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March 2024 by Teri Pastorino
Generally Love VCA - visited this one when dog broke his foot - they asked for prepayment and said they could take us. I get there go in fill out all the forms, wait while they scan the dogs papers, bring the dog in and THEN when we are sitting in room they come in and say it will be a 1-2 hour wait - and that at that point it was likely the dr would NOT be able to so the x-ray (clearly spelled out on the phone that the reason I was coming was because we needed an x-ray) or do anything for the dog. WHAT???!!!!!! Still waiting for the refund to clear. What a waste of time - they were extremely MISLEADING IN ALLOWING US INTO A ROOM without telling us first. We will not be back
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January 2024 by Jessie “jladycurrie” Currie
The employees here are so nice and helpful and they really take good care of the animals.
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January 2024 by Julie Agoes
Dr Mitchell and the staff were gentle with my Mickey and gave thorough care and attention to his condition .My Mickey was at ease and I felt she answered my concerns many thanks
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December 2023 by David Sinclair
Dog and cat were vaccinated.
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December 2023 by Debra Derr
My male Maltese was having diarrhea and they took him in right away, did testing, medications, IV therapy and we were happily back home in a couple of hours. They are so kind and caring to both of my pups ? and I truly appreciate the doctors, nurse, and staff. Thanks again VCA team
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December 2023 by Finn
The treatment is good but the prices are awful. I was once charged over $200 for a basic physical and some shots. It's highway robbery.
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December 2023 by Eve Khorina
Great experience at this hospital.Front desk staff were helpful and friendly assisting with appointment booking/follow up.Dr.Mitchell and assistant Jason handled my fur kid so kindly. They answered all questions and concerns I had as first time kitty guardian. Thank y’all so much!
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October 2023 by Jairo Quintana C
I literally can’t even believe what just happened. We made an appointment around 11am for 4pm. We arrived early to check my dog in and they CANCELLED my appointment without notice or warning??? Like???? Hello???? Their reason was they can’t see him at that time. A courtesy call would have been nice before I drove 25 minutes to get there. Ridiculous.
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October 2023 by Brandon Canterbury
Horrible Customer Service and operations. Made an appt because my animal was sick and in bad condition to only have them tell me that they don't have time for me. Called and Cancelled my apts and didn't recommend anywhere I could go. Change the way you book apts then and just don't cancel on people in situations they need help in.
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September 2023 by Summer B.
If I could give no stars that's what this place deserves! As I was preparing for my trip to Europe, I had to do everything in a certain amount of time. This includes getting information to the FDA office, getting my dog dewormed a certain amount of days before the trip getting paperwork done by the vet the front desk lady obviously doesn't know how the process works. Just told me to come in much earlier to have more time to get this done what she failed to know is you can't come in earlier it Hass to be done within a certain amount of time, the time constraints of the FDA USDA's office in London Heathrow airport give you! I inquired with the front office lady if she had sent over my service paperwork and my service dog paperwork to accompany my paperwork to USDA's office, she said yes, I had a very strange feeling that she lied to me so of course I contacted USDA's office which they told me no she never sent anything over and it must be sent through the veterinarians portal or it will not be accepted! I then drove back down to vca Spring Mountain to ask her if she sent my paperwork I recorded her saying yes she sent my paperwork and then I told her you just bought the slide to me because I've got the USDA OFFICE on speaker right now and she doesn't have it so do you want to tell her why you just lied to me and do you want to tell me why you just lied to me she told me I can leave the office and she'll refund my money knowing that I only had two days to get this process done and starting over wasn't an option because I would miss my trip She looked at me and smirked! People they play very serious games with your & your pets life at this location!! Do not trust them for any reason! RUN!!!! Your animals & you deserve better !!! The USDA's office does allow more than what she states to go into the back end medical portal! And with out my service dog paperwork accompanied the medical papers , I would've been charged a nominal fee, so I made sure the USDA's office worked with me diligently to ensure the veterinarians office understood what they were doing was inaccurate! These women are ruthless condescending and should not be around animals! There are plenty of other vets who n the valley! I have a video of all my awful humiliating encounters with this front office!! Please respond so I can show it all!! Please call me a liar so I can show the public much more !
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August 2023 by Ami McKinney
We were referred here by their Warm Springs office because all of our dogs' normal vets were on vacation. Both of our dogs had upset stomachs from doggy daycare. They both saw Dr. Mitchell who prescribed meds and stated the Chihuahua needed teeth pulled and dental work. We were charged $500 dollars and told to come back for a $2000 cleaning. When I arrived home, I realized the Chihuahua was still not eating and had a high fever (which she had the previous day) and was not prescribed an antibiotic...never mind fever is typically a sign of infection. I brought her in at 7am the next morning and was charged $464 for blood work, $266 for x-rays she didn't need and $127 for radiography interpretationAll this to say, had they given her the antibiotics on FIRST trip for $500, we would not have paid a total of over $1500. The vets are so quick to push the money grab of dental work that they are ignoring the symptoms. The x-rays and bloodwork are also unnecessary unless the dog is going to be under anesthesia. Needless to say, there was nothing wrong with her other than what I initially stated when I brought her in. Trust your gut and refuse any "suggested testing".
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August 2023 by Darlene Mongami
Good place to get your pet checked. Was informed well about my pet and got all the things I need to keep pet healthy. I’d go here again.
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August 2023 by Joon Kim
This isn’t the place for saving your animal. Firstly, They didn’t have adequate equipment to treat my kitten. The tech created several needle wounds in all four legs of my kitten from multiple failed attempts to insert the catheter. The doctor told us a proper equipment is not available and the kitten should be taken to a different facility that has a proper equipment. We could hear the kitten scream from the back. My kitten is very docile and calm. When we saw The kitten, he was moments away from death. The kitten was already in a pretty poor condition when we first brought him in but their intervention expedited it. The doctor would not let us leave with the kitten without putting him to sleep saying it’s inhumane when they caused more pain to the kitten than him resting in peace with us.The tech literally told us we are not allowed to take him alive. I understand their opinion is strong but making false statement is not professional.We eventually gave in and they gave the kitten methadone before euthanasia which I didn’t know after I got the bill. The kitten was already in a stupor. So I don’t know why they had to do it other than to maximize profit.I’m here to say that they did what they thought was right but they should have a moment to reassess and reflect their practices. I don’t think what they did to my kitten was best for all of us.My kitten was sick but he wasn’t having an constant agonizing pain.
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August 2023 by Asia Johnson
Great visit. The staff is very helpful and answered all my questions and my dog loved everyone even after getting his shots.
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August 2023 by evertt rogers
Im my opinion. (Look at the last reviews) The service here is horrible. I’ve been to so many vets around and no one’s treated me like them. Especially the blonde frizzy hair lady. Total. B>$@!
