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November 2023 by Dan Phung
this place is horrible. don't come here no matter how much it costs. i had an appointment at 8am. checked in at 7:49am. it took them 4 hours to install 2 front tires. they couldn't give me a receipt because their printer broke. wow i laughed ... what else could go wrong.
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November 2023 by Uriel
Customer service could be better. Wait time with no appointment takes forever. Prices are reasonable.
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October 2023 by Shaq Cruz
Great service even when there’s a massive line. Staff is really helpful and was accommodating when my Toyota had a bad flat tire. Incredibly busy every time I visit but the best customer service of the shops in town
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September 2023 by Kiara A.
if i could put negative stars i would. service is the worst ive ever been to. i waited for an hour and not one single person acknowledged me. i watched numerous employees walking around aimlessly and glancing directly at me but not making any attempt of acknowledgment EVEN FROM THE MANAGER. Jiffy lube is 5 minutes around the corner with faster wait times and cheaper prices. when i was finally approached i was quoted a 3 hour wait time... with two cars ahead of me. when i asked why it took so long for them to come speak to me (which the internal customer service employee told me was what they were expected to do) the employee had no answer for me. clearly the employees at this location have no sense of direction or productivity. the manager should be ashamed and really rethink her pathetic excuse of management. save your time and your money and find somewhere else.
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September 2023 by Bruno Ferreira
I arrived at this place at 9.30 am, and I left at 4 pm and they didn't change the tire and still charged me for the repair, and I have a guarantee. The service and the service sucks. Don't come to this place
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September 2023 by rigo suarez
Looked up online to check times, it says open 7am to 7pm. Got there at 5:10pm, I was told NO more oil changes. They need to post so people know
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September 2023 by Shaq
Great service even when there’s a massive line. Staff is really helpful and was accommodating when my Toyota had a bad flat tire. Incredibly busy every time I visit but the best customer service of the shops in town
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August 2023 by Herschiel M.
A bunch of lazy older gentlemen that doesn't really know what they're doing there. The man at the desk wasn't educated on products/services and would have to ask every customer that called to be put on hold. I called around 1pm asking if they could change a tire that had a nail in it and he informed me I would be able to come in but might have to leave my vehicle until close (7pm) to get it done. I asked if he could check if that particular tire was available so we wouldn't have to take a wasted trip. He asked to be put on hold, 15 minutes later never came back on. Tried calling again and was asked to be put on hold again. Ended up taking the trip over there at 3pm, for them to tell us they couldn't take us because of two scheduled appointments. Mind you they close at 7.
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August 2023 by Sean Cosgrove
They claim to be open until 7pm. Arrived at 5:40pm for an oil change. I was turned away because they “weren’t taking anymore customers”. They only had one other car out front to work on, so I’m not sure how they can turn away customers an hour and 20 minutes before they close. update your posted hours if this is how you operate.
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July 2023 by victoria r.
I always come to get my oil changed however, the last two or three times they have really declined in customer service. This time I have made up my mind that I am never coming back again. I much rather pay a little bit more for faster service. I checked in at 7:30 and didn't leave until after 1030. A 3 HOUR OIL CHANGE?!?!?!?They gave me a time quote of 1 1/2 hours, I checked at two hours to see the progress, they said I still had one car in front of me it should be another half hour. ridiculous
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July 2023 by Mimi S.
After dealing with the stress of our car battery dying and needing a tow, 1st thing this morning my husband encounters Mia who says “we can’t install your battery today because we’re short staffed” when he asked if we could schedule an appointment for later, she said “no, appointments are for tires only, try the Wal Mart on Fort Apache or a car center”. He left and found out how much extra it would be to have it towed further.About an hour later I went there (our car was near this location) and spoke with a very sweet older lady w long black hair, I wish I new her name, but she informed us we could definitely leave the car and they would get to it as time permits. And they did!!When we returned we encountered Debbie and Jabari the technician that installed the battery. They were all amazing and provided amazing customer service!!5 starts despite the one, she can’t ruin all the good of the others!Thank you all again!
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July 2023 by Sean Underwood Sr
They took very good care of my car. Quick service and great price. I would recommend them.
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June 2023 by David Levy
Just go to Valvoline instant oil change on blue diamond across from Silverton Casino. This Walmart car center is the worst after 5pm, they do shady stuff like leave phone off the hook so no one can call to see if can get an oil change. And they'll pretend to close early. A manager acknowledged this and that he will address it but I've seen this happen often at this location over the years so not holding my breath or having faith that this Walmart auto care center will ever want to do work between 5pm to 7pm.
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June 2023 by Elisa Tran
I went there at 11:30 am and there was maybe only 2 car in front of me. It took 2 1/2 hours to get an oil change. And to make things even better they left the oil cap off and all the oil leaked everywhere ??
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June 2023 by Mr Levy
Just go to Valvoline instant oil change on blue diamond across from Silverton Casino. This Walmart car center is the worst after 5pm, they do shady stuff like leave phone off the hook so no one can call to see if can get an oil change. And they'll pretend to close early. A manager acknowledged this and that he will address it but I've seen this happen often at this location over the years so not holding my breath or having faith that this Walmart auto care center will ever want to do work between 5pm to 7pm.