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November 2023 by Rosalyn N.
Attention Management: Why do the employees in your Meat/Butcher department hate helping people?? They all act they hate their job, ESPECIALLY the brunette female who makes the rudest comments every time like shes going out of her way. I even try to talk extra gentle to get her to soften up but it doesn't help..,. How she still works there is unbelievable. The others are not great either but that woman tops all of them in bitterness. I never have issues with anyone in the Deli Or Bakery dept... those employees are always friendly and happy to help. The staff in the butcher dept need to be retrained in customer service skills.The other issue is with the checkout lines. No matter what time of the day or day of the week, there is always only ONE full service checkout lane. Not everyone wants to do self-checkout when they have a cartful of groceries. I feel this the new normal, it wasn't like this 3 years ago. I am not a yelp reviewer that likes to leave low reviews unless I feel super strongly about it or have encountered the same repeated issues that I know can be worked on. This is criticism intended to help improve the store.... If management makes an effort to work on its weaknesses.
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October 2023 by Liz Rodriguez
like this place but what times does it open ? it's always a hit and mix when I come around this time 615am it can be closed today but the next day it's open.
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October 2023 by Anabella C.
the market was nice and clean except for my experience with teenisha... she was a real bee eye tee cee h with me... very bad customer service and very rudeI even saw her make an employee clock out for sending one text while she was changing bags. i want to give a 0 star just because of her.the other workers are nice and kind and make themselves approachable. every time i come to the store i feel uncomfortable to bag my groceries with this lady so i do self checkout instead. this lady is so mean itseems like shes missing something in her life she acts like shes misserable to work there. my experience at vons has been upsetting me for days and im switching albertsons permanently there is no reason anyone should feel uncomfortable while grocery shopping. id consider going back to this store if this lady was fired.
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August 2023 by Dee A.
I wish I could give the neighborhood Vons a higher rating because shopping here is convenient due to location and the savings on the mobile app, but man, some of their employees can be really rude. Especially the lady in the meat department. When she's working the counter, sometimes I don't even want to approach her for help because I know she's just going to be upset that I bothered her. I'm starting to think it might be personal at this point because today she refused to acknowledge my existence and spoke over my head to my husband behind me, despite me attempting to interact with her and answer her question on if we were getting anything else aside from tuna and salmon. And then she picked the tiniest piece of salmon I'd ever seen in their cases and wrapped it up without a word. Always such an awkward, "is this actually happening" sort of vibe but she always seems to be there on Sundays so it's tough to avoid her unless we end up going a different day or even switching our grocery store altogether.
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June 2023 by Gail P.
My husband did the grocery shopping for me today. Among the items I requested some Jack cheese. The deli people had never heard or seen anything but pepper Jack. Seriously!? He searched the specialty cheeses and couldn't find any either. So to finish up the rest of the shopping I asked him to get some "bib" lettuce. He couldn't find it and apparently the person in produce had never heard of it. This is getting old. Where were these people trained? They have no life experience? No common sense nor customer service skills, that's go sure.
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June 2023 by Aimee F.
0/5 Stars . I went to this vons for the first time on my way home this evening. Picked up some groceries, get home & open up a microwaveable Mac and cheese. The refrigerated kind, not the frozen dinners. I get home, ready to whip up some dinner & go to heat up the side dish Mac n cheese. I vent the corner & BOOM. Green mold. Expires in July! It's the 4th of June so why is it moody already?? That's disgusting & ruined my appetite. Never shopping here again. GROSS. The service? I rang myself up. No cashiers in site.
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April 2023 by Katherine M.
Less busy than smiths across the street usually, so that's a pro. Sadly bought this ice cream and it's discolored. Probably melted and was refrozen for sale.
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April 2023 by Michael T. Ross
Thank you to employee Jose who is always working hard keeping the place clean and doing it with a smile!
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April 2023 by MARK MANEELY
Discounts available with Vons card & grocery pure purchases
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February 2023 by THE BEST OF THE BEST
Great prices in gas.
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February 2023 by Lorri P.
I've been shopping at this Vons for 16 years. Mostly out of convenience, I live next door. For the most part, it's a clean and well kept store, the staff are decent, not super friendly except for Ms. Lynda who has been here forever! Not sure if she truly remembers you, but she definitely makes you feel like she does.and I can appreciate that. I know it was a management change a few years ago as well. It seems seamless. I sure miss the 24/7 element but since Covid, a lot of spots are t open 24 hours anymore and I miss that part.
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December 2022 by Louie M.
Lost my wallet here and management ran back the cameras and helped me find it, I'm beyond grateful for their awesome customer service.Thanks again lady's :)
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September 2022 by No S.
This store is terrible! Store is dirty! Mensroom is disgusting. There was a waiting line in self checkout with no cashiers at registers. 3 employees standing in self checkout chatting and not working. The manager on duty is a lazy slob!
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September 2022 by Daniel Q.
My 5 stars is for the bakery department. It was easy to order a cake for my son's birthday. It was also delicious. We ended up buying two cakes for his birthday. One was for his birthday party with his friends & the 2nd was for his actual birthday we celebrated at home as a family. The bakery department helped answer all our questions and was very helpful and polite. I do shop here for some groceries also. The store is usually always clean and the produce are usually fresh and I've never had any issues. They do have restrooms inside the store and lots of parking out front. The staff is friendly and helpful also. I recommend Vons for your pastries, cakes, and groceries and whatever else you'll need that they have lol.
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August 2022 by JD T.
You have two to three people standing at self check out, open a register. Walked out after shopping. Most people do not want to scan there own products. Will post and pass on the this is a self check out location
