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November 2023 by Darla Alston
Daniel was AMAZINGLY patient and kind. I had an issue with a new phone setup and he took the time to help me without making me feel like a burden or pawning me off on someone else. He was honest and straightforward which I appreciated. The store was busy but the sales people really took their time to help the customers solve all their issues. I will definitely be going back for any future needs.
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November 2023 by Lucky Lou
I had the worst experience with this store today. I came in for a simple data transfer to a new Iphone 15 I purchased and Dan the customer service representative completely dropped the ball. I left my old Iphone with him and my new Iphone 15 to do the data transfer as I run and do a few quick errands and he assured me that it would it be no problem and he would handle it. Came back 2 hours later and nothing got completed. I came in asking for my phone and Dan said to me “let me check the back” and then proceeded to send his manager Doug out to tell me “your going to to hate us” and further explain how the process wasn’t finished because my phone supposedly died which would be impossible since my phone was charged full battery before I left it there. Basically Dan was prioritizing the customers purchasing / upgrading a new line and forgot about my phone. Dan seems like a good guy but he’s unreliable and you can’t count on him to get a simple task done unless he’s supervised. I waisted 4 hours of my day and advise all Verizon customers to never come here.
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November 2023 by Justin Morton
Fantastic experience! Daniel is a pro. Everyone else was so friendly and not pushy at all. Great Black Friday deal!
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November 2023 by Vince Chon
Dan was so helpful and patient! I showed up right before closing time to pick up my new iPhone 15 Pro Max and Dan even stayed after closing to help me set up the new device. I appreciated his patience and kindness! I definitely recommend this store for any Verizon customers!
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November 2023 by Brian C
Daniel was outstanding! Spent a lot of time with me and made sure I had everything I needed and that my new phone was working right!Great Customer Service experience!
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November 2023 by Toni Bell
Excellent customer service. I bought a new phone and they helped me set it up and were extremely patient and helpful during the whole process.
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October 2023 by Miriam L.
Ask for the manager Doug to help you. Total gem - fast, efficient, helpful and won't be there too long because he just get to it. Highly recommend him a this store.
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September 2023 by Jesse Reeder
A wonderful experience Dan and the crew were very friendly and knowledgeable and I could tell they wanted to give the correct information and provide me with the best customer service possible. I'm tremendously pleased.
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August 2023 by Elizabeth Holloway
Came here to switch from T-Mobile to Verizon and had nothing but a great experience in the store with Dan. He got our family on a great family plan with tons of great free add-ons. It was easy to do, he helped us with every step of it. After we left the store, I realized that my cellular data was on and I had problems setting it. I called back, and Dan nicely walked me through it over the phone and quickly resolved the issue. So far, I am a happy Verizon customer. I'm also surprised to see that this store has any bad reviews considering how great they were with us.
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July 2023 by lala rodriguez
The gentleman who helped me was helpful. I drive like 20 minutes because the Verizon store on Sahara and Arville is terrible it just around the corner from my house. Just sad!!
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July 2023 by Amy L.
Doug and Dan surpassed our expectations! My husband and I upgraded to IPhone 14s. Doug was friendly, very efficient, knowledgeable, explained trade in deals well, and assisted with the transfer of all data, photos, apps, contacts, etc. from our old phone / iCloud. He suggested future accessories / plans we might want to get later. We went to the Apple Store first, but got a better deal with Verizon with our trade ins. Dan finished the data transfer, wiped our old phones, got printouts of our new monthly costs. Great customer service!
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July 2023 by Benancio626
Tee was really helpful in helping our situation. She sat us through to answer all our questions and helped save us some money and explained the new plan that started. Helped us with our Netflix and Disney bundle. We are very thankful!!
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July 2023 by Keighley Mahoney
This is my second time coming to this location. I was helped by Doug both times. Let me say he is very fast and efficient!!! Helped me with all My needs and had overall great customer service!! He is fantastic and a great manager who strives on making the customers walk out with a smile on there face!!!
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June 2023 by Keighley M.
This is my second time coming to this location. I was helped by Doug both times. Let me say he is very fast and efficient!!! Helped me with all My needs and had overall great customer service!! He is fantastic and a great manager who strives on making the customers walk out with a smile on there face!!!
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June 2023 by Dasia J.
Doug was amazing just helped me in all my ways I wanted to trade in my phone and he made it happen excellent customer service Doug is the man I will be back at this location gooo Doug