking other customers if their massage was okay, we could hear multiple conversations. While we are getting dressed my husband’s massage therapist kept insisting on getting at least $20 tip, we weren’t even fully dressed and our service was not even finished. She kept insisting, other employees came and apologized and tried to take us to the next service the jacuzzi but totally messed up the experience. Off course we were planning to tip but at the end of our service, not while we are getting dressed and still have an hours left of our the service we paid for. They lost 2 customers. Would not recommend this place to anyone!
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March 2024 by Dakota Denver
I made a reservation before hand. They didn't keep it. Waited for an eternity. Us and the the couple ahead of us left without any service. They wouldn't refund us. This business might legitimately be a scam.
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March 2024 by Tara Delgado
Never again! I've gone to this place a few times and always regret it after so this is half my own fault. The place is dirty, the towels laid down are always wet, the service is awful. They are always trying to upsell you and if you don't buy in the service is no good they'll have you waiting forever. The tipping policy is wild! 20% of a $48 massage is $10 no? I was yelled at saying I needed to tip $20?!? Harassed or I cant leave?! If the massage itself was at least good id keep my mouth shut but even that is no good. Anytime they hit a kink they immediately move to a different location. I'm finally through with this place.
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March 2024 by c diaz
This place was aweful. They advertised an 88 dollar couples massage, I took my husband for his birthday and they ruined his birthday. I ordered the couple massage which they would not give us the special they charged 147.00 per person. I also did the sauna /jacuzzi room. There was no attendant and they demanded a 40.00 tip for the sauna. They said tip is not optional but required. Which I left my customary 20.00. Then we get to massage and I had asked for a lady message tech they sent in 2 guys that argued with us and kept putting there hands on my husband, who I thought was going to hit one of them but he didn't. They finally bring in a woman for his massage.then massages for 30 minutes, I guess we were in there massage for an hour but half the time massage arguing about the tech. Then when it was over I felt they didn't deserve a tip but husband gave 20.00 each anyway,the techs then blocked the evil and asked for more money.This place is a joke and should be shut down. The sauna was chipping and dirty. The robes were wet.
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March 2024 by Z
Needs to work on cleaning the massage rooms better. Looking through the cutout where your face goes was very dirty on the floor and looked like it had never been cleaned. I still like going there and even like the fact they always badger me for more services and cbd products. I take it all in good fun.
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March 2024 by Eric Wicks
Great value even for non members. 1hr full body with cbd oil $80+tip . Great massage with hotstones. Hard to find better rates than that.
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March 2024 by Sheena Ingraham
This place was ratchet and should be shut down! This was the floor under wear your head pillow is while face down. This is what you stare at the entire time you're getting massaged. A pile of drool, gum and sticky grossness. The massage was more like having someone rub suntan lotion on you with zero pressure. The lady at the front desk was horrible. They bother you about add ons and whatever they can to get you to pay more. You must pay in full before your massage begins! (History of complaints I'm guessing) after the rub down they follow your every move asking you for a tip. They insist you pay cash or your CC is being charged again. I tipped only bc I felt so bad for the two ladies on how they were being treated by the lady at the front desk. If you have any standards or a weak stomach I'd avoid this place. The health dept really should be involved.
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February 2024 by lynda nguyen
I came here today for a couples massage with my boyfriend because they’re advertising a 60 minute couples massage for $88. This was my second time here. Angela at the front desk told us our total would be $112 because my boyfriend would be getting the member rate ($44) and I would be getting the nonmember rate ($68). We asked to sign me up for the membership since it’s only $20 a year and she told us we have to pay $132 because my membership wouldn’t apply until I came back. I told her that I could leave and come back in 10 minutes and she told me “it doesn’t work like that. You’ll have to come back tomorrow”. I have never heard of such a thing in my life. After some back and forth she agreed to give us the member rate plus the membership which would be $108, only if we paid cash. But because we didn’t have cash she charged us $116. The massage was supposed to be in a “VIP room” but we were put in a room with beds separated by curtains. I could hear the staff talking loudly amongst themselves in the lobby. The massage was mediocre at best. I’ve never had a massage therapist with such rough hand skin. My boyfriend didn’t know he left his keys at the front desk so he went back into the room to look for them just to go back to the front desk and see that Angela put them behind the counter. We tipped each person $15, and that was already generous for how bad this experience was, yet they had the audacity to ask for more. We will never come back here again. I’ve attached a photos of “Angela” because I don’t think that’s really her name.
