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November 2023 by Roy ..
This is a FANTASTIC shop. As I sat, waiting for my car, I was VERY impressed by the customer service and support provided by the staff. They are so user friendly that many customers are confused about not being charged for unnecessary services. I recommend this shop to anyone looking for care and top-notch service.
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November 2023 by Clint M
My car started idling rough and the check engine light came on, this sun auto was the closest place so I limped it over to see what was wrong. After a diagnostic they quoted me 1,200, I said that sounded high and magically it was $800. Still for a $100 part and an easy to reach relatively quick install that sounded high. I went to my trusted mechanic and they quoted me $400 if that was indeed the problem but threw in a diagnostic as compared to the $175 I paid sun auto. It seems like they like preying on people who don’t know better and i definitely will not be back. Also it seems not correct that they’re listed as a “small business” on google.. with over 400 locations across the U.S. it doesn’t sound or act like a mom and pop.
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October 2023 by Gary Diaz
JR was absolutely phenomenal, incredibly efficient, profess and honest. I went in for a basic oil change and was quickly notified of other issues that needed immediate attention…THIS folks is called peace of mind! Having a place that cares to this degreeSo I won’t have to worry…thanksJR & the rest of the awesome crew over at Sun Auto - Washington & Buffalo!Services: Tires
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October 2023 by Cheryl Davis
I have been visiting Sun Auto, for my oil changes, over the last five years, and I have never been disappointed with their service or price! No matter the location I am having work done, I am always told what is needed, in order, to keep my car healthy! No one pressures you to do this or do that. They will help you understand what is going on with your car and advise wisely!They really do make you feel like family! Sometimes, you can gain knowledge and be pleased with the wisdom shared! Then, other times, they will allow you to vent about your car problems, while they listen with a smile, and assist you with the best option to take for yourself!You cannot go wrong with Sun Auto as your car doctor! Please, if you are in need of car care, visit a location near you, and enjoy that awesome experience! ?
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October 2023 by toast er
Every time I visit I’m so happy I chose Sun auto. Today was no exception, they are phenomenal. Repaired my tire from an impacted screw- in less than 45 minutes I was home. They are all so friendly to talk to as well! Thanks guys!Service: Tires
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September 2023 by Alex W.
Avoid this place for anything other then a cheap oil changes. If you chose to use them make sure to supply your own parts, they try and screw you on the price of parts, they will justify it by saying they only source OE parts but you can STILL find your parts way way cheaper. They will also charge you more on labor if you bring your own parts lol. Also don't let them take your car without giving you a final price.The tech (Adam I believe) most likely by the direction of the service writer/manager (J.R), intentionally misdiagnosed a brand new wheel cylinder that is obviously still making hydraulic pressure....while I already had another brand new wheel cylinder for the he opposite side and was fully ready to pay extra for the installation of the part on the opposite side of the vehicle I had to blindly allow them to leave the old part in and use it to replace the perfectly good part that was already installed. So essentially I was forced to pay and extra hour of labor for them to remove a perfectly good part and install another brand new perfectly good part and then bleed it.... on top of that they did not adjust the parking brake properly. I asked for pictures of the leaking wheel cylinder and was left on hold and never received a picture.Was possibly going to bring it back this weekend because I need a knock sensor, intake gasket, TB gasket, etc installed if I had a decent experience but I learned my lesson lol.
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September 2023 by Karla Johnson
Sun auto is amazing! They check everything and let you know what else is recommended and they never pressure you to get the recommended done. They just want to keep you informed about your car and service that may be needed.Services: Auto maintenance
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September 2023 by Robert Connolly
Frankly, overall I was very pleased with Sun Auto, as a first time customer and will add that I have high regard for JR.Carlos (mechanic) followed an efficient process of evaluating my Audi’ condition and went on to perform an oil change.When all was concluded I went to the front office to see JR, and I was expecting to hear a number of issues and the associated costs for repairs, as that has been my experience as fairly newcomer to LV.However, that was not the case from this garage which was recommended by Consumer Reports, no surprises save a discounted price for the oil change, as it took longer than projected to conclude!!What a great experience and a well done for the incentive for me to come back with our other 2 vehicles!! ??
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August 2023 by Rhona Myers
I have been going to Sun Auto for the last several years. After having some bad experiences with other auto repair shops, it is truly a pleasure to have found Sun Auto. JR, the manager, is the best. He is honest and explains everything thoroughly regarding my repairs & prioritizes what needs to be done when finances are to be considered. The mechanics do an excellent job and take pride in what they do. In this day & age of poor customer service, Sun Auto knows how to take excellent care of their customers.
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August 2023 by Sean Sweigart
We’re able to program a computer in a couple hours. Works great too. Prices are a little high, however fast quality work so I don’t mind paying a bit more.I like to think pay more now for quality now then a lot more with repeated tripsService: Electrical repair
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August 2023 by Monica Romero
I took my car in to get the AC recharged. They performed a full inspection. It took 3 days. Unfortunately I could not afford to have AC fixed. $3066.00. I did pay $216I took my car somewhere else and under $100, got a charged and my car is coolService: Air & cabin filter replacement
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August 2023 by Carly Garrett
My daughter was traveling from California to Utah by herself and her car overheated and had a weird smell out in the middle of the Mojave. I called mechanics all over Vegas to find anyone who could look at her car and no shop could help they were all booked solid. Hector at Sun Auto was so kind. He got her in first thing the next morning and when he discovered the whole problem was a melted plastic bag he fixed it right away and for no charge. A very kind and ethical business.
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August 2023 by Judy Stewart
Edgar And JR were very professional and responsive. Edgar is a little abrasive but I realized that is just his personality. Ended up not finding anything wrong with my vehicle that had no crank no start. I had signed for $155 diagnostic fee but they waived and told me they had no idea why it wouldn’t start but it’s fine now???? Thank you so much. I needed this more than you know. You have earned my word of mouth!
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August 2023 by Mr j J.
DO NOT GO TO SUN AUTO. Those Thieves will overcharge you and still will leave your car in a worse condition than before you gave them money. They ripped my mother off for over 3000$ in repairs over the course of 2 months for problems that are still not fixed. She has a Land Rover and they have been robbing her blind. I also took my Camaro here to get serviced and they literally told me 200$ to service the car. Then they called back after an hour and said sorry something else won't fit so it'll be 450, after that had the nerve to call a third time and say the total would be around 800 dollars all this was to change some o2 sensors. After I paid them almost 800$, they changed the o2 sensors, but the car would still not pass smog check. I took the car back to them and they told me, it will be almost another 200$ to do a full diagnostics. After the diagnostics and over 1100 dollars spent they had the nerve to tell me to junk my car and to sell it, that there is no point in getting it fixed. They also hinted at me to not take it to another mechanic that they would likely try and get over on me for repairs. Since then, I have never went back to them. I took my car to a friend who fixed it for half the price I ended up paying them in total. They will steal your money and also break minor pieces in your car that will start messing up your ability to drive, but not until a "week later", so that you have to come back and spend more money. Hands down, The dude JR is a CROOK and his team of fake gypsy mechanics.
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August 2023 by Doron R.
My issue was fixed but I walked away from this place with two brand new issues;First, my car-horn doesn't work. They must of messed with the wires.Second, my brand new tire was replaced with another tire that is 13 years old.Unfortunately I only caught this much later so I couldn't prove to them it was something they did. But I know the truth. Stay away from these crooks.
