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December 2023 by Angel Lively
The ladies in there don’t help they just walk pass you. They don’t ask you if you need help or anything it’s like they think your stealing when you’re trying to find a product. No help whatsoever the ulta on arroyo crossing in more engaged with their customers. I see why no one goes here it’s like empty because the employees suck. They need more training on connecting with customers.
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November 2023 by Graffiti Y.
Employees don't know how to interact with customers how embarrassing! You are working at a business hunty it's called communication. They walked past me and around me instead of asking if I needed assistance. There is definitely some prejudice stuff going on here so annoying. Absolutely worst ulta that I've been to. Go to the one across the street instead they are more welcoming and less condescending.
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November 2023 by Chenoa Stroud
Shaun was super helpful helping my sister and I find our foundation/concealer matches. His energy was so upbeat and wonderful ❤️
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November 2023 by Jen H.
I have been at this store (SW part of the Las Vegas valley) three times. I ordered Urban Decay makeup from my app & chose the in-store pickup option. The first pickup experience was a breeze, where a female staff approached me & asked if I needed assistance. And she led me to the online order pickup counter. The second in store pickup online order experience was OK. I was not aware that if I didn't pick up my online order in a week, the items will be returned to the shelf. It was beyond my control for not meeting the pickup deadline, due to my illness. I was very sick w/ Bronchitis & cold, which required urgent care visits & Rx medications. When I received the "final" email notification from ULTA, I called the store directly & was informed that my CC won't be charged since the merchandise wasn't picked up. The staff offered to "save" my items inside the cabinet, to mitigate the probability of others buying them. I politely thanked her, and went in the store the next day to pick them up. Luckily, the checkout line was very short. The checkout cashier was nice & efficient. I will revisit this location again in the future.
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September 2023 by Grinesa Bajrami
Bianca is incredible!! Every haircut she gives me I leave so happy and confident. She’s also so friendly and kind that it makes the entire experience so much better. Definitely recommend coming in and getting your hair done by her.
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September 2023 by Es Se
Visited today and the experience was not that great. Stuff was very ignorant because they were having non work related conversations. It was not busy at the store and there was plenty of stuff just ignoring surrounding and talking to each other.
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August 2023 by CaliGirl919 SD
I could stay in Ulta for hours! They have so much stuff! The cashier was so friendly too!
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July 2023 by Felice Touchane
I shop Ulta. I moved to the Southwest area and went into the one on Fort Apache. When I arrived, several associates were standing and talking. They said hello, but never tried to assist me. I stood looking and testing several items. Then I went to fragrance. I saw Dolce and Gabbana had a new fragrance. I wanted to test it. I sought assistance. When someone came she said there isn't a tester. I asked how it compares to the original? She spoke to someone and they told her she could not make a tester.I am veryDisappointed at the level of service at this location.
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July 2023 by Magneeto preciedo
This is my 2nd time at this Ulta location with Bianca and just as the first time it was an amazing experience! She was patient and communicative thru your hair cut. She was able to give me advice on treatment and hair styles. Came in with suppper long hair and I was looking for a short hair cut but my hair texture is frizzy curly so I was nervous. Bianca was able to reassure me of my hair cut options and was supportive of hair journey. If you have trouble styling or discovering your hair texture Bianca is your stylist! She’s a hair genius! She will help you get started on your curly hair journey! Thank you Bianca for you amazing skills ?
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June 2023 by Megan
All the positive reviews praising the skills of BIANCA are absolutely true, and I'm here to add another one. Her talent, combined with her dynamic personality, makes her absolutely fabulous at her job. Whether it's wild, vibrant color you want, or a more subtle/natural shade, she can do it all! She truly is a master at her craft. She is also very personable and patient. She takes into consideration the texture and condition of your hair, as well as the time to get a clear picture of what you want. I highly recommend her!
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June 2023 by Megan A.
All the positive reviews praising the skills of BIANCA are absolutely true, and I'm here to add another one. Her talent, combined with her dynamic personality, makes her absolutely fabulous at her job. Whether it's wild, vibrant color you want, or a more subtle/natural shade, she can do it all! She truly is a master at her craft. She is also very personable & patient. She takes into consideration the texture and condition of your hair, as well as the time to get a clear picture of what you want. I highly recommend her!
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June 2023 by Clara D.
A young lady was assisting with a Clinique product; however my preferred shade was not available. She enlisted the help of another salesman. He was a bit insulting with ' Let me show you a more affordable product' I refrained from giving him a piece of my mind, as the sweet sales lady guided me away. - Coaching Opportunity-
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April 2023 by Jenny L.
Not the biggest location but it's clean and organized, and I'm still able to find what I'm looking for. Also it's the closest one to where I live. Shout out to Delilah at the counter who I checked out with. She was friendly and let me know of the upcoming events they got going on.
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April 2023 by Adrianna K
The customer service was warm and outstanding. Thank you Shaun, it’s only been 24 hours and my skin already looks better! Like magic better. He and the rest of the staff were incredibly welcoming and helpful! You’ve made a loyal customer. I’m only coming to this store from now on <3
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April 2023 by Brittany L.
I hope I spell her name right, but the employees name was Aliyah and her customer service was absolutely top notch. I don't want to go to another Ulta as long as she is at this location! She made me feel like a friend and was extremely helpful, someone give this girl a raise, it would be well deserved
