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December 2023 by Marilyn Delmundo
Our family bank with Weststar for many years, we chose this bank for a lot of good reasons. Can never complain about customer service and friendliness of staff always there to help us. Keep it up!
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November 2023 by Mary Samuels
I have been with Westar Credit UnionFor more than 10 years, because the Staff and the Service there is the BEST. They really believe in supporting their Members.MCS
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October 2023 by Gilbert C.
This bank is the worst. They can't send through drive thru a large sum, so they tell you to go in, and it's pretty much the same thing you don't see the teller and they send it through the machine the same way the drive through is. This is A f****** a piece of S*** bank!! Do not bank there!!!
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August 2023 by Kristine N.
This year I refinanced my car and it was the smoothest process ever. It took a few hours and it pain less. The person helping me at the other location was professional and answered all my questions When I go every month to pay my car all the staff are so so kind. I definitely recommend financing your car through west star!
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June 2023 by Myra Krumick
Have been with WestStar Credit Union for many years. I have never had any problems with my accounts. People are always very pleasant and polite. Enjoy doing business with them!!!
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June 2023 by Nancy Darson
I went up there to finish my application and the rude clerk pulled me to the back was giving me dirty looks and THEY DONT OFFER SECOND CHANCE BANKING THEY DO A HARD CREDIT INQUIRY JUST TO DENY YOU AND TELL U THAT THEY USE CHEX system and I’ll be reporting the company for FAKE ADVERTISING
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April 2023 by Jenny L.
Came here to refinance my car loan since I was paying way too much monthly. Couldn't have done it without Luenna! She was friendly and personable. Also very knowledgeable with 20+ years experience in banking. She answered all my questions and guided me every step of the way. I feel a complete weight lifted off my shoulders. I now pay $100 less per month and that adds up! Glad I put my trust in Luenna. Will be coming back to her and the rest of the WestStar team for all my future banking needs.
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February 2023 by Phil Soo Kim
I was searching for an auto loan credit union to buy-out my lease and went to WestStar Credit Union located on Sunset Rd. When I entered, I was greeted by the their Financial Services Representative, Ms. Luenna Smitley. She was very nice and informative in the process of the application. After going to multiple credit unions that day, I selected WestStar as they had the lowest interest rate.Ms. Smitley and I communicated via e-mail, sending all the required documents to start my application. I had approximately a week to complete this process, as my dealership requested the total amount of the residual check to be delivered on a specific set date reflected on the initial contract. I advised Ms. Smitley my situation and she was reassuring in the fact the application would usually take 1- 3 business days.My first roadblock occurred with Ms. Smitley after submitting all the requested documents. She stated she needed the actual vehicle registration form (which I lost in the beginning of the year). I purchased via DMV portal a copy, which included the Nevada seal and receipt (proof of payment), of my registration for $5.00. She stated she was not able to accept, as it was the decisions of the underwriters and that there was nothing she would be able to do. The next day I went to a DMV kiosk machine and purchased a copy for $9.00. For whatever reason, she accept this form, but not the initial printout from the DMV portal. This is where everything became difficult and confusing on my end.Once everything was submitted, I requested for the breakdown of the monthly payments for the selected term, interest rate and down-payment. When Ms. Smitley informed all the information and my estimated monthly payment, I noticed it was different from the initial one she provided when I first met her. When I asked for the change, she stated it was due to the interest rate rising the last couple days. I was very confused, but eventually found out it was because she canceled my application when I wasn't able to provide the original vehicle registration form she requested. In our e-mail communication (which I currently have a record), I asked her to place my application on pause while I would figure out a way to provide my vehicle registration. Ms. Smitley politely apologized, but due my situation being time sensitive, I wanted to proceed with the application.Things became even more confusing and stressful when I asked her if I would be able to provide her $5,000 in down-payment, what my new estimate monthly interest would be. Ms. Smitley stated my monthly price would not change as I am agreeing upon a fixed term and interest rate (she did say I could refinance later). I advised her, due to my down-payment, my total payment would change, along with a new monthly payment. After going back and forth with Ms. Smitley (she even trying to give me a scenario of purchasing a new home) she agreed on what I was attempting to explain from the beginning. At this point, I was very frustrated, stressed, and concerned about her ability in completing my requested application correctly. I felt that I couldn't rely and lost my trust in her in this difficult situation. The last thing which occurred that made me make up my mind was before departing the place, she asked how much I was making hourly while having the copy and reviewing my paystubs. I was completely dumbfounded and just pointed (it clearly states on the paystub) to where it was located on the paystub and walked away. I knew I had to find another credit union immediately.I ended up going to Clark County Credit Union and their representatives completed the whole application process in 1-day. The next day, everything was approved and they even had the check mailed out to my dealership. The entire process and final transaction was finalized within 3 business days.I am not the type of person to vent my frustration with a unsatisfying experience by writing a review, but I had to so I can inform others to not go through the same experience as I had. I would give 0 stars if possible.
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January 2023 by Phil Soo K.
