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April 2024 by Y G
It’s was 8 o clock and they close at 9:15pm but didn’t want to take my order because they said they had put things away because they were getting ready to close awful service
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February 2024 by Jasmine Ricks
It says they open at 7am everyday when truly they don’t open until 10.
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January 2024 by Spencer McKee
As a pretzel fanatic, it pains me to share this saddening experience. I was disheartened to encounter the least accommodating associate at this Wetzel’s location. I had been craving some cinnamon and sugar pretzel bites all day and I finally caved in this evening. I went in at 8:00 pm excited to finally satisfy my craving. I told the associate that I wanted an order of cinnamon and sugar pretzel bites. She informed me that she had just emptied the cinnamon and sugar mixture into the trash which meant that she would not be able to fulfill my order. She offered me the alternative of salted pretzel bites. I asked her if she could simply prepare more cinnamon/sugar so that I, as the customer could have my desired order. Mind you, this location does not close until 9:15pm. The fact that she decided to start cleaning and throw out the cinnamon/sugar over an hour before closing time seems unreasonable to me. Again she refused my request and offered the consolation of salted pretzel bites. I then said that I didn’t want to order anything anymore and she replied with a very passive aggressive expression in her face and said to have a good night. I do not write reviews but this interaction caught me so off guard and I just hope that someone in management reads this review and ensures better customer service at this location.
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September 2023 by Alisha
Literally the new girl that just got hired there is so rude and has an attitude when speaking to customers but has a smile on her face doing it. She made buying food unpleasant.
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August 2023 by Monique W.
This Wetzel's Pretzels is located inside the Walmart at 215/Decatur exit. There is spacious amount of parking available. Inside the Walmart, you'll find the Wetzel Pretzels near the entrance at the home goods section. My family and I had decided to pick up some pretzels after grocery shopping. The line wasn't too bad, approximately 2 other people ahead of us. The Wetzel Pretzels was stocked with Pretzel bites, pepperoni pretzel, regular pretzel, hot dog pretzel and so much more! It smelled delicious! It was so cool to watch the team members at Wetzel Pretzels making the dough and cooking the pretzels. We ended up picking up the following [2] Regular Pretzels [1] Pepperoni Pretzels [1] Cheddar Sauce [1] Regular Pretzel bites The order was approximately $20.00 and we waited less than 5 minutes for the entire order! The dough was fresh and it wasn't burnt. It was soft and pulled apart so easily! The regular pretzel wasn't overly salty as well and it mixed well with the cheddar sauce! I'll stop by this location again if I'm craving a pretzel with cheese sauce!
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July 2023 by Meghan Johnson
Aaliyah is the nicest employee I ever met! Her hair was super cute, and she made the pretzels with love!
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July 2023 by Lisa Robinson
Great attentive service plus the food tasted fantastic.
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January 2023 by Chanté B.
Customer service was not great the cashier wasn't very nice. They were fully stalked with pretzels the cashier didn't ask if we wanted any dips was just rude about taking our order. As for the kitchen it was decently cleaned and two people working. Located in Walmart almost in the corner a little hard to see if you just walk in. Full of light and easy to order from their menu.
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January 2023 by rosa
3 is being generous. We just went and there was a women who gave me a nasty look when I ordered. They were put of the cheese mini corn dogs and it took 10 minutes for them to get my order!
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October 2022 by John Riccio
Never went there!!!!
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September 2022 by Andrea Atwood
Yummy, inside Wal-Mart. I ask for extra salt on my pretzel bites and they usually don't even give me enough of what should be on regular pretzels. Employees are kinda slow and act like they don't want to be there.
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August 2022 by dyas117
Great pretzels and dogs. The soda didn't taste off and the kids love it.
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August 2022 by Angelina Lugo
My kids favorite pretzels. I love their lemonade and their small bite pretzels.
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July 2022 by Hannah S.
Awful experience and location. Ordered the cinna-bites with caramel sauce, the almond bites, pizza bites, and hot dog bites. They didn't even give the pizza bites at all or the caramel sauce. Everything else was completely burnt and even over burnt. The cinnamon bites and almond bites had no flavoring on them. Super disappointed with the whole experience and would never go back.
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July 2022 by Ronald C.
Pizza pretzels were good but I was confused when I ordered the #1 I thought it was a combo but I was just charged full price for the bites, sauce and large drink for more than $14. So not worth it.
