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November 2023 by Chins K.
SCAM! SCAM! SCAM!!!They took my money and material but never delivered it. Check all reviews and complaints in the Better Business Bureau. Here is a link: bbb.org/us/nv/las-vegas/…
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November 2023 by Bleach Boss
They did very a fine job of my things to my storage unit when I had very some fragile things it was quick and done in a very proffesional manner
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November 2023 by GARIN PAUL
Had to alert the troopers on their driverWas driving foot on dash with a beer in his handWhen be realized I was video him he attempted to run me off road then co drivercame out of sleeper opened window and started throwing objects at my truck.
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November 2023 by Deborah F.
Don't walk away from this company, RUN!! I hired what I thought was a moving company but ended up being a broker. They hired this company to move me from Las Vegas to Ohio shortly before my move the first weekend in August 2023. I payed a $2100 binding fee with a list of items to be packed onto their truck and shipped to Ohio. They didn't take a huge portion of my items listed, like my new refrigerator, my artwork, patio furniture, fire-pit, BBQ, vacuum, living room furniture and instead took items from the garage that I didn't show them so they said I owed them thousands of dollars more. On top of that they were rude and unprofessional, I even got a call from the office manager Alex, yelling at me because they needed to leave and be at another house at 5:00pm which I knew nothing about until that moment. They left so much behind that I had to stay in LV another week in order to find a storage unit and hire someone to move some of my items into it. I've been calling and messaging them since I arrived in Ohio on 8/18 and it's now 11/3 and they won't deliver my stuff or return my calls or messages. I call that stealing!! My next move is to contact the police to report them as well as contact BBB (which their score is an F), no shock there!! If I could have given them a negative star I would have. I'm heart broken that they have so many family heirlooms as well as all my families pictures going generations back as well as all my clothes and shoes. It's now cold & snowing here and they have EVERYTHING. I'm living on an air mattress and a few things I've bought to survive. DON'T BE THEIR NEXT VICTIM!!
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October 2023 by Antoinette L.
Alex Ramírez is the manager of this business and he is the worst person I have ever had to encounter in the customer service industry. This poor excuse for a manager said he is the son of the owner, yet cares very little about the reputation and business overall that his parent(s) have worked hard to create. I was hung up on and spoken to as though I am the one running their business incorrectly. I have never moved across state and obviously am naive in how these companies work. It is not the job of the manager to educate a customer when it is them who are the experts. Just be cautious. These people have all of my belongings as well as everything for my two young kids. This is not a review made out of anger but out of disappointment for how I was treated. It is already stressful moving, it should not be made worse by someone who is meant to help. We have paid for this service and it has not been executed properly. It's very unfortunate.
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October 2023 by Lori Kelly
The company broke contract showing up 45mins late after the arrival window for pick up then attemped to rasied the rate on the reservation for space on their truck to extort more money out of us last minute. Very unprofessional handling of customer service expectations and for how much we were charged for only 320sq ft! Really was not a very big amout to move but it blew up into a very large error on US Safe Movers part because the listed Items on the pack out in the email in the contract were confirmed but then they turned around and said not of them would fit to make it worsethey did not even have a tape measure to try. Look for better help THESE GUYS AREN'T IT!!!
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October 2023 by Tom S.
