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August 2025 by Lacey
I had an appointment scheduled for this branch. I waited 30 min and no banker came up to me to ask me what I needed, I finally went up to a banker and asked if my appointment was still active since I had been waiting 30 min, he told me to go to the teller and see if they can assist me. The teller brings over the manager and the manager tells me that she doesn’t see my appointment and that I would need to make another appointment with a different branch. I showed her the call I had with the banker and she disregarded it. So not only did I waste about 45 min, but the manager was no help at all. So disappointed, I’ve been with Wells Fargo for over 12 years and they continue to disappoint.
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July 2025 by Anton
Great friendly service EVERYTIME !!! They have great energy and care for their customers. 100% my main branch
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December 2024 by Angelica Bobadilla
Worst location ever! Due to them not scanning my check properly in and getting a clear image. My funds are being held due to them making sure it’s not fraudulent even after they spoke to the bank that issued my cashier check. And confirm the check was good and all because it’s out there hands! They should have made sure since the beginning everything was good but didn’t. I filled a claim and I hope to hear from them by this week by far unprofessional and worst bank and will be closing my account with them once they realize my funds that I have right too!!
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August 2024 by Kevin Biegel
Pulled a bad $20 out of their ATM. Go inside and the 16 yr old kid tells me he can’t do anything. Not even a phone number to call. The manager hid behind her desk afraid to deal with the issue. Lowest customer service in the valley.
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October 2023 by E S
I won't return to this place unless the manager addresses this issue by taking action against these employees. Only then will I consider removing this review.
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September 2023 by Michael J.
I used to like this location, and it was my main branch until some other employees moved on and changed the whole atmosphere of the place. They forgot that we are their clients, and they are supposed to be nice and helpful, not thinking they are doing us a favor by providing service.Tristy and Juan (if those are their names) are terrible in customer service and have a bad attitude when we visit at the end of the day, even when there are still 15 minutes left before the bank closes. I asked a bank employee if he could help me, and he said yes, but when I got to the cashier, Juan told me there's no one available to assist me, contradicting what the banker had initially promised. Juan had to call the banker to confirm if he would indeed help me. Additionally, when I asked questions to Tristy, instead of answering them, they made it seem like my questions were dumb.I won't return to this place unless the manager addresses this issue by taking action against these employees. Only then will I'll be removing this review.
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August 2023 by Eric Schwartz
Went in to open an investment and checking accounts. There were two tellers and some guy sitting behind them...all of the offices out front were empty. I waited 10 minutes, no movement. Screw these people. I used to use this Bank in Los Angeles and it wa fine. Dont waste your time here... they are a retail bank who doesnt know what that means... by the way, you have to go to thier website to make and APPOINTMENT to give them money
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August 2023 by Safia D.
I went there today with my family , to get a notaries document , they told us to do walk in to talk to a banker , I asked if there a waiting time , he won't give me any details , he was like we don't know you have to wait maybe for 3 hours , and we saw bankers with empty places they had no clients , waiting for nothing , the people there are so rude , zero service and after that we went to Tropicana Wells Fargo location , I swear it was the same two bankers waiting for clients , not even 5 min we get everything done without an appointment. If you are looking for a good service and fast goo to 10090 W Tropicana Ave best location ever !!
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August 2023 by Cynthia H.
They don't open at 9am like stated. Debbie hates her job she refers the bank down the street
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June 2023 by Rachel S.
I would give a zero star review if I could. The people that work at this bank are so rude and act like they are doing a big favor for allowing you to bank at their location. I've been with Wells Fargo for 20 years and this location is by far the worst. The manager Julio is horrible and the teller Yeni is worse. Extremely passive aggressive and rude. I do help management wakes up and re-trains their staff! I am contacting the regional office to let them know in case they are interested in their customers experience.. and I hope they take action although my guess is neither will be there much longer.
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June 2023 by Hazel Delacruz
Staff are not helpfull telling customer to call customer support where in they can do it on their end.
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May 2023 by Dave H.
Got here at 11:30 on Saturday. They are closed. Website says open until 12. Super frustrating. Please update your hours. Now I'm stuck going to the gym with a large amount of cash.
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April 2023 by Δήμητρα Ρούγκλιου
Travelling from abroad and can' t close an appointment electronically! Not the first time I m not able to have services from that bank! Ready to close all the accounts of course!
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November 2022 by Alyana Dancel
Do not Go here. Regina one of the specialist was incompetent. I have 11 a.m appointment and was waiting in there form 10:20 a.m and at 11:19 a.m she told me I had to come back Monday. Worst lady!
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October 2022 by Angel R.
I don't often review businesses like banks. I like to stick to restaurants, but I feel after my visit today this warranted a review. I have banked with them for 10 years. I seldom need on site bank services. Most of my banking is done online. On this rare occasion I needed to make a wire transfer that I was having difficulty doing online. I came in to ask for help. However because the quantity was too low they refused to help me. They simply said use the app, after I told him I had difficulties they offered no solution. There seemed to be a sense of apathy with all the personnel I was dealing with. I will have to say that every time I do come in here it is like pulling teeth to get anything done in a timely manner. This has to be the largest group of lazy, apathetic people I've dealt with in a long time. An embarrassment to my neighborhood and unfortunately to my culture as well. After I'm done with my necessary transactions, I'm going to change my direct deposit to another account and close this one. In case you're wondering they won't care that I left.
