-
March 2023 by David Velasquez
This bank is very bad! Does not take care of their customer's dispute! Have almost $3k unauthorized transactions and up to now have no word or letter from them. Called them the status but kept saying its still in the process for about 2 weeks now. Promised provisional credit was not given either... You guys are in trouble! We'll see if you will last this year! You will be close and shut down pretty soon because of these massive inflation going on! Just pray that you will be part of that bail out that the tresury was talking about from the meeting!! Terrible ?
-
December 2022 by purple charka
Westar credit Union has been my bank for 17 years I have no complaints they're awesome sauce
-
December 2022 by M D
I only give it that because when pay day hits on a holiday they haven't set up there system to automatically put those monies into people's accounts. Many people live paycheck to paycheck like me and when that money doesn't hit because no one is there to "flip the switch" to get pay placed into customers accounts, it leaves you in a bind. I don't know why they can't set the system up to do it automatically or rotate who's turn it is to go in for however long it takes (30 minutes) and "flip the switch".Nevada Day, Veterans Day and Thanksgiving; this is the 3rd payday in a row that my check hasn't been available when it would be. And seemingly they've they given themselves Black Friday off too. Bank of America is open, so is Wells Fargo. Why isn't Weststar? Hopefully they haven't given themselves off through Monday and will show up to get people paid Saturday.It's time to open a primary account with a more technologically advanced bank and make this the backup account, if I use it at all. Been a member for a long time but I have never had a bank that didn't put your money in your account when employees are off for a holiday. It just doesn't make sense.
-
June 2022 by Manny Wallace
As a good long time customer, they sold me into a terrible cash out refinance product last year which I was allowed to believe was on a fixed rate. Bait and switch. I will leave this institution as soon as possible.
-
May 2022 by Bonnie K.
Stay away! Especially if you're a POC. There's an employee who goes by the name THERESA AUNE CATHCART that is the complete definition of a karen. We were treated with such disrespect. She was being absolutely horrendous and a B****. Weststar has lost us as costumers due to her treatment of us. She has a white inferior complex.
-
January 2022 by Taquana Edwards
I absolutely love Weststar credit union. Jasmine made me feel valued as a customer. She answered my phone calls, questions and was timely. Thank you Jasmine for being the best of Weststar.
-
December 2021 by Bob Ramos
This place has always taken care of me. Employees are awesome. Thank you Theresa!
-
September 2021 by Fernando G.Quezada
To Weststar Credit Union.. I have been a member of the weststar credit union for over 17 years and have always been treated very well. But since I met Theresa Castcart, she has always been very kind and has helped me on many occasions in the purchase of my vehicles or when it comes to mortgage loans. In any questions I have about the bank. We are very grateful to her especially for making us the procedures that are not so complicated, thanks Theresa Castcart for everything and to your team.
-
September 2021 by Leslie Fender
Very friendly and answered all my questions. Made it a breeze to open a new account!
-
August 2021 by Richard acosta
The representative where very nice and helpful good experience
-
April 2021 by Pr3ttyface_klee 10
I absolutely love Weststar credit union. Jasmine made me feel valued as a customer. She answered my phone calls, questions and was timely. Thank you Jasmine for being the best of Weststar.
-
April 2021 by Misline Celestin
According to my experience...I don't recommend weststar credit union for any one.Bad news bank.
-
January 2021 by Kelly Guzzetta
John was great in getting our new account opened and refinancing my car.
-
January 2021 by Zully Rodriguez
Great service, Jasmine was super helpful and was able to answer al my questions.
-
October 2020 by Kenosha Wright
My experience at WestStar was amazing . My agent was very attentive to me and my Fiancé’s needs . She was very informative and professional.