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December 2023 by Virgil Wilson
This place is the worst. They don’t honor UPS benefits of having a mailbox with The UPS Store. We ship from multiple cities and states and always get a discount because we have a mailbox with UPS. Then he wanted to charge us parcel charges for a letter that weighed 1.5 ounces
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October 2023 by B
I've returned lots of Amazon packages and even shipped one package out to my aunt in Indiana and never had an issue with any of the staff. The guy who seems to be the manager during the day is always pleasant.Unfortunate to see all these one star reviews. I'll keep going here though. It's conveniently close to my house and next to my Smiths.
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October 2023 by Jessica Belanger
First and last time coming to this location. Dropped off some returns and one of the boxes happened to come untapped. She said it would be 2 dollars for a strip of tape. I questioned it because that seems ridiculous, and honestly had she just said it was the policy I would have just moved on with it. But the attitude that she threw at me about almost closing and not making any money off the return was absolutely uncalled for. It’s not my fault you hate your job. Just be aware of what you are walking into.
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October 2023 by Sherry Klempke
We went to a different UPS store first & they said we could not prepay for our package to be returned. Ramin Tabrizi took care of us no problem. Ramin was very professional & helpful. This is our new Go To UPS store!
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September 2023 by Oscar B.
Sad to say I was a long term customer since the first owner opened up this store. After a lost of an old employee, new staff has been nasty rude and refused services several time. When calling them to update service, their staff would put me on hold and hung up the line later. Finally, fed up with their new staff nasty attitudes and close my account with them.
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August 2023 by Bunnee Unnee
Look at the reviews- this place is THE WORST!! The guy with beard at the counter was So Rude! My boyfriend had to come in and take over the conversation- the guy there refused to give us a little strip of tape because ours had come undone where any other place would have helped as a courtesy he was trying to charge $7.00 to help with securing the top. We immediately left and will Never go back there!
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August 2023 by Preeti Schatzman
The staff were very patient and kind and helped me with a special request. I would definitely recommend this location.
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June 2023 by t h
I wish I could give this place a negative star review. I walked in their store today and there were 10 people in line before me. The owner apologized to everyone waiting in line "sorry for the wait" except me. I was the only person of color in line so makes me wonder. Either apologize to every single person or don't go around selectively apologizing to people you find worthy of an apology.
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May 2023 by Elaine Steele (Elaine)
Busy day, but the owner was very patient, I was sending a lot of stuff and he helped describe all my options. Definitely go to this location over the other nearby ones.
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May 2023 by Maria N.
Terrible customer service. They need to select better staff. I asked for a document to be printed and the employee (Marquez) ignored me for a long time, dedicating himself to other things (there were no more customers) and when I asked him the reason for the wait, he told me that there was a problem with the WIFI, without offering any apology or other solution. . I felt mistreated with his arrogant attitude. I will never go back to that store
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March 2023 by Tracy Watkins
Worst service ever. Miss the days Ruben was there (rest his soul). He was a true professional, kind, helpful. Owner (Rashid or something like that on his name tag) is so rude and yells at customers! He just happens to own a store located in the busiest Smith's shopping center, but his reign hopefully will end when he treats enough people poorly and we stop going there. He also hires people who act just like him so overall, just terrible treatment. Be prepared.
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March 2023 by Bakers L.
Friendly and knowledgeable on many different topics! Every question I've had always is answered quickly and even though the store is busy they do everything they can to get you in and out fast. If you are bringing in a lot of packages just be aware when there is a line you might be a bit crowded.
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February 2023 by Kaster Troy
A couple of the guys here are running a nice little scam. I brought in two Amazon returns which usually takes 15 seconds to process but this time two of the guys said that the boxes I brought needed extra tape and that it would cost an additional $4. The Amazon instructions clearly stated that no boxes were even needed and just to bring the items which I have done 100 times before. Even though I did box them and taped them properly, they still made a big deal saying it needed even more tape. So be careful here, they are trying to get extra money out of people and pocket it. Def won’t be returning to this location under any circumstances.
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December 2022 by Kyle Sullivan
These hours during holidays are absolutely insane! Closing at 5 pm on Saturday??? Are we serious? Need to be open till 8-9 everyday for the month of December.
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November 2022 by Margret C.
This one closes at 6:30 pm on weekdays, which is really appreciated when we want to drop off an outgoing package (with the label on it- it's usually a return). We've been here a few times (all returns- the label was provided), over the past couple years, and there are no issues with this one. Usually just one clerk working. Clean store. Supplies look to be fully stocked.
