Travel & Living is a store offering gadgets and products like headphones and iPhone cases. Customer experiences with both products and service vary significantly. Many reviews highlight exceptional customer service from specific staff members. These employees are described as patient, kind, helpful, friendly, knowledgeable, and fabulous. They take time to answer questions without pressure, go above and beyond, and are compassionate in resolving issues. Staff are noted for providing great deals, incredible customer service, and ensuring customer satisfaction, even demonstrating how to use products like pairing headphones. However, other reviews report serious problems. Customers mention a strict no-refund policy, even for defective items like headphones that will not connect or charge, and iPhone cases that do not work. Some feel upset or scammed when returns are refused and charges remain. While some associates work diligently to resolve problems and replace missing parts, other experiences result in no happy resolution. The products themselves receive mixed feedback, described as both stunning and sometimes non-functional. Overall, experiences at the store depend heavily on individual interactions with staff and product performance.
