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September 2022 by No S.
This store is terrible! Store is dirty! Mensroom is disgusting. There was a waiting line in self checkout with no cashiers at registers. 3 employees standing in self checkout chatting and not working. The manager on duty is a lazy slob!
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September 2022 by Daniel Q.
My 5 stars is for the bakery department. It was easy to order a cake for my son's birthday. It was also delicious. We ended up buying two cakes for his birthday. One was for his birthday party with his friends & the 2nd was for his actual birthday we celebrated at home as a family. The bakery department helped answer all our questions and was very helpful and polite. I do shop here for some groceries also. The store is usually always clean and the produce are usually fresh and I've never had any issues. They do have restrooms inside the store and lots of parking out front. The staff is friendly and helpful also. I recommend Vons for your pastries, cakes, and groceries and whatever else you'll need that they have lol.
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August 2022 by JD T.
You have two to three people standing at self check out, open a register. Walked out after shopping. Most people do not want to scan there own products. Will post and pass on the this is a self check out location
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July 2022 by Jan D.
INFLATED Prices, never enough people to help check out. D0 NOT SHOP THERE. Shop at WALMART Or Trader Joe's. They care.
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July 2022 by Elizabeth R.
Very clean store. Items always in stock. Friendly customer service. Thankfully there's never a line @ checkout.
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May 2022 by David E.
The absolute rudest employees we've even experienced! Self check-out staff is mean as a rattlesnake and no help whatsoever! The lady with brown hair and tattoos especially mean. Also Martha at the Starbucks Counter is mean! Couldn't believe the way we were treated at this place! Repulsed by this!! Will NEVER shop here again and encourage others not to do so. Thanks for nothing!
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April 2022 by Becca M.
Wow. If you want to go through the self checkout and have some Middle aged woman with fake brown hair accuse you of stealing followed by Telling you how to scan an item instead of looking for it on the search items list this is the place. Didn't get her name but she knew she was being rude - this was at 8:25 pm on 04/30/22. Should inform the manager to treat customers kindly. Not returning
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April 2022 by Abraham A.
I give vons the same review as smiths across the street. It's clean, they have Starbucks, a good bakery. The only thing is service is a hit or miss. The employees either make you feel like you belong and want you to come back or they just don't really care cause it's just a job. Either way, for the purpose of getting groceries, it works. Hopefully they get everyone on board to be nice and helpful. Usually it's the younger generation that do the carts and bag the groceries that give better service.
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April 2022 by Barb H.
The plastic bags are the worst ever.Two of them split. Now there is glass all over the driveway.
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March 2022 by Comedy P.
The store was clean and orderly. The produce area looked well stocked, but the avocados and oranges placed in the display case closest to the entry were severely ripe. The floral section looked as if most of the inventory would not last more than a day if purchased. The employees in that area continued their conversation and never asked if I needed help and I felt like I would be imposing if I asked for any. I've NEVER met a happy Deli employee that was enthused about helping a customer.......,and I still haven't. The Deli was clean and in order. I helped myself to the hot wing case to build myself a sample box of everything that wasn't dried out or still had an abundance of feathers still on it. Beautiful day. A Friday at 11:00am. I thought I'd sit in the eating area outside to sample my wings before they dried out. Every table was disgustingly filthy. And then two people came out in the area to smoke. So much for fresh air, and a quick lunch. Maybe next time.
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January 2022 by Veronica E.
This is my neighborhood grocer, I shop here at least twice a week and I choose to go to Vons instead of the grocery store that's obviously across the street because of their amazing customer service. The store is always clean and is freshly stocked, other than the coffee creamer that I love and apparently everyone else! But yesterday while I was shopping I made a comment to my daughter that our cart was broken and it was frustrating, I was struggling to push it through the isles. Just a few minutes later an employee by the name of Anthony came rushing to our aid with a new cart and said that he overheard what I had said to my daughter. This is by far above and beyond service that should not go unnoticed. If you manage the store, Anthony deserves a pat on the back. I'm sure I'm not the only one that has complimented him but it meant a lot to me. Thank you AnthonyFor caring about your customers needs and being a gentleman in a world where there are far too few.
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December 2021 by Julisa O.
I've had may fair share of paying it forward but I don't think I've ever been in a situation where I found myself without enough money to pay for my groceries until tonight. I was $3 short of my budget. I want to give so much appreciation for Ira H, the cashier who said "don't worry about it" and proceeded to pay my balance with Apple Pay. Ira, thank you. You didn't know that I find myself in rough times, like many others. You didn't know that $3 was for my sons favorite snack. Yet, you were so kind enough to take care of it for me. You have no idea how thankful I am for your kind gesture. And I truly hope you get to see this and I'm wishing you many blessings and a Merry Christmas!
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November 2021 by Mark C.
We have been shopping at Safeway markets from MD to CA and now in LV. Always consistent quality at reasonable prices. This particular location is easy in / easy out. Parking lot is large and can handle all volumes Customer service is outstanding!!! Not one bad experience here at the Durango Vons. Normal Store layout which I like. No frills. Good produce. Bakery and meat counter could use some help - more variety and more volume. Keep up the great work Vons Durango.
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November 2021 by Susan S.
I understand this place deals with a lot of theft. I've seen people run out of the store with liquor more than once. But I'm an honest person and it just didn't sit well with me when an employee approached me and asked about what he had seen days before. I have a poor memory and I don't know what I do hours ago much less days but I know I'm honest to a fault and I'm no thief. I even found a newly purchased gift card in shopping cart once which I turned in to an employee. On this occasion, the employee said he saw me checking out at the self check out and that I had multiple packages of ground turkey and that he didn't see me pay for them. I tried to remember what he referred to but my memory prevented me from giving a detailed account. I don't know why they just don't watch security video rather than question customers days after the fact. I was so upset that I went home and found the receipt for that day and brought it to the store as proof of my purchase. It had multiple packages of ground turkey breast. Later I recalled that I had accidentally grabbed the wrong ground turkey (needed turkey breast not regular) and that I had returned it to the back of the store when I discovered the mistake during self check out. I don't like being accused of things that I know I'd never do. It has caused me to want to avoid this store.
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July 2021 by Marie M.
We had a very pleasant thanksgiving experience. We were taken care of by a literal angel, Marshan, at the deli counter. Thank you, Marshan, for the great service, wonderful conversation, and the laughs. We enjoyed meeting you. - M&M