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December 2023 by Taylor
I had a negative experience with a staff member who was snobby, judgmental and rude. After being a customer at this location for 10+ years, I returned hoping for a wedding band and engagement ring cleaning. This typically takes about 10 minutes and seemed do-able since the store was completely empty when I arrived. After sharing my request with the employee, her demeanor immediately changed knowing she wouldn’t be making a sale and I was told I would need to wait an hour for service. When I asked if 30-45 minutes was possible the employee turned up her nose, raised her lip in disgust and shook her head without saying a word. I would’ve been fine with an “I’m sorry, we aren’t able to accommodate” but the rude response was uncalled for. This is especially confusing as the online appointment for a cleaning only lasts 30 mins so it seems she was just not wanting to help.I contacted corporate customer service and they were shocked to hear what had happened and helped me to find another more professional location (highly recommend the Forum Shops). I also emailed the Fashion Show store directly to share my concerns and did not receive a response. Upon reading other reviews, it seems that I am not the only one who has experienced issues with cleanings and customer service. It’s clear that they don’t value client relationships and I will not be returning for future purchases.
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December 2023 by Amanda Polk
The customer service was horrible at this location. Not a single sales associate asked if I needed help or even acknowledged that I was there. It doesn’t take a lot to let a customer know you will be with them as soon as you can.
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November 2023 by S B.
Extremely disappointed in David's customer service. I called the main customer service line regarding a necklace my boyfriend bought me about this time last year. I wore the necklace less than a dozen times and one of the hearts broke when I placed it on the Tiffany felt pouch a couple of days ago. I never dropped the necklace and took good care of it, as I do with all my fine jewelry.The main line rep was kind and gracious but said that it would be a waste of time to send the broken piece in since it is so small and delicate. Using her professional expertise, she referred me to the sales representative who sold us the item.So I called and David, the original sales rep, picked up. I explained the situation and was told that I should call back the main service line because it sounds like they "don't want to be helpful." Turns out, David was less than helpful or kind. He insinuated that the damage was my fault and there was nothing he could do. He insisted I come to the store to have them send it out for repair. When I reminded him that the main customer service rep said it would be a waste of time, he got defensive and said that his operations manager saw the piece online and they both think it could be repaired. This was a contradictory statement because he was also saying how delicate the piece is; how could something so delicate be repaired?I asked him if he tells his customers to be even more careful with jade and non-sterling, gold pieces, letting him know that I've been a Tiffany customer for 20 years and am usually told which items need extra protection like not putting them down on felt on a counter. He said he does. I told him that I asked my boyfriend if he was told this when he bought it; he was not. He then said he couldn't remember conversations from a year ago. At that dismissive comment, I hung up.I called my local store and spoke to my normal sales rep who, like the main customer service rep, was kind and did what he could, including asking for photos, which I sent. He let me know that he would do what he could and after a few hours, he let me know that it could not be repaired, despite David's assurances that if I drove to Vegas from Southern California, they could send it out and it would be repaired for a fee. He gave me more options than I'm sure David is even aware of.While I do believe this is more of a quality control, shoddy craftsmanship issue (read the reviews of quality decline as of late), David's subpar customer service skills have not only turned me off to ever visiting this location but has made me second guess where I will be sending my boyfriend for my engagement ring. We have been debating for months between Tiffany and a custom ring from elsewhere. This experience has made my decision so much easier so thanks, David! My boyfriend should also be happy since I will no longer ask him to buy from Tiffany, again, not only because of quality decline but largely due to this horrible customer service experience.
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September 2023 by H.K. Yoon
I needed to pick up a gift and called a couple of times to confirm they had it in stock at this location. I called earlier in the week and Yelena did a great job of helping me out but I was unable to drop by at that time. Today Melvin helped me out on the phone and confirmed what I wanted was still in stock so I stopped by. At the store, Vivian showed me what was available, and completed my purchase. All the staff that helped me were very courteous, knowledgeable, and extremely friendly. Overall 10 out of 10!
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September 2023 by H.K. Y.
I needed to pick up a gift and called a couple of times to confirm they had it in stock at this location. I called earlier in the week and Yelena did a great job of helping me out but I was unable to drop by at that time. Today Melvin helped me out on the phone and confirmed what I wanted was still in stock so I stopped by. At the store, Vivian showed me what was available, and completed my purchase. All the staff that helped me were very courteous, knowledgeable, and extremely friendly. Overall 10 out of 10!
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August 2023 by Yellow Hello
I went to the Tiffany store las vegas fashion show to get my tiffany engagement ring cleaned and the service was not very pleasant. I felt uncomfortable here snd worried about my ring. I would not go to this location.
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August 2023 by Levi Daniel Turner
Always a pleasure working with the team at Tiffany & Co. … thank you for another 5 star experience.
