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October 2023 by Michelle Kellogg
Very knowledgeable, kind, and helpful!
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September 2023 by Reza Mashayekhi
"WARNING: My 91-year old brother, KA's account at U.S. Bank was hacked to the tune of about $84,000. U.S. Bank has over the past year piecemeal refunded $50,000+-, whereas according to U.S. Bank's own literature they should have refunded the full amount within 45 days. Apparently there is no fraud prevention software in place and customer service actually insisted that I use snail mail to contact them. We've filed all the required forms and after nearly a year of attempts to get the rest of his money back, U.S. Bank is just stonewalling us.
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August 2023 by Allison Arvey
For over 6 months I had attempted to make a change to my online banking. In the last 2 months I had visited 3 different branches for assistance. Some multiple times. All said they had fixed my problem; all were wrong. I finally made it back to this branch (my old home banking location) and Jezzica went well above and beyond. She called the online team in front of me and ensured the proper changes would be made within 5 business days. Sure enough today my problem is fixed and I once again have access to the app. The customer service at this branch has always been amazing and Jezzica reminded me of why it should be the only branch I go to.
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July 2023 by Marvin B.
As long as this staff does not get paid for performance they will have a job for life!
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June 2023 by Toni Ilich
Ashley Albrittan, was courteous, knowledgeable, and most helpful!
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June 2023 by Karen Freemon
I think this isn't an actual bank. Two people at desks opening new accounts and guy at counter helping someone on the phone with multiple calls working on someone's credit card and accounts. Been here waiting and watching for 15 minutes. Video upon request.
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December 2021 by Annmarie Kent
Absolutely horrible customer service! Today I entered the branch and stood for 12 minutes while two male tellers completely ignored me. They were not waiting on other clients and there was no one else in line. They both looked up several times but neither of them even acknowledged my presence. It's time for my family and I to take our business where we will be valued!
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October 2021 by jevon hicks
I have been a long term US Bank customer for 10 years now relocating from California to this location has really been a horrible experience, when I walk in I'm never greeted, It's a huge problem for any business that works with the public, Find a different branch to do business with because this location feels so entitled to our business they don't have to speak to their customers who have been long term with them, And the rudest girls name is Gabby, steer clear from her and her bad attitude.
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July 2021 by Philip Correia
I’ve banked here since the first brick was put down. I was proud to call this my home bank. I’ve owned 3 homes up here, raised 5 kids and used to love the staff, but for the last 4 years the service is down right horrible. Two tellers friendly, others disrespectful. Branch Mgr is hardly out of his office to relate to his community and not friendly. I’ve tried to borrow $12k twice and $10 in my checking. They love your money but won’t give you any.
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May 2021 by Cathy davis
Ashley offers the best customer service! She answered all my questions about using the US Bank app with precision and skill and kindness. Take note supervisorsCathy
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October 2020 by Devin F.
Would've never been able to set my account up w/o Carlie & Sophie. I walked in with no knowledge of banking and now I'm ready to open one.
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June 2020 by George S.
If there was a no star button I would have used it. It seems like once a year these mouth breathing idiots will completely screw something up. Today was the last time. Before I was just to lazy to change every auto bill pay I had thru US Bank. I will gladly do it now. Make sure you keep all your deposit slips. I fortunately did and when they disputed my deposit I showed them the slip. They admitted they made the mistake but refused to credit my account. Like I said I have auto bill pay that had paid all my bills. I have a dozen overdrafts right now and zero money in my account because of their ridiculous procedures and protocols. Going to a manager and showing the black and white mistake they made is no help. The branch manager is a waste of skin named Scott Chapman. He is absolutely zero help and I'm not sure what he does except stealing our oxygen. Please stay away from this disgusting cesspool of incompetence and just bury your money.
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December 2019 by West Wind
High standard in location and customer service , it is one of the best , you will be satisfied with how your business and transactions are handled , I thank Alexander wasserman for his great assistance I am very grateful, he is one of the best.
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August 2019 by Jeffrey Sklar
Great bank! Nirosha Jayamaha is the best.
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February 2019 by K S.
Thanks Austin... you rock!! I stopped by to make a deposit and then had to go get an envelope to mail a small package. Took a chance and asked Austin if he could help me... bam! Not only did he give me an envelope, he also had some packing tape. I was able to get it all done super fast and easy thanks to super Austin at US Bank. Thanks for the friendly, great service... This is the best crew... keep up the great work!