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October 2023 by Itohan Amayo
The 5 stars is really for Omar Guzman, the client relationship consultant. He’s the GOAT. Anytime I’ve gone to this location, he’s been super kind, professional, and efficient. I so appreciate his hard work and he deserves the greatest raise & benefits! ✨
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May 2023 by Doug G.
This is a great US Bank Branch. The staff is always courteous and pleasant to deal with.
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May 2023 by Francisco Ceja
I’ve always had a great experience with Alejandro D Jáuregui. Dude is super helpful and has great customer service.
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March 2023 by Twila Ford
Standing in line because of course the ATM is ALWAYS not working! The young people working here are not concerned about the line. 1 is in the office laughing on the phone...one waiting on you at counter...meanwhile line growing longer...ughh...hurry up and wait!!!
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March 2023 by Thomas L.
Great and fast help. Great customer service. Wanted to open checking account right before closing time and was helped tremendously.
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January 2023 by Leanani Franks
Great BankGreat StaffThis is my BankBeen with then for a few years now .I like how convenient it is I can go shopping and do banking at same time .I recommend it .
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December 2022 by Janell Jackson
Great customer service! I appreciate the young man that helped me. He went above and beyond for me! Thanks boo! You know who you are!!!!!
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November 2022 by Andrew Sanchez
Cash deposit not working.
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November 2021 by Melanie Shayne
I have several accounts with this bank. I went in to open a business bank acct because when I submitted it online I was told I need to speak to a person. My time is limited so I went into this branch today and was told we don’t have time today. Seriously?? So I can’t open one online, at location or over the phone? Guess I’m switching banks.
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August 2021 by Eduardo Garcia
Every time I go in to use the atm machine is never working . And if it works you can’t deposit money or take money out what’s the point of having atm machine if it’s never working .horrible
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October 2020 by Alesia R.
First I'll say this was before Covid so don't Blair the spread. Twice now I've had money stolen from this ATM with witnesses and bank tellers to help me. I've lost over $100 yet the institute cannot track or find it! Such bs, this company makes trillions a year yet steals from the working class. GET A NEW DAMN ATM MACHINE CHEAPOS!!!! I've requested my money back so many times and you have failed me!
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October 2019 by Bonita P.
This is a terrible service all the time when I'm there there not smiling not even says hi and they are first instead the customers there ABSOLUTELY NOT NICE.
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July 2019 by Ruth B.
RUDE & UNPROFESSIONAL! If I could place no stars I would. I walked to a window that appeared opened, the lady never acknowledged me. I then said hello, after 1 min standing there. She then, RUDELY, says, 'NO! I'm not ready!' I go back 2 wait on the other teller 2 finish w/ his client. After waiting 10 mins, another teller walks up & says their system just crashed & ask what I needed, I told her I was getting a money order. She points & says, 'they (Smith's) have money orders', walks away starts speaking in Spanish & smiling to another customer walking up. I wait to ask if "they" will give me a money order we/ my US Bank card. She looks at me as if I'm an idiot & says, yes, very condescending & proceeds to walk off. I tell her she didn't have t to be rude & she says, rudely, "I wasn't rude!" I gave her a crash course on customer service. I am a Nurse, CEO & President of the local chapter of an International Nursing Organization & most importantly a customer with a personal 2 business accounts. Her name was s Karen Chavez & she needs customer relations training.
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April 2019 by J H
Worst customer service in life. Karen has a terrible attitude and doesn't seem to like anyone unless theyre an account holder . She has no empathy whatsoever!! Very condescending and just rude. Basically threw my money at me. Never smiled constantly rolled her eyes from the moment I walked up to the counter. She is not a good fit for this team.
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February 2019 by Hugo Cano
Ask the manager to help you.The short nose piereced woman plays dumb.He will get you out in no time.
