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March 2024 by Mike Robertson
Paula the manager was great process was quick and easy got my truck and the return was even better Don’t remember the associate name but she came out inspected the truck and I was good to go got my estimate charge and not the rest of the deposit is being refunded back to my bank great team of ladies in there
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January 2024 by Judy Davis
Awesome friendly staff
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January 2024 by PPB Catagnus
I have used a few different locations over the years las Vegas Blvd. , Nellis and Stewart and i think its like craig and revere , sometimes good experiences sometimes not Nellis and Stewart kept giving me broke trucks. but this location at Nellis and air force base the two ladies I dealt with were awesome and made me feel like I a local regular there i was a very good experience they are very nice, polite direct and honest this is definitely the location I prefer if possible in the future .
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December 2023 by michael echols
Mylea C. was very professional and friendly and answered all of our questionswill definitely be using this location very soon.
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November 2023 by Vanity Sexy
Customer service is better since there is a brand new manager...this loc always kept clean an secure!!! I've been renting a storage unit here for the past 3yrs
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October 2023 by chynna easterly
Awesome staff! Extremely helpful!!Getting ready to move has been hard, I wanted to find out more information on what type of uhaul I will need and prices and Angelina was so helpful. She answered all of my questions and I will definitely be back! Thank you so much!!!!
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August 2023 by Joe Warren
When I walked in to rent a vehicle I was told my debit card wasn't acceptable. I left and completed my reservation online at the same location using the same card. When I returned the manager insisted my reservation was invalid. Another worker checked my reservation as I was in discussion with the manager and confirmed the reservation and payment method was valid and the manager had to agree.In my experience that manager was unprofessional and training staff poorly.I have rented at that location on several occasions previously without incident using the same card which is associated with my account.
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August 2023 by Al McCaw
Great service from start to finish and really reasonable rates. . This is why I've been a u-Haul customer for over 25 years.
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August 2023 by I'm just peachee
I rented a truck and a storage unit from the Nellis air force location and I couldn't be more pleased with the location. Kyle is the manager and was who helped me/us. He was awesome. I also met Carter while I was there and he was very nice. If your looking for a truck or a storage unit, definitely give this place a try. Kyle was able to answer all my questions and provided such a smooth experience.
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June 2023 by Jim Hayes
Friendly staff, great prices
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June 2023 by Anissa Taylor
I don’t have anything for improvements! We had a very good experience, checking out the truck, other products were offered to us if we needed. We rented a 26 foot U-Haul, it was very clean, very easy to drive and it fit all of our belongings. The return of the truck was very simple and easy and quick. I would recommend this location for U-Haul to anyone that asked! Thank you so much for making our move a little easier!
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May 2023 by IAmVirgonomicss
The staff are really nice and this place is huge! But it’s really secure and they have free dolly’s to use which is very helpful. The place is clean and well maintained. They are open for storage access until 10pm which is a decent time. I definitely recommend
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March 2023 by Antrina White
Care about the safety of your customers.Called to inform them that the brakes weren't working on the vehicle. Staff didnt care. Also, the vehicle I reserved wasn't available, so I received another vehicle taht didn't have a ramp. Didn't know that this particular truck wasnt equipped with a ramp. When I called to inform them of this as well. I was told, your other vehicle that you originally reserved didn't have a ramp either.. extremely rude.Should've received some sort of compensation instead of attitude.But was told wait until Monday to speak with the manager.
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March 2023 by Stuart Berman
Very nice people, never a problem when I need to rent a truck!!
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March 2023 by Cindi Piper
I used U-Haul to book a truck for an eight hour time frame. I got to the office at approximately new knowing that they would close at 7 for the night. I was okay with getting the vehicle back by 7. When I get to the office they advised me that they cannot take cash. I booked over the phone with a representative. They never told me that there would be $100 hold. Or that they did not accept cash. So I had to leave and go put money on my cash card. I leave and I go back home and pick up my sister's card. Get back to the store and now they tell me that they cannot accept the card without her being present. I call my sister up and she transfers money to my card. All of this should have been explained over the phone. So now I've wasted 2 hours of my rental time. And I was walking to their location and home and the 7-Eleven to put cash on the card. It took me a little while to do that. I was also advised that the truck had to be returned by 6:15. I knew I would need more time.I know the rules I know I have to return it with the same amount of and mileage was extra mile. I stated that I would go approximately 12miles. When I get into the truck I make a note of the gas and the mileage. I took pictures of it .The one good thing that came out of renting the truck is if they did allow me to return it before 7 a.m.. that is why they got 3 stars, instead of 1.So I returned the vehicle before 7 and I put gasoline in it. Because I had to make an unnecessary trip to my storage I had 18 miles, instead of the 12 that I had stated. And I knew I would be charged additional for the extra miles. Upon review of my paperwork I noticed that they had my starting mileage off by 1 mi. Which wasn't a problem. The problem was that they charged me for 2 extra gallons of gas. The gas was higher when I left the truck then I started with. So I called their customer service. the representative did give me back the two gallons of gas and the extra mile that I was charged for. I would probably rent from them again but I would make sure that they have the paperwork correct. Always document! The photos I took are the reason why they reimburse me.
