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March 2024 by Joseph Tawfik
This has been the worst and most disappointing experience I’ve ever had. All the associates seemed careless and indifferent. I arrived at 9:45 am as instructed, only to be told by one associate to come back after 1.5 hours to pick up my item. When I returned, another associate informed me it wouldn’t be ready until after lunch. Despite my frustration, I remained calm. However, when I inquired again, a third associate said nothing was ready and seemed clueless. She couldn’t answer basic questions and ignored my concerns, simply moving on to the next customer. This level of service is unacceptable, especially for something as simple as picking up a regular medicine for my wife. I believe it’s important to provide feedback so that these associates can improve their communication and customer service skillsYou can check with pregnant control tablets and who come 3 times for nothing and careless
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August 2023 by Anita S.
Rx taking 4 days to fill. First they don't have it then try will get I'll. I'm just too sick to be on hold for and hour.
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June 2023 by LasVegas M.
The Pharmacy customer service is terrible here. Almost like the pharmacy employees are playing games. They have a tendency to make it difficult when it's time to fill controlled prescriptions for patients, and when they do there is an issue. They are out of stock, shipment didn't come, etc etc. although I called yesterday and the day before to confirm. It's Wednesday and now they say "maybe" on Monday. Spoke to several pharmacist employees, last was LAN, who stated my script will be ready. Only to find today that they were sold out. I'll be sure to update post with names of actual employees whom I've spoke to and given the run around. Prior to LAN it was SAM. Both gave me assurance my prescription would be ready only to find the day of pick up, they didn't have the prescription.
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April 2023 by Brandon W.
Pharmacy only:I ran out of meds 2 weeks ago for ADHD, and have been trying to fill them here. Has been getting denied by my insurance time after time, and after playing phone tag with the pharmacy and insurance 10 times over the two weeks, lady behind the counter figured out that whoever put my insurance card in glanced at the name and put Shauna in as 'Barbara'. Not even close. Had this been any other type of medication I'd be fuckin dying, cuz the 3 people that helped me before couldn't be bothered enough to check the details of the card. Thank you, to the lady who found and corrected the error, and the pharmacist who helped catch it. Rest of the people that didn't really help, especially the lady who was being rude and blaming me can fuckin eat one.
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November 2022 by Justin C.
Who would have thought that a Walgreens would lock up Red Bull in a room at the back of the store? Well this location is known for things getting stolen (witnessed 2 people leaving with goods while waiting in line to pay for items. I waited about 10 minutes to get staff to check the back to see if they had a cold can of Red Bull, was like pulling teeth but they came through. Downtown San Fran definitely not the place to come to a Walgreens. Directly outside, witnessed multiple people shooting up drugs with needles, talk about scary...
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September 2022 by Armen V.
Save your time and money, never had a more frustrating experience at a pharmacy, they gave me the wrong medicine then refused to refund and accept my return because I walked into the store after picking up in the drive through.
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September 2022 by Orlie C.
This is the worst Walgreens ever. Who put a caller on hold for more than 20 times. I hope Culinary drop walgreens from their network.
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August 2022 by Neil C.
Zero stars not even 1 star! Placed an order for photos maybe in the morning after i get off work from a 12.5hr shift. I place this order using the Walgreens app. So after placing this order the app guides me through the process till checkout. So now thats done its says photos will be ready for same day pick up for 950am. Well since i get off at 730am i figured ill just run errands have some breakfast and then at 950am ill pick up my photos. So now here is where it just blows my mind where i guess customer service just in not a priority to Walgreens. I enter this Wlagreens at 950am proceed to the back counter where the photos are and what do i see the employee standing behind the cash register playing with her cellphone. I think whatever i guess walgreens alows their employees to be on the personal cellphones while on the clock (must be nice). So i give her my name and say im picking up an order. She proceeds to ask me what it is and cause she does not see an order for me??? Ok?? Now she asks when i placed this order and i say over an hour ago. She proceeds to tell me that there is noway my order would be ready if i ordered a picture book by this time (meaning 950am) but i tell her their Walgreens app says my order will be ready for pick up at 950am. She the. Proceeds to tell me the app is not always correct and at this point she still has not even seen my order. Then low and behold she presses some buttons on her computer and says there is my order and it will be ready in a few hours??? WTF??? A few hours after ive already placed the order almost 2 hours prior and ive been driving around after work for more than 2 hours just to wait for this 950am pick up time now she's telling me my order will be ready in a few more hours?? She also then tells me i will get an email telling me when its ready. Which she didnt even bother to ask me if I received. Which i already received telling me my order is ready at 950am! So now im just exhausted and tell her ill pick them up either tonight or tomorrow. Now i drive home which only took me 15mins and as soon as im walking through my front door i get a text saying "Great news your order is ready for pick up!l you've got to be kidding me! So i go to sleep cause im too exhausted to go back at this point. I wake up and now around 730pm. I head over to this location and go through the whole thing over again "hi im here to pick up my order". Well here we go again the first employee cannot find my order so she gets someone else who was just as useless. I tell her look this order was suppose to be ready at 950am it is now 8pm and my order is still not ready. Which this rude employee turns around gives me the eye and says i don't normally work this store i dont know where anything is! Wow so if your not in your own store you have no idea how to look up a customers name and find some photos! Ok well then i proceed to tell her to get someone who works at this store to find my order. So the first employee comes back which she looks helpless and says she cannot find it and the person who normally works this photo area is on break (ofcourse she is) at this point I figured the photos ive ordered are just lost or were never processed. So now this first employee finally calls the person on her break and she i guess tells her to look in some different places so after standing there for 10-15mins she finally finds them on top of their printer just laying there not with customers orders not in their filing system just laying on top of one of their printers. Ok so this only took 11hours to conplete this order pretty much a complete waste of my time. The only reason im writing this is because i believe the original employee in the morning was just goofing around on her cellphone and didnt not see an order come in on her computer and she just pulled it up when I actually came into the store. The point of this story is HORRIBLE customer service. Not going back to this location and likey not shopping at Walgreens any longer.