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January 2023 by Kayla
Cambridge has provided us with exceptional service for multiple purchases, and helped me customize my dream engagement ring! She’s always so much fun to visit and makes the experience perfect. All the associates at this location are amazing, but if you ask for Cambridge you won’t be disappointed :)It’s Important to note that Tiffany’s is dog friendly, so don’t forget to bring your pup to visit
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December 2022 by Mat Bentley
This place was great. Cambridge immediately identified us a some regular folks looking for something fantastic. She immediately put us at ease and understood what we were looking for. All the pieces are pretty pricey, and we bought one, but I am sure she would have been just as great not having made a purchase. We'll return there again, not she stuffy snooty store of the movies. They were great.
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December 2022 by Christina Mahoney
I went to this store for the first time ever to look at some jewelry. It was a store I was excited to visit with my daughter while on vacation to see if I could find a piece of jewelry for her birthday. The salesperson was lovely until she realized I was looking for lower end jewelry, and then the vibe and energy just changed. I immediately felt out of place in the store and frankly unwelcome. I felt very uncomfortable and just wanted to get out of there. I hope my Tiffany customer service experience will be better at another store I will visit tomorrow. I really would love a piece, but won't sacrifice my dignity for it.
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December 2022 by Zach Lazarus
This location has bad customer service. I asked for a specific ring in a size 4. Customer representative proceeded to tell me that the ring could be available in one hour. Upon looking at the size 5 ring that I wanted to purchase for my wife for our 22 year anniversary, (that apparently can not be resized ) I decided to leave in order to shop around. Upon realizing that I wanted to purchase the size 5 ring in a size 4, I went back to the location 3 hour later with 20k in my pocket after taking a nap. I spoke to a new representative. The new representative proceeded to tell me that the size 4 ring is not available and insisted on showing me a size 4 ring that wasn’t as nice and was 1/2 the price.I hate to see such a well known reputable corporation like Tiffany be completely out of touch with me as a retail consumer.
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November 2022 by Dana J.
I was celebrating my 62nd Birthday in Vegas this past weekend. Popped into Tiffany to purchase the matching ring to to T bracelet my son gave me last year. I/We were warmly greeted by the security agent. Made our way around the store, numerous showcases & sales agents huddled around taking amongst themselves. NEVER AND I MEAN NEVER DID ONE SALES AGENT ACKNOWLEDGE ME/US. I located what I was looking for although the pieces were in rose gold. NO ONE CAME OVER SO WE PROCEEDED TO LEAVE. As we were leaving that same security agent inquired if we found what I was looking for. I said yes but NO ONE other than him asked if I/we needed assistance. He even tried to right their wrong. TIFFANY, YOUR SALES AGENT COULD LEARN A VALUABLE LESSON FROM YOUR SECURITY AGENT. MY $$ SPENDS WELL WHEN ATTENDED TO. #TissTissTiffany
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October 2022 by Karen Murillo
Great service! Yen was really helpful!?
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October 2022 by Ashley Kim
I took my bracelet in for a repair on 7/18 to get my clasp repaired because it was starting to come loose where it was getting caught on everything. When I took it into the store the associate told me that it would be something they could repair by getting the clasp replaced, which I told them that's fine as it is a very important gift I received.When I went to go pick it up I received the bracelet back with nothing changed so I told the associate at the time of pick up that I requested the repair for the sole purpose of the clasp having a gap which was starting to get caught on everything. The associate continuously told me that was how the clasp just looks and since it was flushed so there isn't much he could do. I was EXTREMELY confused because I don't know why they couldn't have told me that when I first brought it in. I then asked the associate to ask anybody that handles repairs if they can close up the gap because the bracelet is a piece I wear every day and it will get caught on something without me knowing which will end up lost. The associate took it back and 15 min later came back with no gaps....I was irritated that I had to pay $65 to get it replaced when in reality nothing was wrong with it but just had to have the gaps closed. I took it into the store specifically because I didn't want to mishandle the jewelry and end up breaking something that I value a lot.Now, not even 3 months in my bracelet comes undone and I was lucky enough to have found it at the lost and found of a grocery store because a nice person decided to turn it in.I don't know if the company standard is to make the clasps have gaps from the beginning or if this was defective repair work, but it tells me a lot about the quality of their pieces. I've had this bracelet for over 2 years and it's weird that it is now causing this repetitive issue even after changing the clasp.I left feedback and requested for the brand to reach out but no one has ever reached out and I am very disappointed. I reached out to customer service and they told me to directly reach out to the store that helped me. I emailed them, hoping a manager would reach out and no one has gotten back to me for 5 days now. I sent another email this morning and NOTHING...EDIT: I go on the tiffany website to see if their bracelets have open clasps and NONE of them do...they probably didn't even replace my clasp.
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September 2022 by Page Ford
Yesterday I met with Yen to purchase an Anniversary gift for my husband. Yen was so pleasant and very helpful. She is certainly an asset to your team!Thank you, Yen!