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November 2025 by Carolina Aviles
I want to say Thank you to Priscilla for helping me out and being attentive to me and my family. I walked in there and this girl answered a question I had but she said some girl named Yesenia was going to assist me, well Yesenia only answered one question and didn’t really see her again. My daughter was looking for a purse, Yesenia would answer her but in a very short way until I got there and Priscilla so kindly and in an attentive manner assisted me with my purchases and the reason I’m writing this is because Yesenia tried to take credit for my purchases but I made sure Priscilla got the credit! Ladies if you purchase here ask for Priscilla!!
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September 2025 by Pegah L
I always have a wonderful experience at Tory Burch North Premium Outlets. The staff are very friendly, professional, and always willing to help. The manager is such a kind and welcoming lady who truly sets the tone for great customer service. Every visit feels like a 5-star experience—thank you for consistently going above and beyond!
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August 2025 by AJ F
Came to this mall with the girls. Was so disappointed in some of the stores…. Then Tori Burch made the entire trip worth while. The sales associates are top notch and really help you, and know their merch. The store has a great selection of merch. Shout out to Mary, she is the queen of Tori Burch!!
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June 2025 by Jay
Lesly worked SO HARD to help me. I am in Michigan, where there is no Tory Burch outlet. I wanted a pair of shoes I saw in California, and she is in Las Vegas! Long story short, her store was one of the only stores that has them in stock in my size and they are being discontinued. I also wanted to shop for sale items. Lesly sent me a link to the store catalog and answered about 100 questions that I asked her, all via text. She even sent me a picture of the clearance items which weren't in the catalog anymore. She gave me access to the entire store without leaving Michigan. If I were to fly somewhere just to shop Tory Burch, I would go see her in Vegas. I never thought I would go there but this text shopping experience might make my next shopping vacation to her outlet. Hands down, the BEST experience ever! I save up to do a big shopping day once a year. Look out for me next year Lesly!
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May 2025 by Mrbenrf ÉŹ
The supervisors or whatever they are were really rude to they’re own employees like have some respect they’re humans too just because your a manager or whatever have some sense of respect
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May 2025 by Alejandra Marin
I bought 2 pair of shoes, I even tried them on! And when I paid, they gave me both pairs with a different number. I am so disappointed, I live very far and now I have 2 brand new pair of shoes that doesn’t fit me. It is unbelievable how a brand like this can care less for their customers
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May 2025 by Lj
Love this store & the shopping mall!
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September 2024 by CHUNCHI CHEN
The shopping guide’s service is friendly and thoughtful, and the outlet’s sales are of high quality and low price. I will definitely visit again.
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September 2024 by maydan colors
Very kind sales rep.. nice collection
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July 2024 by Dafne Garnica
It’s crazy how people wearing designer bags can get faster service and even water. We waited almost 20 minutes for someone to help us and they even forgot about the sandals we had requested.
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July 2024 by Karen Ash
My daughter and I went shopping at this store while on vacation and bought a bracelet that broke right after we got home. I called and worked with Don to exchange it through the mail. He was (as well as his coworkers) were incredibly helpful and kept in contact with me until we received the new bracelet. Great company and great employees!! Thank you!!
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June 2024 by Erin A W
They are So friendly and helpful to taking time with customers and help me to find what I was looking for
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May 2024 by Crystal Green
Marlene always give the best customer service. I don’t know how many times I changed my mind on shoes to try on, that poor girl had to deal with indecisiveness with class! Especially with it being busy!!!!I always come here just for her services lol I’m so sorry Marlene. I think that’s her name!!!
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March 2024 by Yi-Chuan
The staff were friendly, and they would directly pull out a calculator to show the discounted price. Since I was interested in buying a bag for work, the staff even used an iPad as a ruler to put it into the bag for me to compare sizes. ?
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November 2023 by Shy K.
Forecustomer service in management. Your managers were on the sales floor gossiping. There was fourteen members that could have helped customers that were shopping in the store and no help was offered.. Poor management results in fourteen members. If I'm going to spend my money. I will spend it elsewhere or add another location that appreciates customers coming in. One register opened while management and the team members were glassoping on the sales floor.