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August 2022 by Rob O.
I have been to many Walgreens mainly on the East Coast and they were well run and well oiled machines. Unfortunately this store was dated looking, very disorganized and lacking staff and helpfulness. I had a prescription here and it was not the easiest thing to Get done here. The second time I simply asked them to transfer the prescription to a local CVS and they said that they had done it on two occasions. That was not the case because CVS had no record of it and then when I went back a third time I was able to get a pharmacy technician to actually do his job and get the transfer initiated finally. I made sure of staying there until I actually heard them make the call and get the transfer faxed over. Some Walgreens are very good in some Walgreens are bad this location is a two star definitely need some improving.
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August 2022 by Alan M.
A pain to pick up prescriptions either they are closed for lunch, long wait times for drive thru, I am disabled and have to go inside and wait to pick up medication
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June 2022 by David L.
This is the next day. My wife is in a lot more pain. She was discharged from the military because of a disability she sustained while deployed. She loss feeling in her left leg due to back issues. Now because of her recent accident, she's starting to lose feeling in her right leg. Soon she will limping with both legs. All she wanted from the pharmacy was a little bit of ease. Some relief from her pain. But instead that pharm "tech" as he insisted on correcting me. Like that matters when you disrespect my wife?! Is he, as staff of Walgreens, what you condone as a company? You let your employees disrespect our veterans when they are in pain? Does Walgreens take joy in adding insult to injury? Bc by not responding to this and correcting the matter, it says you do. Walgreens hates veterans.
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June 2022 by Anurag Singh
Worst Pharmacy in the SW. They have incompetent staff, who will try to up charge u on meds if u don't pay attention. They will call and say your meds are rdy for pick up, but then when u arrive at the store, they say it's not rdy. One time they "lost my meds" untill I created a scene, and then they magically "found them". Seriously incompetent staff. Better off to go across the street to CVS or even drive to Wal mart or Costco. Service is absolutely horrible.
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January 2022 by Mark C.
I've been coming here for a little over a year now and yes they are busy / very busy. There is a wide array of clientele here and they do a fine job handling the diverse customers. Today, Ashley went way out of her way to help me with 3 prescriptions that my insurance company had some issues filling given the new year!!! The insurance co only wanted to approve a 7 day supply and Ashley went on line and retrieved a coupon that approved my usual 30 day supply along with the other 2 prescriptions filled. She also, emailed my doctor to correct this for me going forward on my refills. Lastly, a gentleman that didn't speak English and was using his phone to translate to Ashley and from Ashley to him. I thought that this was the ultimate form of customer service!!! Ashley certainly enjoys her job and goes out of her way to help out all needing it. thanks Ashley!!! look forward to seeing you again, m
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January 2022 by Grace L.
I never leave reviews for anything lol & especially not a bad one. I waited in line today for about 30 minutes. My prescription was sent to the wrong location. Came back and waited in line for another 30 for them to tell me that my prescriptions savings card is expired. okay that's fine. I go back home again, go on the website on the back of the card & it sends it will send verification to my phone or email, I tried this several times with nothing happening. I then call to be told to hang up and call back again. I do so, I call back and I'm transferred to multiple departments & each are telling me a different reason for why this happened. I was told it automatically renews then I am told it doesn't. I'm told that the pharmacist should've given me the option to renew it or to enroll again (I wasn't). Then I'm told that I should've said something (which how am I supposed to say something when I don't understand why it's even expired) I never ever had this issue & I have had this card for over 2 years. This pharmacy needs to hire extra hands & needs to be more helpful to their customers. I understand it's the pandemic and its busy, I'm fully aware. But to completely disregard their customers is ridiculous. Thank God this isn't a medication that's life saving. It's been a process of 3 days just to get my medication. Going on day 4. Choose your pharmacy wisely people.
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December 2021 by MzjezZzebellz
Always friendly, and never any issues. Great.