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March 2024 by OMGitsA Fly
Large sized Hispanic lady super rude and rolled her eyes at me when I said have a good day, all because she didn’t want to check if I sent the email, refresh the page is all I asked her to do and she got upset over that and gave me lots of attitude
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February 2024 by Luis Escoto
The employee Michelle was very helpful and kept it professional and was able to send out my return package in due time, would recommend to anyone!
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February 2024 by J. Davey
Quick and easy!
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February 2024 by Wolf Throne
It's reliable
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February 2024 by judy page
Customer service it was very polite and very Curtis and met my needs respectfully
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February 2024 by Catharine Lindsay
Worst counter person I've ever used here. if I come here and she's here I will leave and go somewhere else. Couldn't find me on the system. Odd. misspelled my first name 4 times (i spelled it from the first) misspelled my last name and my niece's last name 4 times (i spelled it from the start) mocked my niece's name and apparently there is nothing other than 2 day shipping from ups now. Did you know that cause I didn't know that they only did 2 day shipping only or overnight.It was not boxed in front of me. God knows whether everything will be shipped. Guess I have to just live with the fact that she may or may not inlude all the items. Lessons learned. At least they were open.Almost forgot, She asked me for the addresses and as I was giving them to her kept Interrupting me to say, I've already got that. I've already got that. then when it came time to finally pay. She's saying, can you confirm everything on the screen? There's nothing on the screen so I'm waiting and finally I said. Where am I supposed to see this on the screen? Oh, it's supposed to be over here. yeah, just rethinking my original statement. There's other places to go beside the UPS on rainbow.
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February 2024 by Idalis Santiago
really easy and simple, friendly employees. Michelle the lady that was helping me thank the heavens she let me use her hotspot cause my phone was not working off of data and i was able to print what i needed
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February 2024 by Jennifer Mullin
Silvia was amazing, she helped me after my mother passed away and was so compassionate and kind, such an amazing employee.
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February 2024 by Kim Blair
Where do I begin, the older Hispanic lady there today was outright unbelievable. I was beyond annoyed by your lack thereof, of little to none in customer service ?, and to charge people $2.00 for a PIECE of tape is absurd! They've purchased the whole roll at that amount. That's the least you can include since the gouging prices will shock your wallet. We get it, people need to be prepared however it wasn't so much your prices that are overpriced it's your stank attitude. I needed several papers notarized and you quoted me $15.00 a signature, I needed 7. If you can show me where it states that I may have paid it, even though I can't afford it but I need it like yesterday I've moved here from losing everything I have at this time. Decency just doesn't cost a thing, I pray that I never have to walk in that place ever again and like those poor souls before myself, that reviewed this establishment. It give the UPS brand a black eye in my most honest opinion you've been warned. Enter at your own risk, to the owner I'm not sure what etiquette can be taught or prodded into her, but my goodness. Either she's just downright hateful, or hates her job or both. Ma'am I'm sorry your feet hurt, I'm sorry that you missed your lunch time, I'm sorry that this is not your ideal career path. I'm more sorry to myself for having to endure that energy and alter my day. I wish you a better day tomorrow, if you be a tad bit nicer you may can absorb good energy into your life.
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December 2023 by Jenny Cortez
the young lady with the piercings that helped me was just plain rude, she definitely needs an attitude fix and needs to know how to treat customers
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December 2023 by Teresa Teresa
Horrible Place to do business. They got rid of the one person I came to this location for, Kenneth. A great worker always went above and beyond when I came in. The other two females that work here have very bad customer service. I always called to make sure kenneth was working before I came in. I made a post about him about a month ago and my comment about how exceptional Kenneth was is gone! UPS and the owner of this store I will not be coming back to this location. 1 star is generous if I could give zero I would.
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December 2023 by KV Jackson
Useless! First off, why advertise services that you don't do?!? And the young girl with purple hair should be fired. Her attitude is awful. She lied to me on 2 separate occasions about services that you guys advertise but can't be done at that location. I would have to drive 20 miles to another location.
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December 2023 by Jennifer G
Michelle and Silvia hooked me up and saved me from paying for shipping due to amazon issue! Thank you!!
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June 2023 by Samantha Watts
Wow! I had an Amazon return which should have been very easy. It turned into a complete fiasco due to an ex-employee’s simple mistake. Half of my return somehow made it back to my mailbox——The manager at this store listened very carefully to what I described happened and was able to solve this problem with creative thinking and was able to get the package to Amazon with all the right info—DESPITE the label having already been fully processed with the rest of the return.Things can easily go wrong at any business, but the ability to problem solve when they do and make it right is greatly appreciated.
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May 2023 by Carly Lillis
Came here to get a form notarized and the only person in the store “didn’t know how too”. According to him he’s only been able to notarize for 2 days and couldn’t get ahold of a supervisor. Don’t leave incompetent people alone in the store, makes the organization look bad.
