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November 2023 by Roger M.
Service is awful. Very inattentive staff no one there offering any real help. Just mono toned employees and managers
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September 2023 by Mark W.
Holy CRAP this place is horrible. Please please do not go to this location. They low ball you big time tried to sale my guitar (worth used 400.00) this kid shows me a used guitar on eBay and says they can give me 60.00 because they will sale it for 100.00 ... asked for a manager the dude next to me says "yeah we will sale it for 100.00" hahaha ok??? Go somewhere ELSE!! They will rip you off!!!
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August 2023 by Jroi Ramirez
listen to the reviews. I tried to give them a chance but 10 seconds after walking in I can see what all the bad reviews are talking about, everyone there looks like they hate talking to people. Bad attitude, professional lowballers, bad customer service. Went to a different pawn shop on rancho and got $110 more than what they offered me here. insane
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August 2023 by Jodi M.
Very disappointed in this location. I went in to sell a diamond ring, I was told $400 is all they could give me. I then went to the Rancho location and I was given 1,245.00 for the same ring.. what's the problem here??? I will definitely not go back to the Durango location. The management was no help when I called and asked why there was such a significant difference.
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May 2023 by Nik
Ron is a rude prude, I really think that Mr. assistant manager position has made him miserable idk what crawled up his ***. Can’t manage his attitude let alone a store.Ron gave me attitude when I greeted him with a “hello, I asked if he could show me a necklace? his face turned into the ugliest facial expression I’ve ever seen . He said WHAT so I repeated myself he just stared at me. A non manager employee helped me instead. Ron literally stands in front of a register next to the gun case pretending to look up imaginary things, he helps no one really just looking at everyone crazy. Susan was way better than this egotistical j****
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April 2023 by Rodney Yiatras
They say they buy gold. (That's a lie).Took in a 18k stampede Rolex watch and told them it didn't work, that I wanted to get for the gold on it . The black guy didn't look like he new what he was doing. They past on the gold. And I asked and duuu came out of his mouth.There prices are too much and I was looking at stuff on some of the shelves that wasn't empty. It's all broken and doesn't work for parts or no charge or it all wasn't there's. Like the guy that help me. I wouldn't recommend this place to anyone...
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March 2023 by Amie Kroone
We pulled into the parking lot away from the doors so my husband and I could go get food at popeyes. We were yelled at to leave and not park there. We didn't know why but we started to leave anyway.We rolled down our window to tell them we just wanted to park and walk to popeyes and they started laughing at us, yelling and swearing at us saying they were closed and that we couldn't park there because we could rob them. Very rude and unprofessional.
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January 2023 by Demareea Wilkerson
I had a good friend of mine give me some info on a firearm the store had in stock that I have been looking for when I went to the store they wouldn’t sell me the gun even though I have a CCW because they believed I was buying the gun for said friend (he also has a ccw) who inspected it for me very Racist store and rude I wouldn’t buy anything from them in my lifetime
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January 2023 by Brenda Andrews
Ron made the experience horrible. He picks and chooses the people he wants to help. He runs to the back and waits for the customers he wants to assist. Hope nobody treat you this way, Ron. My advice sharpen your customer service skills.
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January 2023 by Carlton M.
The customer service at this place is awful & if I could leave a no star review I would. I was in there looking to get a loan on a new iPad generation 9 worth at least 300$ the guy offered me 80$ lol very laughable why the manager Brice stood right there listening, to conversation. After the guy offered me such laughable price he pointed to the case were there tablets were & showed me a iPad that at a generation 6 that's they were selling for 500$. The cheapest tablet in the case of tablets was a android tablet for 150$. So as I tried to counter the bad offer by asking for just 20$ more lol Brice instantly tells me that he doesn't want my business and that I can go to another pawn shop. I kindly walked out & left the store. I've been going to this pawn shop for a while particularly since Brice was the display glass cleaner kid. Now he's in a position of power & I myself the customer was in a position of need he tried to leverage that over me & told me that he didn't want my business for trying to counter offer. I will be going to the BBB about this pawn shop this is about the 3 incident that took place were I was treated unfairly. Let's put a stop to these bad pawn shops
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December 2022 by Chuck german
Don't go here. They will bend you over and take any dollar from you they can. They aren't flexible and blame their "system" for their greed. USE ANOTHER PAWN SHOP!!
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December 2022 by John C.
First time I come here and The moment I walked inside to look around a lady named Susan ran to the counters we went to and shut the lights off and locked all the boxes because the store was "closed to us" it was 5pm and they close at 8pm.... plenty of other shoppers around but she completely seemed unwilling to let us look around with full intentions of buying something that caught my attention until she did her childish act.
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December 2022 by Larry Robinson
Great place if you want to get robbed by dunderheads. Never going back.
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December 2022 by Eileen Lucio
In reading all the reviews for this store I believe them to be for the wrong store. This store absolutely has the best customer service. My husband and I are always treated respectfully when we come in and get the best deals possible. People need to learn to be more patient.
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October 2022 by giselle garcia
Absolutely terrible customer service. The lady in the front was sooo rude. My boyfriend asked to see a gun and they couldn’t show it because he is from Washington. Then I asked with MY nevada ID she just took a look at me and REFUSED to even show us the gun. Said she was going to pass! I felt so embarrassed. Absolutely horrible horrible service ! The old women needs to get fired! Or retained on how to be a better employee.