American Heritage Moving Solutions LLCUS Safe Moving LLCDear Reader,If you are reading this then you are either reading a review or inquiring if these companies are legit. We have found them to be legit in the sense that they have been in business for a long time. But we wonder how with all the complaints and dissatisfied customers.Here is our experience, and they have been in litigation for nearly a year. They have broken ethical standards that consumers should be aware of.1. Their promise to pack us out completely and unload the same way. That did not happen. We had to take them to court to receive our own belongings. We waited 132 days. Only after they wanted us to drop US Safe Moving LLC from the litigation did US Safe Moving deliver. We did not drop them when the court asked us if we were.2. American Heritage took our payment under a binding contract that they sub-contracted out to US Safe Moving LLC.3. US Safe Moving LLC took the pickup and delivery checks which should have been enough to deliver under that binding contract. They increased the amount by doubling what was in the original binding contract. They used the same figures from the original contract adding additional square cubit feet that was not there. 4. The exact same belongings on original contract adding that as more freight when it was the exact same freight with the exception that they didn't want to load some of the things we wanted saying it would be more. Though it was on the original binding contract we had to leave behind.In our minds and the law this is extortion, under threat and is provable by US Law codes. We have researched the law thoroughly and know where we stand. It is up to the court, because both defendants defaulted on all the court orders to appear and to answer all allegations.If anyone wishes to use these companies should be made aware of this and expect a long and drawn-out battle. We are hoping, praying and believing that the court grants relief as well grants a larger amount which they can do to discourage any other companies that are practicing the same deception on unexpecting consumers in the future. These laws are here to protect us, yet, they have not been slapped hard enough to stop them. There are many out there under different names, yet they are getting away with it. We say enough is enough.
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October 2023 by Juana Valdez
I fully recommend this company when they move my belongings from Arkansas to Nevada they make an amazing job they are professionals and affordable people I will use their services again
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September 2023 by Hilario S.
I just want to say thank you for all the help Im very happy that I move and I have ll my stuff thank you guys you guys are the best when I move back to Vegas I will called you guys again
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September 2023 by Tracy R.
I contracted with the original ONLINE move organizers - on AUG 1ST, 2023 (Long Haul Moving Storage), who had their reps speak with me, and they immediately arranged for a deposit (of $1131.14), for the quoted move costs - which I was told at the time would be $3177.63. Unbeknownst to me their estimate DID NOT fully consider the correct amount of CUBIT FEET that my household goods would take to be moved. THEY ALSO DID NOT tell me that another (local) mover would be subcontracted and I would be required to wheel and deal with their pickup driver/packer - who also DID NOT inform me until much later that I would have to pay much more than the quoted estimate price - when I explained to the organizer that I was a disabled veteran - on a tight budget - and nonetheless, I expected to pay the balance which I thought would be $2,046.49 (split into two equal payments of $1,023.24), however, I was charged $1,561.15 at the pickup and was shockingly expected to pay the final balance at the delivery destination of $1515.00. Instead, the final payment (at the destination), was $1,590.68 - and the entire move resulted in a total cost of $4,282.97!When the delivery driver showed up (on the 14th of September), the first thing he said to me was that he was going to charge me an additional $75 - because my delivery was on the second floor! I was very diligent in checking the condition (and the accuracy), of the items, on the itemized checklist - which was completed at the time of pickup - and I noticed that some of my household goods were missing. I immediately alerted the delivery driver of this, and he said "I'll have the main office check the warehouse for the (2) missing blue bags". I also pointed out how they damaged the back of my bedroom end table. Once they'd left, and I began checking the electronics, that they delivered, I saw that my 70-inch VIZIO HDTV was damaged! The unprofessional and discourteous manner in which I was overcharged at every step, and the uncaring nature of having my possessions lost and damaged was NOT worth the $4,282.97 price tag - which exceeded the original estimate by $1,105.34. I made the agents at the Las Vegas location (US SAFE MOVING), aware of my estimated costs - associated with each of the lost and damaged items - and they are as follows:1. Two of the blue-colored tote bags were missing - there were 8 in total, and only 6 arrived. The estimated value of the contents was approximately $400.2. The back of my nightstand was crushed somehow! The estimated value of this item is approximately $150.3. My 70-inch VIZIO HDTV screen was also damaged, and it will not be capable of being used as a business tool anymore. The estimated value of this is approximately $599.99 + tx/shipping - which totals approximately $647.99, plus $100 - for delivery. Here's a link to BEST BUY, with the lowest estimate for a replacement that I could find:bestbuy.com/site/lg-70-c…I tried calling and sending text messages to the US SAFE MOVING reps to get definitive answers about the claims and when it would be resolved and they became agitated at my inquiries - to find out information on being reimbursed - however, when it was the other way around, they were so insistent that I pay up immediately to compensate them for their role in my move. THAT IS NOT RIGHT - or fair in any way!I would hope that by submitting this claim - on SEPT 18th, 2023 - with the background details - I can get fair compensation (of $1,297.99), for the lost and damaged items outlined above!STAY TUNED FOR MY UPDATE ON HOW LONG IT TAKES TO RESOLVE MY CLAIM!