I was searching for an auto loan credit union to buy out my lease and went to WestStar Credit Union located on Sunset Rd. When I entered, I was greeted by their Financial Services Representative, Ms. Luenna Smitley. She was very nice and informative in the process of application. After going to multiple credit unions that day, I selected WestStar as they had the lowest interest rate. Ms. Smitley and I communicated via e-mail, sending all the required documents to start my application. I had approximately a week to complete this process, as my dealership requested the total amount of the residual check to be delivered on a specific set date reflected on the initial contract. I advised Ms. Smitley of my situation and she was reassuring in the fact the application would usually take 1- 3 business days. My first roadblock occurred with Ms. Smitley after submitting all the requested documents. She stated she needed the actual vehicle registration form (which I lost at the beginning of the year). I purchased via DMV portal a copy, which included the Nevada seal and receipt (proof of payment), of my registration for $5.00. She stated she was not able to accept, as it was the decision of the underwriters and that there was nothing she would be able to do. The next day I went to a DMV kiosk machine and purchased a copy for $9.00. For whatever reason, she accepts this form, but not the initial printout from the DMV portal. This is where everything became difficult and confusing on my end. Once everything was submitted, I requested for the breakdown of the monthly payments for the selected term, interest rate, and down-payment. When Ms. Smitley informed all the information and my estimated monthly payment, I noticed it was different from the initial one she provided when I first met her. When I asked for the change, she stated it was due to the interest rate rising the last couple of days. I was very confused, but eventually found out it was because she canceled my application when I wasn't able to provide the original vehicle registration form she requested. In our e-mail communication (which I currently have a record of), I asked her to place my application on pause while I would figure out a way to provide my vehicle registration. Ms. Smitley politely apologized, but due to my situation being time sensitive, I wanted to proceed with the application.Things became even more confusing and stressful when I asked her if I would be able to provide her $5,000 in down payment, and what my new estimated monthly interest would be. Ms. Smitley stated my monthly price would not change as I am agreeing upon a fixed term and interest rate (she did say I could refinance later). I advised her, due to my down payment, my total payment would change, along with a new monthly payment. After going back and forth with Ms. Smitley (she even tried to give me a scenario of purchasing a new home) she agreed with what I was attempting to explain from the beginning. At this point, I was very frustrated, stressed, and concerned about her ability in completing my requested application correctly. I felt that I couldn't rely upon and lost my trust in her in this difficult situation. The last thing which occurred that made me make up my mind was before departing the place, she asked how much I was making hourly while having the copy and reviewing my paystubs. I was completely dumbfounded and just pointed (it clearly states on the paystub) to where it was located on the paystub and walked away. I knew I had to find another credit union immediately. I ended up going to Clark County Credit Union and their representatives completed the whole application process in 1-day. The next day, everything was approved and they even had the check mailed out to my dealership. The entire process and final transaction were finalized within 3 business days. I am not the type of person to vent my frustration with an unsatisfying experience by writing a review, but I had to so I can inform others to not go through the same experience as I had. I would give 0 stars if poss
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October 2022 by Brian S
On Wednesday, October, 26th, 2022 at 9am I returned a call to Weststar due to the Department Collections claiming my payment to my wife's vehicle was late as of October, 14th. I spoke to a girl from the Department, lets call her Mrs. ****** at first seemed polite then became ignorant, rude, and legit refused to listen to what I was telling her on the phone about the account in question. When I called her out on her unprofessionalism and wanted to speak to her ************* she changed her tune alittle bit. I even left a message for Mr. * and guess what no call back. I spoke to Ms. * about the situation and she was even confused as me and my wife came in to fix this issue months prior and changed the due date to the 27th of every month, so no issues would arise. Well needless to say Ms. * was suppose to call me back that did not happen. Left a message for Mr. * never returned my call either, so I called Mr. * back and he answers and I explain everything to him and he sounded like he could careless about how his employee was very condescending, rude, unprofessional in demeanor, and legit told me make sure I had the payment amount in the bank as if I was some 17 year old kid! Ms. * repeated herself over 7 times and after telling both Mr. * and Ms. * about the issues all they could do was say \
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September 2022 by Kena H
FIX YOUR ATMs !!! Nice staff and conveniently located however the ATM is always broken, always! I've tried using the ATM probably 6 or 7 times in the last 6 months and it won't allow me to deposit my cash. Yesterday it returned my money by spitting it back out and some bills falling on the ground. Feeling ready pull my money out and go elsewhere.
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July 2022 by Sean
Awful Bank to do any kind of business with, hardly polite & communication on their end is just god awful . Would NOT recommend doing any kind of business with unless you like STRESS!!!
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April 2022 by Sheepdog motovlog
App keeps crashing and their customer service has gone down the drain over the last couple years
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April 2022 by Marvin Vaughn
My experience with WestStar CU was very pleasant. Took only a short time to join. I was very pleased with the reception. Although I'm a new customer I would recommend there services.
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March 2022 by Cheryl M.
I have been with this credit union the entire time I have been in Vegas, and have always had great help there. Recently a young lady named Star, (and she is a star in my opinion) made my life so much easier than I could ever imagine! I was paying off my house and the paperwork I had received from the bank holding the mortgage sent me 2 pages of what to do, and what would not be accepted, to achieve this goal. I put this challenge off for days, and finally dragged myself into the Westar lobby, Star who was at the lobby desk took my ID and the paperwork I had with me, and with in 10 minutes she had completed all the necessary items, and I walked out of the bank free and clear, mortgage paid off in full!!!!! She was smart and pleasant and I will always be grateful to her for making that day a piece of cake!!!
