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February 2024 by Ben Benjamin
5 star rating and good customer service for an affordable price
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February 2024 by Daniel Olivas
They were friendly even though they do get challenging customers at this location.
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January 2024 by Ivan Lavergne
The vehicle I rented needed transmission fluid it wouldn't shift out of second gear
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December 2023 by Tyron Graham
Very unprofessional very slow. The office is supposed to open at 7 o’clock. I’m here and it’s 720 and I’m still waiting to go in the office to rent a truck. Very slow on feet very customer service is bad.
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December 2023 by Richie Right
Simple, easy. The staff up there was great nowadays its hard to find good customer service and the people up there were perfect.
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December 2023 by Sam J.
I went to the Fremont location today at 4:50pm on 12/4/23 to get into my unit. I went inside to get the key and the new girl, a white woman with messy hair, glasses, and a gray hoodie and a heavyset black girl were working. I told the white lady who was "helping" me that I needed to get into my unit and had my ID ready and she asks "is it up to date?" I responded "yes" not sure why she's asking me. Then she asks me "do you not have the key?" So I had to tell the employee how it works when someone wants to get into their unit and the big black lady isn't even helping her and telling her how it works and also giving dirty looks to me. Both of these women were very unprofessional. Whoever is training her is doing a very poor job. The customer should not have to explain to the employee how things work at a place of business. I didn't even get into my unit because the dumb broads were unhelpful. I just ended up leaving. Train your people right! I would also like to mention that most of the time when I go there they have long moving trucks parked in front of my unit which makes it hard to get into.
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December 2023 by Sally Ann Morse
The process was efficient. Staff is courteous and easy to deal with. 4 stars only because they wouldn't accept payment over the phone from family.
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December 2023 by Kolby Whitney
Highly recommended. Paul was super helpful and accommodating. We got a truck last minute and it had an issue Paul helped us out and got us back on the road. Thank you!!!
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November 2023 by Lalo Garcia
Paul the mgr and his staff was very courteous and friendly with my needs of getting a rental truck, this would be the place I would go if I ever needed another rental.. I hope him and his staff stay there for many years to come.. they look like they make a great team..
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November 2023 by mint lee
John was very helpful! He is very patient and polite. It was very busy in the store and he was the only one working the registers and was very helpful!! He did his very best to make this process smooth and seamless. Thank you for all your help John!
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November 2023 by JR Home Locator
Customer service agent told me that people were stealing trucks and parts from trucks at check in and after I told her I’d be turning the truck whole…. She states “yes, that’s what the last person said”. Mind you, I rent from here often and I’m African American. So I assume, because I’m African American, she decided I needed to hear that. Im certain she wouldn’t say that to a white person. I’ll update once I get the name, but she was an older woman with dreads. Avoid her at all costs.
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October 2023 by Ishmael T.
When I visited to return my truck Nelvin Cook assisted me and he was very helpful and professional. He even gave me some helpful tools for the next time I rent
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October 2023 by Kirsten M.
there was three employees in total. One girl who was on the phone the whole time, and when she was helping us, she could barely answer any of my questions and was very short with me. Another guy who was mainly outside, he also couldn't answer a single one of my questions. The third, I believe was a manager that I spoke to, he was extremely rude and talk down to me like I was an idiot. I asked him if I would get reimbursed for the gas I put in the tank since I was given it on almost empty. He told me to check my contract multiple times, I asked him which contract because I had two different ones email to me, and he just kept repeating to check my contract. He was talking down to me the whole entire time, and it was extremely disrespectful towards me, when all I had was normal questions. i've gone here before, and last time I went here, someone quit on the spot. I should not have came back, and I regret coming back. The whole point of an online pick up is so I don't have to talk to anybody, it's been that way at other locations. I would never recommend this location.
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September 2023 by Unknown
Kia has very poor customer service skills, she was eating chips and a sandwich while assisting me and returned my card and ID to me with grease from her food on them both! She answered multiple calls while assisting me and helped those customers first while leaving me standing there wasting away my time with the uhaul equipment, which I say bc she stated herself that we had to "bring the truck back tonight or we couldn't rent it at all."
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September 2023 by CELINA SUBIA
The manager really took care of me he personally got me set up and on the road. Staff was amazing at both pickup and drop off.
