Tory Burch, a renowned fashion brand, has garnered mixed reviews from its customers. While some have praised the exceptional customer service they received, others have expressed disappointment with the brand's policies. Several customers have highlighted the exceptional service provided by the store associates. Cassandra, an employee, was commended for her kindness, patience, and genuine approach in resolving an issue with a customer's watch. Similarly, Nick, another associate, went above and beyond to ensure a delayed delivery was fulfilled, keeping the customer informed throughout the process. Yeiciel Gaytan, a sales associate at the Palazzo store, received glowing reviews for her friendly demeanor, extensive product knowledge, and ability to guide customers to the perfect item. Customers have appreciated the level of service they've received, with one even stating that it was the best customer service they had experienced at a high-end store. However, not all experiences have been positive. One customer expressed frustration with the brand's policy of not adjusting prices, even when the same item was found at a lower price elsewhere. This customer vowed to shop at Nordstrom instead, where they believe the overall customer service is superior. Overall, Tory Burch seems to have a mix of devoted fans and dissatisfied customers, with the quality of customer service being a key factor in shaping their experiences.
Cassandra was absolutely perfection. She made the experience great.
November 2023
Diana was amazing and helped find just what I was looking for! So patient!The best!!
December 2022
Shoutout to Frank for being so extraordinarily helpful in finding my item. Excellent customer service! Of course I love this beautiful boutique, I always make sure I drop by the store whenever I'm in Vegas.
