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February 2024 by Robert Higbee
Used to like them now they are way to expensive thinking seriously about cancelling after the two year contract is up!!!
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February 2024 by Ray Winkler
Wow! watching the NBC NFL Game and the screen goes to "loading video..." this is not an uncommon occurrence for TDS. Other channels are fine, but the game is not on, not working! This is just un excusable.
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February 2024 by Jen Estrada
I had been trying to get service at my home from them for 2yrs now....They are too lazy to come out and get the job done that they have been making excuses every step of the way and now seem to have completely forgot about it. Sorry excuse for an internet company.
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February 2024 by Fredrick Millstead
Network reliability sucks, daily outage in early evenings. Service for local channels has been down multiple times in the past 2 weeks.
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January 2024 by Patricia Kuhn
I am Mesquite NV for the winter, found your company and signed up for service. To have it installed I had to pay for the first month bill, after being disconnected 4 time trying to pay my first month bill on my visa account , my 5th call finally worked and the installer came and was very good. He told me that the computer was having a problem the day before. (not sure it that why my call kept being disconnected) After my bill came I decided to take it to your TDS office which was open and gave it to your employee. (This after my bad experience with phone) This was November 23 for 2 more months of service.Now I received a bill dated December 17, with out my payment on it. Called my bank and it had not cleared. Called to see how it would get lost since I handed to an employee. The customer service representative couldn't help me. I have a late fee that I had to pay in the amount of $10.00. Next thing that will happen is they will deposit my check and I will have a big credit on my account. Customer service reps don't speck good English and was not a happy customer.
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November 2023 by Donna Desantis
So far TDS has been wonderful to work with. Appointments were on time, technician was very helpful and professional.
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October 2023 by Jj Stevenson
Zero stars for me, haven't had internet for over a month straight, I've been on auto pay for over 7 years now, my puppy chewed, my wifi cable off the wall, only because wen they installed it, about 3 ft of line was exposed to the elements, but the rest of it to the road was covered by metal pipe, my kids haven't been able to even do there homework ,plus my camera have been disabled ever since too.ive been blow off 3 times now, they have seemed to take it personal that my dog did that to the cord ,and are teaching me a lesson, pretty cruel lesson rite, think hard if you use this company, now I regret leaving rio connect, I rely on my wifi for my kids homework, there echo dots are there alarms ,and my way of communication with them wen I'm not there, and my cameras are our safety nets. Something has to change with this company ,there putting people's lives at risk ,and our own lively hoods too.
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September 2023 by Natasha Lopez
Let me start off by saying I work in customer service and try to be very accommodating.I scheduled my service to be installed in my new apartment a month before I moved as I have a varying work schedule and never know my days off. To request a day off I have to ask a minimum of three weeks in advance. Yet I was moving into an older building and understood there may be difficulties. The first tech came and said he needed a letter from the management company giving permission to access to something vague. He said if I got the letter that day they could return quickly. My management company had never heard of such a letter but wrote me one. I called TDS, they gave me a link to send the letter to them.After 24 hours, when I hadn't heard back, I called them and was told it would be over a week before they could reschedule and that I was to give a copy of the letter to the tech. I was understandably disappointed but I tried to be understanding. I scheduled it for Wednesday from 3pm-5pm. I explained that I would not have access to my phone, I would be at work, and a friend would be here for them. They said no problem. Wednesday morning I called to make sure they were coming and once again explained my work and phone situation.I happened to get a chance to glance at my phone around 2pm only to see the tech had already gone to my house. Panicked I called TDS. I was told the tech had come and gone and I would need to reschedule. Frustrated, I asked to speak to a manager. I was put on hold for about 10 minutes only for the guy to come back and inform me there was no one to talk to and I'd need to leave a message. I have worked in call centers, I know there is always someone you can talk to, but he refused. It was obvious I wasn't important as a customer. It was the first time in my life I nearly screamed at a customer service person. Instead, I said I didn't need their business and hung up. The problem being I really needed internet.However, I remembered a short time later I had worked with a salesman named Darren and I had kept his contact info. I called him and expressed my frustration. He was awesome. He got the tech to come back. When the tech saw the letter he said it wasn't written the way they would like to see it worded but he would try to work with it. It just gave me another reason for frustration as I had sent a copy of the letter to TDS over a week earlier and no one said there was a problem with it then. But between the tech guy and Darren they got it worked out. The tech, Zackery, was also great and stayed late to make sure I got up and running. Individually, there are some great people at TDS. But I'm not impressed with TDS customer service at this point.
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September 2023 by G Burnham
Overall good service and happy with people that I interact with.Very pleasant experience ☺️
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August 2023 by CW DICKSON
Had no issues with the actual Internet service I had for just over a year, however I've been on hold for almost an hour now trying to update my new mailing address and pay my final bill. I understand this has been an issue in the past.
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August 2023 by Kim Lefler
When I arrived there was a note saying lunch break will be an hour and a half and then we'll be back at 1:30 but it was after that and still not open. Went back a different time and they could not give me the discount that they could give new customers. The 59.99 for 1G was not available to existing customers that have been there for years. So we'll be canceling and having somebody else in my family sign up as a new customer this makes no sense.
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July 2023 by John Allen
As with most services you are sent who knows where for customer service. If you are lucky enough to get someone you can understand it's a win for them (not win / win)! Service is riddled with outages but the bonus is you can get reimbursed! Of course that comes at a cost, this mornings was 45 minutes on the phone.When it works it's pretty good, just plan on disappointment and interrupted programs!
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June 2023 by Justin Lorenzen
Absolutely the worst service ever wasted four hours just trying to turn it off
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February 2023 by Melissa Espinoza
Terrible customer service! No one local to speak to. Long wait times to have a service tech do any job.
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February 2023 by Megan C.
Trying to cancel my subscription and boxes. Very rude company. Puts me on hold for 30+ minutes and when I do talk to someone, they hung up on me. Do you really want to deal with a company that makes YOU (their customer) wait 30+ mins and then HANG up on you? Not very good for their reputation. Been on the phone all day with them to get no where. Problems after problems with customer service. I don't recommend this company. Very rude to their customers/clients.
