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March 2024 by Ann F.
we are traveling from Texas to play golf in Nevada and Utah. Friday, a new tire needed to be purchased on my 2023 Infiniti. We stopped in to this Big O to purchase a new tire at 4:00. We were told they had closed out all the tickets and couldn't sell us a tire. After my pleading with the young Hispanic man, he said he had one CHEAP tire but couldn't guarantee it. What the hell has happened to customer service because there is NONE at this store. Save your money and buy elsewhere. I hope the manager of this store sees this.
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February 2024 by Jim Key
The price was great but the mechanic need way more training.the center caps on my 4 wheel drive were on the wrong wheels. So they had to start over. My floor boards are a greezy mess
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February 2024 by Cliff Wilson
Reasonable and very helpful.
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February 2024 by michael hasfjord
Went in for oil change and tire rotation took them longer than they said which is okay but once we left notice that they did not check the air pressure in any of the tires and it's a tire shop seems a little dumb to me. Trying to side talk me with some b.s about you have to drive for so long over 25 miles an hour for the tire monitor pressure system to reset like I don't put air in my tires all the time and know how the system works on my multiple vehicle's, don't like being side talked by somebody who's young enough to be my kid talking to me or my wife like we're stupid... after driving home pressure was still low... imagine that.Will not be returning for services at this location
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February 2024 by Heather Angell
This place is great! Has really helped me out. Tony gives fantastic customer service! They were super busy with a huge line. He took his time with everyone and was beyond polite and kind. Thank you so much Tony!
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February 2024 by Tami Kopy
I had 4 tires switched over, 4 old tires off rims and 4 new tires put on I provided the tires and no balancing needed, I was surprised to find the bill for that was 220.00, guess next time I’ll ask the price before hand, wasn’t expecting it to cost that much
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January 2024 by Happy H.
They were king enough to fit me in even though I did not have an appointment. I'm the way to California, tires were out of balance. They had my tires balanced very quickly and service techs were all helpful! Highly recommend!
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December 2023 by Dallas Teerlink
Very friendly and helpful. They almost always remember your name.Just like that one please?Uhhmm?Oh! "Cheers"! LOL!
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December 2023 by Lynnn01
I am so impressed with their customer service! I went in right before closing hoping they would help patch my tire that had a screw in it and they without hesitation helped me out and treated me with respect. I will definitely be going back!
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November 2023 by Kristipher Tolman
I was traveling and my vehicle needed some attention. I didn’t get names, unfortunately, but they were all VERY helpful, fit me in and got me on my way. I truly felt that they wanted to help me and the other people that I saw come in.
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October 2023 by Jane Lambert
This Big O franchise is guilty of Misleading Sales Practices along with entitled and rude behavior by technicians.When considering a tire store, please think twice for patronizing Big O in Mesquite. We placed our tire order and made our appointment with them on line. The tires were not available at the store on the promised date and time. We waited two days for a simple tire installation. We were subsequently charged an extra $99 for a tire protection package, that we did not authorize. An alignment was also performed without authorization. The manager merely smiled insincerely, and said that we should have read the fine print. He also blamed all the issues on the fact that they are merely a franchise and not a corporate store, so any guarantees or promises put out by Big O do not necessarily apply to them.Our final invoice was for over $700 for two tires. It was a shame that the management did not have the courtesy to treat us decently as customers. He was very rude and dismissive. So if you value customer service, please do not patronize Big O Tires in Mesquite, Nevada.
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October 2023 by shannon syth
John from Big O tires is my hero today. We are traveling from Idaho to Phoenix AZ area. Stopped in Mesquite. Something was terribly wrong with our truck. It would hardly turn. John got me right in. He test drove it and said the truck was stuck in 4 wheel drive. He reset it and sent us on our way "No Charge". He is honest and personable. A huge asset to Big O. Thank you John
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October 2023 by Preston Stoll
Had a flat tire 30 minutes outside of mesquite on the way to a wedding. Had it towed while they only had an hour left of being open and two cars in front of me. They got me out on time and saved our weekend! Thanks Tony!
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September 2023 by Ken Tiede
Bought new tires for my truck and had a quote from the day before. When I got ready to pay they wasn't going to honor the quote. After some conversation I told them to just take the new tires off. They reluctantly honored the quote. I got ready to leave and the tech had left the windows down while it was raining which got the inside wet. I don't know if I will use these guys again.
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September 2023 by Jenna H
We came out of our hotel to a flat tire this morning and were supposed to be on our way driving back to Canada.. we decided to bring our truck to Big O Tires. We were served immediately and to our surprise we had our tire fixed for free. Thank you so much for your excellent customer service and getting us back on the road quickly!