February 2019 by Tasha Cole
Attempted to pick up money from Western Union in the customer service department , I was unable to retrieve it . I was told by Terry that I needed my social security card to pick up the money , that was a humongous lie . I have picked up money from Western Union on numerous occasions, this was the first time that I was told that was necessary. I had the senders name , state , country , the exact amount , and a Nevada DMV issued State Identification , plus additional id. Terry was rude , unprofessional, a bold faced liar , additionally I believe it was racially motivated. I asked to speak to the store manager she stated they were “busy & unavailable.†The entire experience was insulting. I would not recommend any person utilize their services at this location, Terry might be there and have some excuse for why she refuses to perform her job requirements.