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December 2023 by Rose A.
Completed everything online. Fastest, easiest storage I have ever set up. Facility was large, and well lit with elevators. No complaints!
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November 2023 by Dillon LaBonte
We rented 2 units for several months during a remodel. The staff was always helpful, great customer service and very accommodating to make things as easy as they could for us. Very helpful.
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November 2023 by A
Very knowledgeable staff. Mark gave me phenomenal customer service. Best price in town, especially for a climate controlled building.
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September 2023 by Joanne M David
I've been using this storage company for a few years now for my RV, and I had a great experience with Mark, He is friendly, professional, very helpful and knowledgeable, and made the whole process of renting a unit soace for my easy and stress-free. Mark, Thank you for the excellent service! I highly recommend this company for their top-notch customer service.
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September 2023 by T
Very friendly front desk management. Under new management. I am a single female who has never used a storage unit before. Very simple process to call and book a unit. You get a gate code and unit# emailed to you prior to arrival. Good pricing. They leave a lock and key in the storage unit before you get there. If the link to the unit map doesnt open in the email, just go in the office they will help you. Enter the code in the west gate, leave through the east gate. The gate code deactivates your unit alarm, and you enter the code again when you leave the exit gate to reactivate it. That is awesome! I feel safe here, good location, well lit, clean. No bugs. The floor in my unit was clean, nice working elevator. There are a couple carts inside the gate by the stairs and entrance door. Ask the front desk if you need help. They are very friendly. Well worth it.
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August 2023 by alexis stevens
Nick the new associate at this location helped me over the phone with great customer service! Also the store manager was very helpful to once I got on site to show me my unit and made sure I knew how to operate the area properly. My items feel safe here! Thank you for your quick service.
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August 2023 by B Brower
I contacted Extra Space Storage by phone with a few questions about the facility, and ended up booking a space while we were on the phone. The representative was friendly and helpful, and answered all my questions. The communication was great throughout the day, and my access code and instructions were texted to me right away.I brought my things to the facility the same day, and everything about the move-in was smooth and easy. I stopped in the office, and Mark was very nice. He offered a map of the building so I would know which entrance was closest for my unit. The facility is clean and very well lit. I appreciated the available carts right at the building entrances. The unit seems very secure.The only negatives of the experience were:1. There are two restrooms in the building (which is great) but BOTH were out of service... hopefully they will be fixed soon.2. The units are "air cooled" which is a must for our items, especially in Las Vegas. However, all of the cooling vents on the whole floor where our unit is located were closed, so no air was blowing and it was very hot. The vents were easily opened (they were a little too high to reach without a stepstool but were reachable by holding something long enough). Cool air immediately started blowing, but I would hope that is not a regular occurrence since we won't be there every day to check them!Overall, I highly recommend this facility for its cleanliness, lighting and security.
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August 2023 by maurice lewis
Get management and employees at this location. They made getting my storage units simple and quick. Plus the customer service was unmatchable, along with the other onsite services they offer. Mark and Nick are the guys to speak to for fast and easy service!
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August 2023 by D R
Mark the manager @ Blue Diamond Rd Extra Space Storage, is very informative & very helpful. Best customer service we've had venturing through Vegas!:;;) Thank you Mark!. Have a great day
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July 2023 by Rae'ven Rampley
I’ve had a storage unit with this company a few months and it was great! The staff and ladies in the office were so helpful with all of my needs! They were also very understanding with my situation and went above and beyond for me! I love this company, if I’m ever in a pickle again and need someone to store my things safely, I know just where I’ll be going! Thank you staff for your hard work!
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July 2023 by Sam Richer
What a great customer service! Marc and Bryan were both very attentive when it came to my specific needs to storage units. The storage is clean and the environment is very professional and has great units with different sizes.Highly recommended. Thank you Marc again
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July 2023 by Vanessa Walker
Mark was Awesome and consistent. I went in to check out the space after talking to Mark. He was kind, patient, and helpful. He also lives on site..Thanks Mark
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July 2023 by Ace B.
She is very professional and explains to me details to details about the unit that's why if I need the storage I always come here
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June 2023 by Ric Angelo D.
Since Extra Space storage took over the STORAGE ONE there are few break ins over 2 months of their company. My Rv trailer got ransacked two weeks ago and some guy unit. They stole almost everything my camping gears, life raft, life jackets, outdoor stuff, my Travel trailer all hook ups, my comforters, even toothbrush. To me there is no urgency with the manager on-site knowing that my Rv got ransacked, broke the whole dinette area to gain access inside from side compartment. With all these things that was stolen there is no way they can hand carry everything. There should be a vehicle used, and that was supposed to be recorded through their surveillance cameras. I simply ask him if he see any suspicious activities in the camera and if he could find out who was the last vehicle recorded exiting the gate. But he is very unconcerned, not trying to help and other people that got break in into. He is super suspicious individual that could not will not give you any information and lack of involvement to the situation and careless.I personally think that this manager that live onsite has something to do with all the break ins. There is no way these lowlife scumbags has an access to this gates storage. It's an inside job.This storage company is a mess, it's only been 2 months since they took over from Storage one and now every week there are break ins. Don't use this company lack of concern very inconsiderate of what happening, lack of accountability. Zero star
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June 2023 by jntrama
Another great experience with Extra Space Storage on Blue Diamond and Decatur! Dana and Tori have been excellent and super helpful!!! Keep up the awesome work!
