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September 2025 by Elijah Boston
Prepare to spend 20+ min for simple transactions due to lack of adequate staffing. Unfortunately this is a company wide issue.
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March 2025 by Jennie kim
The customer service is so sweet and helpful! I was there a few days ago with my daughter, they did everything until we got our problem solved. Bessie was so kind, Thank you! :)
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January 2025 by Hahaha
When you go in, you have to cover your nose. Can't the people who work there smell it? Please use air freshener to make it smell good. I've never seen a bank with such a dirty smell. I've visited it about five times, and this unpleasant smell is always hard. So I go now except for this closest place.
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October 2024 by IllWh0- Illwhoa
I went through the drive through at 3:30 and all the lights were red love how this place conveniently shuts down early by 30 mins!!!! Insane!!!!
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March 2024 by The Legend
Friendly, professional staff that serves you nicely with speed and accuracy.
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March 2024 by Rikki Gudeman
Brittany is amazing! She deserves a raise. She makes me feel safe & happy every time I’m there, finally someone knows what they’re doing when it comes to hiring bankers.
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February 2024 by Sepideh Sha
Hi! In Nov 5 I opened Cd in this location, I told the banker which she told me works 9 year with this bank I would like to my interest each month goes to my checking after 1 month I found , she did not do what I asked her I talk to manager and she apologized to me and she promised me she fix the problem. Guess what 2 months later I can not have access to my interest form my Cd !I don’t recommend this location because they have the worst customer service.
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January 2024 by Wilbur Mijangos (Mr. Stark)
Son opened an account. Easy process. Giselle B did an awesome job walking him through opening a checking and savings account.
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December 2023 by Yubo Gao
It seems useless to make an appointment here. I go at the time i make the appointment, but I have to wait because someone called before me.
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October 2023 by Dean4Three
I went to this location because I was unable to open my membership online I stood around because I didn’t know where to go so I opted to wait in the teller line so I could get some direction to which the teller asked me to wait in the lobby. A banker after 5 minutes came to see what I needed and I explained I wanted to see the status or if I could open my account to which the employee explained to me that I would need to come back another day and schedule an appointment stating that accounts are not reviewed after a certain time! The employee did not pull up any of my information and instead opted to disregard anything I said seemingly not wanting to do her job! I felt absolutely disrepesected and discarded for simply searching for an answer to open a checking account. Unacceptable customer service
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October 2023 by Debra Wilson
We had an issue with our account and the supervisor, Krissy went out of her way to help.....She saved us, thank you again...
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October 2023 by Elias G.
Slower thank molasses, zero urgency or care from staff.. just one more person they have to deal with.. people standing around watching people work..
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September 2023 by Sara Romero
excellent
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August 2023 by Teresa Higareda
The treatment in this bank is very bad... I arrived and sat down to wait for my turn, a bank approached me and told me that I had an appointment and I said no... I told him you can help me and he told me if you take a photo with your cell phone this page and we will send you a text when it is your turn, more than an hour has passed and another banker approaches and I wonder if they have attended me yet I told him I am not waiting for them to talk to me he told me let me see if my client comes and I wonder what you are doing and I tell him to open an account and he tells me business and I said not personal and he tells me now I'll be back after 10 min and he told me that they didn't treat me and I got angry and I told him why they didn't tell me since I registered and he He tells me I had another client, that's why I came to see but he's looking for another branch and I told him that this is closer to my house but with that service no longer thank you very much and he didn't even apologize
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August 2023 by Deb C.
39 years w Wells and they have always treated me very well except once at the Rancho Santa Fe office in California. I'll never forget how rude they were. I'm sure it was because I wasn't a resident of the town. I've used several of Wells services and never pushy. Yes they are crowded but what bank isn't!
