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December 2023 by Ted L.
Unreasonable fees. Their hourly labor rate is $180 which is steep by my standards. They charge a diagnostic fee of $99 regardless of whether they do the work. The markup of my part was excessive. They charged me a shop fee of $18 for supplies and disposal per their fine print, but I only had a sensor replaced which sits at the top of my engine. Staff were professional and knowledgeable.
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December 2023 by Hon M.
Excellent store fast and professional . I would come back here again and would recommend my friends to come here also. ... bought tires here before...
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November 2023 by Gypsy Deckman
Originally we thought we were going to Goodyear since that was what the location was the last time we took the car in. We decided to go ahead and get the tires rotated and the car winterized since we were already there. During the check up we were informed that we needed new rear brakes and that 2 of our tires needed to be replaced. We left not knowing what we were going to do. We decided to give them a chance, so we made the appointment. We are very happy we did because as it turned out the manager let us know we didn’t need new tires after all. Now he could have replaced the tires and we would have gone ahead and purchased as them. But the fact that he was honest about not really needing them right now . This saved us quite a bit of money and being on a fixed income was great, especially since it’s the holidays are up on us. We will definitely be going there from now on. Thank you for your honesty.G. Deckman.
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November 2023 by Randy Burris
Had a starter issue. They helped and had me running all done in a few hours on a Saturday afternoon. Much appreciated. Will continue to use for minor repairs as they get it done. Thanks
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November 2023 by Josue Salas
Needed service for a tire repair. The front desk guy went out to see.if my tires where good year. They were not and he said he couldn't help me. And I asked why he said not enough staff. Unprofessional there where 2guys clearly not doing anything. I guess my tires had to be good year. Guess what they didn't have to be good year. And still the guy didn't want to help. Anyways. Go there at your own risk. Good luck?
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October 2023 by DeAndre M.
I took my 2010 JETTA to this place and was quoted a price between $179 to $379. So I make an appointment for the next day at 1pm, get there before my scheduled appointment time, but somehow, my car wasn't driven into the service bay until 145pm and before any work was done, I specifically said I want to get the front brakes done only, and of course, you get a "ok no problem." So after their inspection, I was quoted a price of $529 for the front and $529 for the back a total of $1058 for a JETTA yall. I would not take any of my vehicles to this place for no kind of service anymore, so please beware.
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October 2023 by Taylor M.
Been taking my cars here for years and always have had a great experience until recently. After a routine, oil change and tire rotation, I noticed that my car was humming and shaking figured it might be time to get new tires as the Vegas heat wears them down quicker. Was told I only needed two new tires and that they would align/balance. The vehicle continued to shake and I returning a third time, I was advised that I should just get another 2 new tires and balance which would fix the issue. Surprise, surprise nothing changed and vehicle continued to get worse. After countless wasted hours, 4 separate visits and wasting close to 1k on a $500 dollar fix, I ended up taking my car to Discount Tires where they balanced the tires for $40. (Was told prior shop didn't do what I paid for) Extremely disappointed.
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September 2023 by TL Investments
BEWARE: Dropped off my car for oil change early in the AM and received a call late afternoon it was done. I paid and when to the car and noted it was in the same spot, the oil sticker was not replaced, and the service light was still on. I went back in and asked it they actually changed my oil. They assured me YES. They put a new sticker on and reset the oil change light. I got home and was really curious so I pulled the dip stick and it was really dirty. I checked the oil filter and it was from the dealership the last place I had it changed. I when back and confronted them about it and they then admitted it was missed and that they would do it right away. I watched them change and service it on the spot. They do good work when they actually do it. Just beware...
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September 2023 by Coral Quinn
My husband came in with a flat tire and they told us they wouldn’t be able to look at it for 3-4 hours, which is fine, my husband came home. They called a few hours later and told us the tire was irreparable which is also fine because I anticipated that. They offered to order the exact same tire that would be here in 2 days, the tire was going to cost $135, per their quote. However when my husband went to pick up the car and asked how much it would be to replace the tire, they said the overall total would be $242. What is the over $100 extras come from? Surely not the labor to replace the tire?? We ended up telling them we would not be ordering a tire through them because the shadiness had left a bad taste in our mouth. They proceeded to tell us that it would cost $30 dollars to have the tire shipped back to the warehouse even though it was barely 10 minutes after when I originally agreed to purchase the tire. Not to mention, last month they charged us $40 dollars to patch a nail in my tire, however at the time I didn’t realize how much they overcharged us, and needed my tire fixed ASAP. This place is slimy and they are no better than a bunch of used car salesman. DON’T GO HERE!
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September 2023 by Megan Lopez
Beware of the incompetence of this establishment. First, their appointment system gives long windows of time they do not honor. Then when we called to switch the appointment to the next day, they said no problem, but when I showed up with my toddler in tow they said they had no record of the appointment being switched. So AGAIN we gave them another chance and made the appointment for 4:30-5:30 today for a simple tire rotation. My husband called on the way in to see how long the process would take they said it could not be done by end of business. WHAT?! Why was allowed to make an apportionment for that time?! Again, incompetent and unprofessional. Do not bring your car here.
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August 2023 by Megan M.
Beware of the incompetence of this establishment. First, their appointment system gives long windows of time they do not honor. Then when we called to switch the appointment to the next day, they said no problem, but when I showed up with my toddler in tow they said they had no record of the appointment being switched. So AGAIN we gave them another chance and made the appointment for 4:30-5:30 today for a simple tire rotation. My husband called on the way in to see how long the process would take they said it could not be done by end of business. WHAT?! Why was allowed to make an apportionment for that time?! Again, incompetent and unprofessional. Do not bring your car here.
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August 2023 by Megan Martinez [Thompson, Sandra Lee ES]
This place is a joke. Sean….let me tell you about Sean. I called and asked for a quote. He gave me one. When I went in, he “had given me the wrong quote” over the phone and the price was higher. I’m irked. I go ahead with my special order and put my deposit down. My tires arrive the next day. Sweet. Nope. Sean got it wrong AGAIN. He order the wrong tires. So after arranging a ride and rearranging my day, I go home without new tires. So I go back two days later to drop my car off. Sean swears to me the car will be done by 2:30. I walk back to work on a 110 degree day. I get a ride back to Tire Choice after work. It’s 2:30 and my car is still sitting in the same spot. I was rude and I cursed. Sean was rude and disrespectful…while he was checking someone else out that HE HAD QUOTED WRONG. Worst business I have ever been in.
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August 2023 by Johnson
Guy named Solo helped me with some quick tire pressure and checked to see if I had a nail in my tire for me. Great customer service!
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August 2023 by Jared A.
Fantastic service. Helped save my family and I from a disaster. They replaced all my tires that were on the verge of a blow out, even though it was near closing time. Definitely would go there from now on.
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July 2023 by Danny M
Rick & Marty Are Great People , Very Nice And Always Willing To Give A Hand . I Would Recommend This Place To AnyOne Who Need Work Done On Your Vehicle.
