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November 2023 by Kim M
I needed an oil change and wanted a new place. I scheduled my appointment and was taken in very quickly upon arrival. The entire facility was very clean and nice compared to similar shops. The entire staff was super friendly and Dan went the extra mile to help me with my skid plate which had come loose. My service was completed within 30 minutes and I was on my way. Will definitely become a repeat customer!
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November 2023 by Matt Borseth
This place is amazing! They have a very friendly staff who care about what they do. My last visit was for a patch in my tire and it was completed fast. They were very accommodating even though I did not have an appointment. I am very thankful for this business and will definitely be a returning customer.
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November 2023 by John Malitoris
The team was amazing. We rode in w a flat tire on a rental car. They were calm, kind and helpful. And helped us to make it to our scheduled activity so the flat tire did not ruin the day. Shout outs to Cindy and Joseph. Great service, reasonable prices. Highly recommend them!
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November 2023 by Robert Williams Nilsson
Brought my bmw for a last minute alignment since my European auto shop was closed. I figured they’d be able to do it as well but I was wrong. The specs was not according to bmw and the alignment was not done correctly. I’ll give them props for refunding my $99.95 by the kind man Joseph. The
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November 2023 by Michelle Cripe
I wanted to update my original post, but couldn't find it. Joseph the manager called me after the Tech let him know they spilled oil on my engine. He called to make it right, he didn't even know i had made a complaint on line!! He did it because it was "the right thing to do". It helps to have this faith that they noticed on their own and tried to make it right . For once i feel confident going back there. Thank you
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November 2023 by Randy W.
First of all we have been going there for years for tires . However after today myself nor my kids will come there agzain .The young lady in the front is smart , professional ,knowledgable , and confident. In fact she was doing the job of two ! She was helping people outside , ringing up new and exiting customers ,.and making people feel at home diring the extraordinary long wait . As the line built up I asked her why she doesnt ask the person thats there normally for help as I saw him chatting in the back with THREE other people ! I actually walked up along the side of the building when coming in and saw 4 people in back talking and one car being worked on. She turned around and saw the same thing and walked back and called him. He was not happy and took out his unhappiness on me !!. I let him know that she was an octopus in front and can use the help as it was getting close to closing time and we would love to have previously purchased tires put on. He was immediately in my face snapping at me and confrontational. I then shut up as he was escalating rapidly and I am in my 60s . 15 minutes later I recieved a call as he did not remember which tire it was! Luckily the call was from the wonderful front desk person . I simply told her its the one with the huge sidewall gash that was through past the rubber and when turn on the car is the only tire that lights up red on the dash ! This is the second time the same input person was disgruntled and I suspect if I didnt wait off site he would have continued to escalate. In fact I was worried something might be done to car. In summary I will not let my daughter get her tires changed there again and I will take my own advice and never go there again. MMA training might be needed to order tires OR just go the register where the woman engineering student is.
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November 2023 by Alan Parker
Thank you Cindy for a very pleasant experience. Very friendly and nice. Not only does she handle the front desk, she also goes in the back and gets her hands dirty (literally) to help get the job done. Excellent customer service, I highly recommend them.
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October 2023 by Matt Carrescia
The folks at Ted Wiens were prompt and professional. Joseph truly stood out and Jared was amazing as always. Our repair was done quickly and done right. We are very satisfied with the service.
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September 2023 by Serena Troxel
this is second and last time i go here battery was under warranty they replaced it with cheapest battery they had then told me they couldn't warranty unless i replaced alternator which they wanted $1,119.00 to replace i took truck to another mechanic where they tested it and said it was completely fine truck just turned 50K miles this is very bad business ripping people off they should have all licenses revoked and shut down i have the test results that show the alternator passed as good funny how ted wiens could not show me test results it failed this place is pathetic do yourself a favor and stay away
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September 2023 by Andrew R.
Took my car in for an oil change got it back and and all of a sudden my car wants to fluctuate rpm's and stall out
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September 2023 by Paul R.
I commute from California often to take care of my business, Smoking Pig BBQ. Before I left, I had a screw in my tire which went in at an angle. They plugged it but warned it wouldn't hold due to the angle and they were right. Once in Las Vegas, it started going flat. Ted Wiens is right down the road from my home here, so I first called and then went there. The woman I spoke with I believe was Cabrina (I'm horrible with names). She is one of the most patient, calm and thorough customer service people you will ever find. I had a road hazard warranty but didn't have a copy with me. She called the California store then said, rather than wait, why don't you head home and let me handle this. And that's what I did. They put on the spare and I left. She tracked down the warranty, got the tire fixed, got it mounted when I got there and I was on my way. Well done, Cabrina and Ted Wiens. Thank you.
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September 2023 by Denise Chilipka
They were short staffed. From the moment they took my vehicle in to get four new tires, it took three and a half hours. They were supposed to do a wheel alignment check. They said the machine broke when they were trying to do it. They put the wheel weights on an area that conflicted with the front disc brakes. They cracked one of my hub covers which is made of plastic. They chewed up the key to my wheel locks. They were supposed to put my spare tire back underneath the bed of the pickup. They did not do that. They put the spare in the pickup. I received unprofessional services.
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September 2023 by B Um
Service ia quick, and there is a Nevada Sierra across the parking lot to wait for your car. The people that check customers in/out are always so personable. Appreciate this location.
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August 2023 by William Hardy
Have to say very satisfied at the end. Started off really rocky as repairs I thought were taking to long to figure out and thought they were upselling the repairs. After talking with I believe his name was Phil continued with the repairs needed a couple days later. They got to know me by first name when I brought the car back for the additional repairs that were needed. I welcomed the ability to remember who I was and just not another customer number. I will be back for continuing service on my car but nothing anytime soon. Thank you good shop to work with.
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August 2023 by James Morgan
I was happy that they were able to get me in quickly. I beeded a smog check and it was almost closing time. They got me hooked up and checked out and on my way in no time. I always appreciate the service at Ted Weins!
