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March 2024 by Christian Stults
These drivers are getting just as lazy as the Amazon drivers are. So i have a package coming, and instead of the driver getting out and knocking on the door NOPE lets just put a "we missed you" note for a certified letter in the mailbox. Cuz your driver is lazy. Ridiculous, yes i know your route is too important to waste time getting out of the truck god forbid. I wouldn't want you to actually do your job correctly,
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February 2024 by Donna Russ
I have been trying to report vandalism of my mailbox, but keep hitting a brick wall on-line and by phone. The choices are not relatable, and getting to speak to a HUMAN BEING is IMPOSSIBLE! These issues need to be addressed Shame on the USPS!
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October 2023 by Larry Bromley
Worst post office to have to go to... almost no customer service. One worker at busiest time of day. Only 5 people ahead of me and took an your to get to counter and a line behind me around the building!! Would never go here but delivery person to lazy to go to door to drop off envelope.
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October 2023 by Kbrona Ramos
35 pages of certificate of mail -FirmI wanna start by saying the young lady by the name of Crystal she did a perfect job .She did an excellent Job amazing customer service.Amazing no buts about it .Great ora and vibe . Beyond Excellent . Acknowledging every possible way.I asked if I can make an appointment for next year with her with the same assistance lol ?
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August 2023 by Noel sanchez
The person to help me made me wait 15 minutes just to tell me that he didn’t know where my package was,I gave him my tracking number I gave him my ID with the correct address He said just come back he didn’t know where my package was and tried to tell me that the person that shipped it didn’t pay enough wouldn’t they charge him the right amount when he shipped it?This place is a joke
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August 2023 by Lion Heart
No one answers the phone as if it were a deserted place. The employees there are not interested in customer service. This office always opens after 8:30, not at 8:30. I stood for more than forty-five minutes to send a parcel. I see the mail carriers on the roads, sitting under the shade of trees, talking on the phone or eating, or outside the car smoking ,taking hours of overtime daily from the taxpayer's money.The floor of this post office is filthy; there are cigarette butts in front of you everywhere, trash, and bags of food outside. If there was a rating below zero, I would give it to this Winterwood post office. Do the managers of this office care what the post office does for the people here? If you see a good place where there is good customer service, know that there is a good manager leading that place.
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July 2023 by Elena Palomo
Jeremias helped me with my passport forms. He was very nice, informative and quick with the process ! Thank you .
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June 2023 by stephanie williams
T.C has been amazing and extremely helpful. My mom and I both got our passport done there and he’s assisted both of us. He was patient with both of us , English isn’t our first language and he did everything to make us comfortable and to understand the process. Everyone should get the chance to meet T.C and get helped by him. The ideal USPS representative. We’re very happy with his help
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May 2023 by Shamier
Smh it's the east side sadly does live up to its name I had an rude experience and it was by the elderly lady named Sherwin whom coughed on me and when I told her if she can please cove her mouth she told me take it up with a supervisor.really!!!! Then after telling the supervisor what happened she didn't say a word then today I spoke with a male supervisor and he just said sorry and walked off while I told him what happened Sherwin just smiled the whole time. Nobody CARES here and that's apparent and that was disgusting and very disrespectful and you wonder why people go off in public ? and then you hear one side. It's ok I filed a police report because the officer said it's battery
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April 2023 by dj i75mike
This post office will mark a package as an attempted delivery when they don’t even run to your community at that time. Say they left a notice at the door or mailbox saying the box is too large for the mailbox (again they didn’t even attempt a delivery as I was in my living room and walked the complex upon being notified of the attempted delivery as I have informed delivery). You can attempt to go online to select redelivery AND have Amazon call the USPS to make sure it’s scheduled for redelivery only for someone either in the post office itself or within the USPS to change your package to pickup although you did not speak to anyone to make that request. When given a number from USPS corporate customer service to contact the post office they don’t answer. So now I’m stuck with a package I can’t get because I selected to have things delivered and someone took it upon themselves to not deliver it and mark it as being requested to be picked up. As a former USPS employee I never supported the “defund the post office” message but now I get it.And is outside of regularly missing mail.Terrible.
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April 2023 by Marisol Amezcua
T.C. Is the man! Absolutely amazing and extremely helpful. His overall attitude and way of handling made my mistake a stress free situation.Absolutely amazing!
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March 2023 by W
If you are NOT open on a certain day then it should say you are NOT open online. Really irritating as a senior with a bad knee to have to take the bus there to find out.
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January 2023 by iza Lopez
Horrible customer service by shawnratee, her name tag looked warn out wasn’t able to catch her name that well, you can tell she’s lazy and doesn’t want to do her job, very rude shoves you off had to stand in line twice wasn’t told to come back to her after filling a form but she told other people waiting there’s a separate line to wait in for thatShe was called a Karen by another person she helped and people upset at her in the 25 mins I was thereThis kinda tells you what kind of person she is
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December 2022 by Alexander Juarez
This has to be the worst post office in Las Vegas and has the meanest, most rude, post office person I’ve ever come across. Stay away from this place. Better off going down the street to FedEx on Sahara.
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August 2022 by Dori McDonald
This is probably my 2nd time in my 32 years of living, of actually having a pleasant time. In and out fast, great customer service PATIENT. I was helped by Chantrelle and Sherin but there was a man named Terrance who made the whole office laugh. 5 stars give them a raise!
