U-Pack, a service of ArcBest, is a convenient and budget-friendly option for long-distance moving. Since 1997, it has helped over 1.5 million people move across the country, using ReloCube containers or trailers that customers load themselves. U-Pack handles the driving, making the moving process easier for customers. Customers praise the company for its excellent customer service. Daniel, a driver and staff member, received high praise for going above and beyond, helping with unlocking containers, unloading belongings, and assisting with unpacking, often without being asked. His helpful attitude and professionalism left a positive impression on many customers. Overall experiences have been very positive. The trailers are described as clean, and belongings often arrive earlier than expected, relieving stress for customers. Staff members, especially those in the Las Vegas office, are noted for being accommodating, communicative, and knowledgeable. Customers appreciate the friendly and helpful employees, which makes the process smooth and pleasant. However, some reviews mention issues with communication, particularly regarding the timing of trailer drop-offs and pickups. Sometimes the trailers arrived or were picked up later than scheduled, and customers were not always informed in advance. Despite these minor hiccups, most customers still recommend U-Pack, citing their good experience, early deliveries, and safe, well-maintained trailers.
They do exactly what they say they’ll do — on time, every time. The team always answers calls quickly and keeps communication clear and friendly throughout the move. Reliable, professional, and stress-free from start to finish. I was skeptical, and now I highly recommend!
October 2025
Daniel was a superstar! He was able to help us remove the locks from our Relocube and even helped me unload my stuff! Top notch customer service!
September 2025
Our experience with both the driver in Rhode Island and here in Las Vegas with Daniel was nothing less than perfect. Very helpful with same day pick up once the units were unloaded.
