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November 2023 by Dawn D.
I am sitting in the drive through waiting for service. Finally turned my car off. No one is in a hurry. Not even acknowledged for quite a long time and then only to say 'wait'. This is not what I call customer service.
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November 2023 by Julia H.
Drive thru was out of order. Made an ATM deposit in front the branch to pay all my monthly bills instead. ATM was malfunctioning as well and I will not receive credit for up to 10 days for all the money deposited. No sense of urgency here . Why hiring a ATM vendor when you can't credit your clients sooner or have someone out to fix the atm and get people's money out quicker. It's quite shocking. And please don't tell me to go to the branch or call US Bank as a response for this review. Done all that with no better result. Your policy needs to change!
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October 2023 by Pete F.
Wish I could give zero stars, as this branch is staggeringly incompetent. They are pleasant enough until they have to do actual banking beyond the strictly mundane, or what an ATM can do. Then the wheels fall off. They are as incompetent as they are overconfident. I just had a 'banker' who didn't even understand what Government saving bonds are, or even that they are bonds (the clue is in the name). They don't keep appointments, don't call back when they commit to do so, they have to call head office for help for even the most basic banking tasks. As a bank auditor for 5 years, I've never encountered anything quite like it. To be fair, the manager wasn't there, but he or she needs to put someone in there with at least basic knowledge and some experience when they are not there. Truly awful. No, worse than awful, and a total waste of time.
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June 2023 by Tina R.
This branch has the nicest staff in the Valley. They treat everyone with kindness no matter how you look or dressed.
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February 2023 by Crystal R.
The team members here at this location are very welcoming and professional. Establishment is well kept clean and organized. Thank you Matthew C. for accommodating me, being informative, trustworthy and efficient. I look forward to my next consultation, achieving my new financial goals and utilizing other services that I can benefit from. I highly recommend everyone to this branch for a personal and or business account.
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January 2023 by Michele U.
I've been to this branch so many times to cash my husband's US Bank paycheck that is issued by US Bank. He has his business account with them. Since this branch is the closest to home I always go here to cash his check and to do many transactions. I do go to other branches too to cash my husbands US Bank paycheck. So today was no different entering into this branch to cash his check: my husband is the only account holder for his business account but we are both on our personal checking account. I requested that his check to be available as I've done all the time. My teller was Avi. I told her it is a US bank paycheck of my husband which his business account is with you guys. She looked at the Check and said she can't make the check available unless my husband is with me. I asked her why? She said as long as I want it available today he has to be present: I told her that I've done this many times and never had an issue until today. She then asked the teller next to her Maria. She too said the same thing. I asked to speak to a Manager or Supervisor. They both said that there was no one in to speak me but to come back tomorrow. I asked if they could call another branch to verify since I've cashed his checks at other locations, they said no. They told me the policy changed and I said since last month??? Maria said it changes all the time. They both told me I could drive to another branch to cash his check. Why? I'm there and all they needed to do was call. Anyways, I did go to another branch and yes, they cashed it without problems. I told the teller what happened, the teller said, I was right since my husband is on both accounts. I wasted gas and time to go to another branch, if Maria and Avi just called another branch I would've avoided time and gas. Thanks Maria and Avi for not listening to a loyal customer and for not trying to help.oh and by the way I had to click 1 star but if I didn't have to, I would've left if as 0 stars.
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October 2022 by Margret C.
Never used the drive-thru, but have gone inside to talk to the manager, on at least two times, who is pretty nice and professional. Also used the ATM, several times. Saturday branch (limited hours). But it's busy. The line inside is long, it doesn't matter if you're there during the week or on saturday, the line gets long. Usually there are three CSR's there. Guess that's what happened since the nearby Smiths location (Buffalo and Flamingo) closed (there was a small branch in there).Clean place. Very spacious, not really sure what the right side corner of the location is for; have never seen anyone there. Only two seats located in the corner, if you need to see the Manager. We were in his office, far left corner, one time, during the week.Small parking lot.
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September 2022 by Yan Z.
Don't know what to say about customer service. I mean they do get things done but at the same time they are chatting with each other talking about gossip. I feel like I am disturbing their conversation when I walked to the window.
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July 2022 by Don S.
US Bank closed three in grocery store branch near us and now is trying to funnel those customers into the S. Fort Apache branch. They did this but did not create any additional teller stations at that branch. You have to wait at least half hour just to talk to a teller. I have begun taking business to other brand name banks.
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June 2022 by ForSpam O.
Actually rating should be -5 ... the most understaffed and slowest branch I've ever see ... and I'm 65 years old. Doesn't make a difference if you use drive thru or go inside ... plan on at least 25-30 to complete even a simple deposit or withdrawal. The girls working there know it and apologize, but obviously management doesn't care. You're better off keeping your money under your mattress.
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March 2022 by Michael D.
Do they have anybody but clowns working at this branch or what? Don't bother wasting your time at this branch, worst service ever. I see this bank going under in the near future.
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March 2022 by Anthony S.
Nicholas the manager is no help this bank is the worst their atms never work and when you don't get money in you me account in time they charge you over draft fees. The bank opens at 11 am and closes at 4 pm people have jobs how do you expect us to even do business with you guys. I would rate 0 out of 5 if I could
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January 2022 by Google user
Re- review Brand new ATM!!! I have visited this location six times in the last two weeks, because it is only a block from my house. Five out of the six times, this atm was out of service or not accepting cash.
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January 2022 by Christine G.
This location sucks. The ATM rarely works, only one or two tellers, always a huge line. If you need to deposit money or withdraw its best to go to another location otherwise you will spend half your day here, just like the DMV. Nothing else to report.
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October 2021 by Oak T.
This branch is ridiculous , 10 customers in line and they have 1 bank teller !! And it's like this every time I come here . Always a 30-40 min wait ! You guys need to get your s*** together !!