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February 2024 by Lucia Arriaga
I went 1/17/2024 with my men , they told us the couple massage are 88 but we need to buy the membership 40 more , we pays , went and literally I pay to get oil rub , I was counting the minutes when the therapy’s literally was doing nothing , I was laying waiting and count the minutes,, when it was done we tip 10 dollars each, literally they want another 10 each they said it was enough,,they give us dirty looks, and the front desk told us if we will tip more , my men say no ,, we don’t have more cash , she said you can used credit card ,, I understand that tipping is not mandatory,, you pays for a service tipping is obviously up to you and what kind of service you get ,, not good experience
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February 2024 by Danielle Jones
The massage was ok. The staff was rude. We have been twice. The below happened the first time and we thought we would give it another try and it happened again. We will never go back!I leave a 20% tip wherever I go but to be strong armed to leave a 30% tip when you’re about to leave is not right.The massage therapist follows you demands a bigger tip stands in front of you as you are trying to walk out. This is not right!
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February 2024 by Aurea
I tried this place three different times before deciding to warn people about it. I was hoping the experiences would get better as I visited but instead I’ve had two bad experiences in a row and one mediocre experience. The staff at the desk is often pushy about upgrading services. You can add six different services at the desk and they will STILL attempt to up sell something else. I mean, it’s a business and I understand that but I don’t want high pressure negotiations along with my relaxing spa day. Let’s not forget that the massage therapists, each time have been pretty lackluster luster with their massages…. The first one was okay, second one was great BUT the massage room had a curtain and it was lobby adjacent so there was a pretty consistent amount of nearby conversations. During my massage o had to ask her to turn her ringer off so I could relax because her phone kept dinging. I shouldn’t have to request that of your staff, no matter how cheap the massage. Lastly, my final massage (I will NOT be going back) was a couples massage with my sister who is visiting. I was embarrassed to have brought her by the end of our experience. The front desk was pushier than usual, the room we got a massage in wasn’t very private (large room with big screens that have partially see through wicker), they were loudly talking off and on during our massage AND the woman who provided my service gave me a back rub similar to my kitten making biscuits on my back. When I tipped $20 for BOTH massages, she insisted that i added more… i basically told her the service sucked and she very clearly did nit like that so she gestured to the other woman and began speaking to her directly, so we left. At the front desk i tried to explain how my massage wasn't very good and was told that i should have come to the front desk and told them…. While getting my massage???Save yourself the cash…. Visit somewhere else. This place SUCKS and the staff is not great. Last, the facilities need MASSIVE cleaning work.
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February 2024 by King B
Me and my wife always go to this place for years to get a massage. The way they hassle you for a tip is unprofessional
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January 2024 by Tima Christina
The lady giving my massage kept checking her phone. And yet there's a tip minimum of $15 which the shop manager makes you pay. She did not deserve the minimum and even had the nerve to ask me for more.
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January 2024 by Andy Navarez
Staff was rude to me and my wife , aggressive masseuses obligating we pay the tip they want to receive! jacuzzi was set to hot for our 45 min stay . Overall very unsatisfactory experience. I would not recommend this location ! Visiting from Southern California won't be back
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January 2024 by Shannon Stovar
DONT GO.Average massage but they didn’t tell us the $88 couple massage was only for members so it was double. Then, at the end, they required a $20 tip per person. They literally wouldn’t let us leave and followed us to the door because we tipped $5 less than their expectations (had already tipped over 20%), so we had to sit and wait while they ran my card again for the rest of the tip. I’ve never felt so uncomfortable in my life