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September 2023 by Maycoll Sala
I can personally say that US Safe Moving is an excellent company. They helped me and my roomate move from house to house in under 5 hours. I really recommend this company!
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September 2023 by Amelia Guerra
This company is crooked. I was booked with them through a broker, which I wish I never went through. This company was supposed to show up between 10am-2pm and did not show up until 8pm, the worst part was they never contacted me!! I had to call several times to get an answer as to when they were coming. I could not believe the level of unprofessionalism. When they finally did arrive, they told me they would let me know if they thought they'd have to go over the agreed cubic feet, to let me decide if I wanted to pay the extra fee. Well, they said absolutely nothing to me until they finished packing and then told me at almost midnight, that they had gone over the cubic feet and already packed it. So if I wanted them to remove it it would be an extra 3 hours. Are you kidding me? I already had to miss work and pay for a hotel because they were 6 hours late to begin with. They offered no discount for being late and then charged me a ton for extra space. I work in a warehouse and supervise trailer utilization, they only went over the allotted space because of poor packing technique and broke down the furniture unnecessarily. When it came time to deliver, they again did not contact me for weeks. I had to contact them, and then they gave me not even 24 hours notice to receive my things. They did reschedule me for a week later and came on time to deliver. It's too bad they over charged me the first time or I would have forgiven the lateness and not even left a review. Don't use them.
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September 2023 by Terrence Coleman (TC)
The absolute worst moving company I have ever dealt with. Firstly, the charge is 3 TIMES the amount that was originally promised to us when they show up. Then, after loading all our stuff they then drive all the way to Las Vegas and left our $1,200 Christmas tree in our complex dumpster room. After two days later the manager then says a driver will be on their way to pick it back up (already delaying the time our stuff arrives). Then I address that they are outside of our delivery window according to what I was told, and a woman by the name of Perla gets smart mouthed with me and tells me “do not call back here until the 31st, because that’s when we will then be outside our delivery window.” First off all Perla, I can call back whenever I want because you all have my thousands worth of furniture AND you all are already doing us disservice. These people are SO unprofessional and rude. I would avoid US Safe at ALL COST!!!!
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September 2023 by Tim Johnson
DO NOT USE THIS COMPANY! Our church hired Eagle Moving Group to move our new pastor from Nevada to Nebraska and US Safe Moving was subcontracted to do the actual move. When they showed up to load, everything was fine until they had everything loaded. Then they preceded to tell us the "pickup fee" would be more than double of the original quote because of extra things that were loaded. I was ok with this until it took 20 days to get things delivered and a family of 10 were without their belongings for that whole time. After calling several times and getting excuse after excuse like "we didn't know you wanted everything right away" or "we didn't have a delivery address". When things finally arrived, on a Sunday mind you. They would only take payment by a money order. Delivery was in a small town that had no place open to get a money order. So we had to drive a hour away to go to a Walmart and get a money order to pay the third party trucking company that had been hired by US Safe Movers to deliver. Very poor communication and over charge with not the things promised by the contract. JUST STAY AWAY FROM THIS COMPANY!
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September 2023 by Brenda Victor
Went through eagle moving group, which was unknown to me to be contracted out to US safe movie. Eagle group said one thing US moving said something else conflicts one says one one says the other they would only take cash or a post office money order held my stuff overnight till Monday transferred my stuff to another truck, which brought it to Fresno where I was moving boxes were damaged they did not take good care of them, I was told they would be three professional movers. These were not professional movers one did not even speak English, and there was only two. Would not recommend Eco movie group or are you asking it safe movers.
