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March 2024 by Basim Humeid
Gentleman employee helped my elderly mom activate her phone, graciously walked her to her Uber, and tipped driver $1.
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March 2024 by Vinnie Birbiglia
Had an issue regarding my Pixel 8 Pro and the associate I saw checked everything on my phone and corrected the problem caused by my VPN. My account was also reviewed making sure I had the best deal and benefits. I love T-Mobile especially when traveling internationally.
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March 2024 by Christa Martinez Monterrosas
Let me tell you, Marqueal was so helpful. He showed me all my options and was very thoughtful on helping me choose a phone based on my needs. Definitely recommend him to help you.
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March 2024 by jason bondoc
The employees was just standing around and talking with each other and not helping customers
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February 2024 by Jim Flook
I commend and recommend Marqueal A. at Store 9181. I received excellent customer service from him on two occasions. During my first visit, he worked through several potential plan/phone options with careful attention to detail and nuance. That allowed my family to make a good decision that fit our needs. Then I returned to work with him again to upgrade my phone. He walked me through the process, which was smooth because of Marqueal's excellent custom service skills. I have recommend that T-Mobile acknowledge his work as well and use it as a training example.
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February 2024 by Luis Hinojosa
Today’s experience was my last I came in today waited to get helped an another associate of there’s from a different location came in to get helped and they skipped me in line when we both walked in he came in after us when we asked about a gps they right away told us we will go get it from you and that they will be back in 30 min we went to Sam’s to do our grocery’s and still waited 1 more hour horrible customer service the worst I have came across with all the Tmobil’s this is not my first bad experience with this location but it will be my last
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February 2024 by Troy Caruso
Was helped right away friendly employees just didn't like the five dollar service charge just for paying in store
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February 2024 by Tess Natural Esthetician
Had a great experience trading out my phone. Victoria was our Rep and she had a very calming presence about her and answered all our questions and got my new phone ready and the process was a breeze. Highly recommend this place . Not sure what all the bad reviews are about.
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January 2024 by THE BEST OF THE BEST
Simply EXCELLENT.
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January 2024 by Debbie Johnson
Very helpful and accommodating. Marquel was awesome and very very helpful.
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January 2024 by Cameron Romero
Great service at this T-Mobile I would say top tier I was helped by 2 young men Layne and Marqueal they have great customer service and treat customers with absolute respect I just want to shout them out and show them the same respect they gave me and my close friend!
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January 2024 by Carl Clayton
Great place. I went in there to ask questions about my old 15-year plus Sprint plan. Spoke to a Marqueal A. What a nice pleasant guy, whoever brought him up, I give u 100%. So polite, yes sir, no sir, please, thank you, I appreciate you. He could not have been happier, he could have sold me an old car he was so polite. Anyway, he saved me 25% off my old bill and got me a new phone. Great job Marqueal, you should be in corporate headquarters teaching customer service..
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January 2024 by Brenda Gallagher
BEST CUSTOMER SERVICE !!MARK PORUCZNIK & KORINA MARTINEZ were soo helpful when I had to switch phones.I'm so glad I came to this store to do it.Will becoming to this store everytime! & telling my friends.
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January 2024 by Brenda Garcia
Marqueal explained very well. showed the amounts, change of amounts, and what will be being paid. Excellent customer service
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January 2024 by Masood Tamken
Marqueal was magnificent
