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September 2023 by M J
Horrible customer service by a teller name Tina. She is known for chatting personal things with the customers for way too long. Today, she chatted with a client about cruise ships and food recipes while manny of us waited in line a listen to it for almost 15 min. This is not the fist time. She, Tina, created a fight between the customers for that reason. Even a manager and a security had to come out. Horrible!! Instead of being professional and thanking waiting customers for their patience. I will avoid that branch at all cost!!!And to the response that I just received from Branch Owner Tevin !? He is explaining to me what I can do online like I don’t already know !? It looks like he is telling me not to go to the branch at all !? I was actually going to use their ATM for a cash deposit but their ATM is very rarely functional and that’s why I had to wait for a teller and had this horrible experience! And thank you for giving me an email to know where to file a complaint but I already did that over the phone with US bank.
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September 2023 by Princess B.
The supervisor PETER was unprofessional to the max . Help set up my account, barely said a word during the damn appointment , was giving off attitude vibes from the moment i walked in ,didnt give me no further information about what was needed for my account. Havent had my account for even a week , put a CASH deposit and my account is now blocked due to his unprofessional non-courteous behavior! Definitely deserves zero stars . I would love to speak to the man above Mr.Peter .
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September 2023 by Duce T.
If I can give 0 stars I would PETER the supervisor was very unprofessional. If your African American I highly don't recommend goin to this location horrible customer service . He didn't provide any information that I needed for my account he didn't speak at all doin the whole meeting idk why he is a supervisor his customer service skills is TRASH. He tried being funny about my address and mailing address which was two totally different things. I was speaking with one of the other employee which he was GREAT he kept his composure and assisted me while Peter knew he messed up and butted in the conversation which was totally unprofessional also being funny about if I knew my address or not . I asked to speak to someone higher no one could provide me what I needed just horrible all around. Now I have to wait for a check when I made a cash deposit ! Because he didn't provide me with enough information for my account barely spoke at all during the whole meeting
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February 2023 by Connie R.
I go to the branch often on Durango and Warm Springs in the Von's grocery store. The staff there is very friendly especially Veronica, Tito, and Reggie. It's my neighborhood bank in the great Southwest. They give the best customer service.
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March 2022 by lelo cronk
You will wait in line for 1 hour when there’s only one person in line with you.Terrible terrible terrible BankWaste of time for sure. They need to at least act like they’re happy to be here at work and put some action into play.They move like a turtle with a handicap
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December 2021 by John “Joe” Hargrave
US Bank has some really cool people working there. They have a easy solution to any problems that may arise.
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July 2021 by Kelsey Rose Beeckman
The employees at this branch are always efficient and patient! I come here all the time and everyone working at this branch is very nice. If you need to stop at a US Banks but don't want to go to a full branch, this is a great option.
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May 2021 by John Hargrave
US Bank has some really cool people working there. They have a easy solution to any problems that may arise.
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February 2021 by Suhwan Bae
The customer service was absolutely wonderful, the people there are so nice! Peter is very professional and a great problem solver, Ramoncito is hilarious and great with everything, Tony is both intelligent and resourceful, Kevin is a real peoples person and great with advice, Gabby is sweet with a great sense of humor, I live on the other side of town but I only ever go to them! Best team ever! I hope they stay forever!
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July 2020 by Aron Trucking
Zero customer service, need to hire professional people who can do business. Disappointed
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February 2020 by Micah Delorenzo
Terrible customer service at this location. I waited over 30 mins just to speak with someone because no one was at the front desk they were in the back. Then I finally spoke with a man named Kevin Andrews he was very rude, unprofessional, and did not help me. I called the corporate multiple times to follow up on a claim that was made over 2 months ago. They sent me over to 5 different people and nothing was resolved. For these reasons I will no longer be banking with US bank. I feel ripped off because I never received my money back from the claim I made. This is very unprofessional for a “major” bank to do to their customers.
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February 2020 by Ken M.
I use US Bank for both my personal and business needs. They run a state-of-the-art banking operation. The loan process has been streamlined to the point that it is really painless. I heartily recommend US Bank for all banking needs.
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April 2018 by David Salazar
Great customer service! Staff are always super helpful and great energy.
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August 2017 by Amelia P.
I don't know why it has taken me so long to write a review. I've been with us bank for almost 10 years now and I'm not gonna lie I've had a few bumps along the way but mainly with there 1800 reps but here at this location is what keeps me staying a us bank member. Everyone here is so sweet but Marty is particular is amazing. So nice so helpful and very professional I can't say enough good things about him. Over the last 10 years I've need help weather it was my ATM card being eaten because I forgot it in the ATM or the machine eating my money or when my account got hacked along with all the other everyday kind of things every experience here has been over the top helpful! So thank you!!!! And if you need a bank I would highly recommend here!
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June 2017 by Lacy W.
Stupid Yelp. Listing negative reviews for this branch from over two years ago, just to try and prove they are a "reputable" review source... I regularly frequent this branch and absolutely love it. The associates are always eager to help me with my banking needs, and I've only had the best experiences with this bank in general. I highly recommend the bank and this branch!
