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April 2024 by amy cronin
Walked in on time for scheduled p/u order. Order not even started. One rep helping a customer and the manager standing there at food prep. I was approached by Julitsa at the register while asking for my pu order and she asked the manager if the order was ready, he replied that it was being worked on. He then walked away - Julitsa walked over and started to prepare our order since it hadn't been started at all. Once the other rep was done with customer she walked away instead of helping Julitsa complete our order that was now 11 mins past the pu time. The manager was in the back talking to the dishwasher instead of helping to take care of me the customer standing there waiting for what is now a LATE order and no one else came to assist.That being said the Service was terrible. I rated it a 1 star because of that. Julitsa was a 5 STAR employee and took care of my order in full as quickly as she could. The food she prepared was awesome and she was awesome! Julitsa provided EXCELLENT customer service all on her own.Having a background in food service it has always been practice to take care of your customers as quickly and efficiently as possible. Late order (not even started at pu time) aside at best the manager and rep that finished with a customer should have seen what was needed to finish the order and get me out of there but that never happened. Terrible service and training needed.Julitsa again - AWESOME! GREAT SERVICE! 5 STARS
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March 2024 by Brett Carter
We only received four out of five of our salads. Also, they were out of pork and didn’t leave pico off the salads as requested.
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March 2024 by DeeAnna Galbraith
First visit. Helpful servers, and we had the burrito with sweet pork. Delicious. We will be returning.Kid-friendliness: Full of kids who had been in a baseball game. They were having a good time.
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March 2024 by Lucky B
Very nice employees. Thank
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March 2024 by Rhiannon Lind
Friendliest staff in town!Parking: Accessible and convenient
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March 2024 by Kathy Webb
this place is 350 miles from my house but we go there when in the area. I like it better than the Cafe Rio by me.Parking: parked right next to the door.
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February 2024 by Bennett Dexter
Retrain your employees.
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February 2024 by Jeremy Salmon
Ran out of pork and black beans. Staff couldn’t figure out how to let people order other proteins and expected everyone to wait 2 hours for pork to arrive. Garbages overflowing in the store.
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February 2024 by Julie Nielsen
Love Cafe Rio, but I was so disappointed with this location. I had to wait 30 min for my online order. When I walked in, they let me know that there was 1 order in front of me. While waiting for my order, there had to be 15-20 groups that walked in and got their orders before me. I watched many employees standing around waiting to assist those who walked in. My queso was to spicy to even eat.
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February 2024 by D W
The Gaithersburg store is always clean, and the employees are professional with a smile on their faces all the time. The food is great as well.Parking: For a busy shopping center parking is reasonableKid-friendliness: I see kids enjoying the meals
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February 2024 by julie Fornengo
HappyVegetarian options: I'm diabetic and love all itemsDietary restrictions: Fresh veggies....tortillas wer great...Fresca is so yummy.....I like it all
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February 2024 by Brock Smith
Chipotle without the chain
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February 2024 by Rebecca Peters
So glad Donna is
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February 2024 by Travis Clark
Service was excellent ant the staff is happy and polite. However food seemed to be cooked
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February 2024 by Diana Linette
I love café río in general but this location and the staff made it 10 times better! Amazing dedication and customer services! We’ll definitely stop by again just for the staff!
