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February 2024 by Ashley H.
Although the Doctor was pleasant and did get my prescription correct the front staff was a huge disappointment. They are rude to you over the phone and made the mistake of not ordering my contacts before the deadline so I lost my years vision benefits. They collected the copay and exam fees but never ordered them or charged the 80.00 to process the order so I ended up losing the benefits. They never apologized or even seemed empathetic.
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February 2024 by Berto J
I’ve been coming to this place since I was a child. Recently I got did my annual check / glasses purchase and it was a good as usual. Ashley, was very sweet and knowledgeable in the process of choosing them. Absolutely LOVE my new pair of specs.
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January 2024 by Helen G Hernández
Can I go without an appointment to get an eye exam?
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January 2024 by Amber Lacey
Elizabeth, the optometrist as VisionWorks inside the Boulevard Mall, in Las Vegas Nevada was exceptional. She was extremely thorough in getting the correct lens prescription dialed in for me, and informative along the way about every question I had. After my appointment for the eye exam was complete, Elizabeth walked me out onto the eyeglass display floor and introduced me to a women who seamlessly picked up where Elizabeth left off. I unfortunately can't remember her name, but their graceful energy was carried out by all staff members. The woman who took over where Elizabeth left off, was also informative and patient in working up my options and cost with those various options. In total, my visit took almost 2 hours between filling out the paperwork, getting my eyes scanned and dilated, before meeting with the optometrist and then on to finding the perfect frames. The same staff member that helped me find my new frames, gave me a comprehensive rundown on how my insurance worked (which previously, I didn't know was excellent).The 2 hours that it took is not the standard. I just shared that my visit took 2 hours in order to exhibit how patient they were. I had not had an eye exam in years, and the staff at VisionWorks were the perfect ambassadors that usher me through.
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January 2024 by Rudy Herrera
The experience was professional.
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January 2024 by ROCKO Oms
Great service with super products and terrific People.
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December 2023 by Y'mii bracken
I just wish they had same day serviceEverything eles was great
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November 2023 by Steven Washington
I went to Vision Works at boulevard Mall on 11/3/23 Dr Rodney Knuckles was incredibly rude and didn’t seem interested in answering questions or giving explanations. He also didn’t take the time to get any kind of history from me, he also became very annoyed when I was having trouble looking in a particular direction when asked, due to a lazy eye. I had surgery on my eyes when I was a child to help resolve this problem but the problem has persisted. Which he would have know about when I went for my exam if he had asked. When I explained my difficulties, he didn’t apologize, or seem interested in anyway in discussing my problem. I won’t be back to see him again. I was quite annoyed and frankly slightly embarrassed, but when I was done with my exam, I sat down with a young lady. I don’t remember her name and began discussing glasses. I looked at a few frames shows two that I liked, and when we started discussing cost, she quoted me $750 For one pair. The frames themselves were $180 which my insurance would’ve taken care of my prescription would have been progressives with transitions. When I asked for clarification on the pricing she just wrote the figure down on a Post-it note and slid it across the table to me. She then informed me that, they wouldn’t be able to order glasses because their systems were down that day unless I wanted to pay cash. I simply told her that I was going to go to ATM and think about it and I would be back later.That same afternoon I went to LensCrafters at fashion, show mall explained the situation to them, and they were amazing. I ordered glasses with Oakley frames that would have cost $400 before my insurance and with my insurance it covered all but $20 of the frame cost. I also ordered my lenses with progressive (no line bifocal) transitions xtraactive, antiglare, scratch resistance, water resistance. In total I paid $435 for glasses that had I ordered them from Visionworks would’ve cost me over $700.Dr. Randy knuckles needs to go back to school and learn how to talk to patients in a way that actually will be helpful and not make them feel as if they’re doing something wrong simply due to a physical disability.The staff at Visionworks need to not throw a random numbers around or attempt to overcharge a patient assuming that the patient doesn’t know what they’re looking for.I will definitely not be returning to Visionworks.
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November 2023 by Alena Smith-Mason
The only issue I have is with the examination and the Doctor who kept calling me "Sir" the whole time? Clearly I don't look like a "Sir" but he kept calling me "Sir". I thought to myself maybe I don't have makeup on nah! And to make the experience even more unpleasant I was charged $75 for procedure I never received $75 bucks for eye drops? Probably because he was so fixated on calling me "Sir" the whole time that he forgot to give me the eye drops. I'm sure he wouldn't have appreciated if I called him" "Nurse" the whole time? But I didn't feed into his blatant discrimination Infact I held my head high and kept up the small talk it was all I could do from strangling the "NURSE" oh wait that was "Doctor". So if your wanting a honest review. I will not be going to VISIONWORKS Stores, Websites, or Onsite Doctor's in the future and I will definitely pass the word along to my community of a few million LGBTQ consumers who like to know if Corporations are friendly or in this case NOT.......... ?F-
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October 2023 by Diana Bermejo
Customer service is perfect, options as well, but you are out of packet with my Eyemed Insurance meaning my experience was nice but costly
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September 2023 by Yana Jackson
I've called twice to get simple information (my ADD, PD, and frame measurments). I was told over the phone that I could not get my frame measurements over the phone and that I needed to come in. It's pouring rain but fine. I come in and the store is empty so I let them know I was the one who called a while ago requesting that information. When asking they kepy saying they didn't know what I was talking about. Fair but seeing as it's the same information they would need to order glasses for someone buying in store, it wouldn't take much for them to look it up. After about 5 minutes of back and forth, they found what I needed but then told me they can't give me my frame measurements at all. I needed them to order glasses from their website and I had just come in a month ago to get fitted. That was annoying but she gave me my ADD and told me the PD was only for bifocals so I didn't need them. Easy enough.Ao color me surprised when I go home to finish placing my order and the ADD she gave me want even an option.A very frustrating experience and a waste of time. I wish they would've asked more questions to assist since I had TOLD THEM i was ordering from their website but it was already obvious they weren't going to be much help from the start of the condo.The Vision works at Galleria has much better customer service so I'll just go their from now on, doesn't matter if it's a little further if I get better help from the specialist.
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September 2023 by Lyn Wayerski
Went in for an eye exam. Everyone was friendly and professional. There was no wait times, service was great and they helped me pick the best glasses. It was a great visit. They had many options to choose from and they explained the different upgrades I could get, perfectly. I would have went sooner if I would have know it would have been so easy. Great experience.
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September 2023 by Benjamin Leavitt
The staff is nice and helpful but I hate that I made an appointment only to not be seem for over an hour.
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August 2023 by April Clements-Wania
I had a FANTASTIC service at the blvd mall from a very sweet and kind person. The person who help me and my husband was KAREN. I am only going to go to this location the only one my family goes to. Good customer service is very hard to find and KAREN exceeded our expectations. We both got new glasses and Karen told us about payment plan and I was very grateful for that. The eye Dr that was there was very professional and kind.
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August 2023 by Philomena Foy
I paid $550.00 for two pairs of glasses(supposedly scratch resistant)They got scratched and I drove to store to repairWas told couldn’t be repaired and needed new test new glasses and that my warranty had expiredI am a disabled senior widow and very upsetThey didn’t even try to clean my glasses
