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February 2024 by Chris Ericksen
My truck went in with no service engine light, however the engine would shutter when I gave it very much gas. It was in the shop for the time schedule and returned to me after closing time. On the drive home it lacked all power, worse than before. When i got home where i had a flash light, since it was dark, i found the mechanic had not re-attached the air tube from the intercooler as well as a vacuum line. I reconnected those and drove it back today to have it gone over for other missed connections and the service engine light came on. The mechanic is not in on saturdays so i am stuck without my truck until monday. To make it worse, the service manager was not apologetic in the least for the major inconvenience and possible engine damage that may have occured.
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February 2024 by byron dobbs
Because the crew was especially nice,polite,to the point,and professional.
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January 2024 by Kabriegny ST
Great staff of employees. Great communication with the customer. Awesome work on vehicles. I trust this Firestone Location over the others I've gone to.
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January 2024 by Star Jones
I'm extremely disappointed with the service I received. I took my car in for a diagnostic and was told I needed a new water pump, tension rod, and timing belt (kit) at the minimum because I had a coolant leak. They had my car right around 1 week and the repair totaled a little over $1,600. After a few days I noticed puddles on the ground so I took it back. After a little more than 2 hours I was told my car was ready and it just needed a clamp and there should be no more leaks. Needless to say, 2 days later I'm back because there are even bigger puddles under my car! I went in and now have an appointment in 3 more days. I definitely didn't pay all that money just to keep making trips back to them and still drive away with the same problem. I thought Firestone lives by a guarantee to be fixed right the FIRST time. The fact that I'm back a 3rd time for the same issue is ridiculous. I feel like I've been screwed and have wasted money because the same problem exists and now the temperature is rising! I wouldn't recommend going there if you have anything major needing to be fixed.
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January 2024 by Jack Cinque
Everyone I interacted with at the Firestone Dealer was prompt, pleasant and professional. The tires were installed in a timely manner and for the exact amount they had quoted me.
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January 2024 by Chris Brewer
I always enjoy getting service at this Firestone. The associate Craig is always courteous and friendly
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September 2023 by William Anderson
Do not get your AC done here. They diagnosed my AC system and said my car needed refrigerant. It was 171 plus tax to add freon. After adding refrigerant my AC still blows hot and now they say I need a compressor change! I walked away 200 down with a STILL hot AC. My biggest frustration is that my AC is hotter now. It was somewhat cool before I dropped it off!
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August 2023 by Erica Steele
Amazing customer service. Long wait times. Unfortunately no snack machine but does have a drink machine. Bathrooms are located at the gas station next to it. Has a tv for entertainment but no kid area.
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June 2023 by Chad N
Went for a tire rotation and oil change. Craig was very friendly at the front desk. Scheduled my appt at 0900. Service was on time and completed in a reasonable amount of time. Rick the mechanic was AWESOME! He was super friendly and knowledgeable gave me an update about halfway through with a time estimate. I would come back to this store for Rick. His demeanor and attitude made me feel like I was getting quality work done.Service: Oil change
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June 2023 by Chad N.
Went for a tire rotation and oil change. Craig was very friendly at the front desk. Scheduled my appt at 0900. Service was on time and completed in a reasonable amount of time. Rick the mechanic was AWESOME! He was super friendly and knowledgeable gave me an update about halfway through with a time estimate. I would come back to this store for Rick. His demeanor and attitude made me feel like I was getting quality work done.
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June 2023 by makanani79
Scheduled an appointment a week in advance. For them to not even look at my car. It sat there all day. Kinda pointless making appointments. I should of read all the negative reviews before I scheduled an appointment. Thank god they didnt touch my car.
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May 2023 by Cody Hines
Left my car here to get a diagnostic. After they had my car for 5 hours I got a call saying it would be another $420 for them to continue my diagnostic since they would have to get down to my starter to run test. I told them I wasnt paying another $420 for that and they charge me the full $110 while not even being able to tell me what my actual problem was. So I was basically charged $110 for guesses I had already made myself. Dude at the desk was rude and defensive as well 10/10 wouldn't recomend.
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May 2023 by Meg Birdfish
Love the staff here. Always kind and respectful with decent prices compared to other places in the area.
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March 2023 by Kelsey Nicole Nevels
Great customer service and I was able to get what I needed done at a reasonable price.Service: Air conditioning
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December 2022 by Tyler Ray
I normally don’t write reviews, but after 2 days of services here, I feel obligated to tell others not to come here. Friendly front desk, but absolutely bad service in the back. For a simple tire change that was made with an appointment it took nearly 5 hours. They “couldn’t figure out how to start the car” they decided to give up and not notify me of the issue, instead whether it was due to laziness or just lack of ownership to the agreed services they kept the car parked and did nothing, until I showed back up. Similar for the first day, over 3 hours for an oil change and inspection (last 45 minutes it was done and parked and I waited at the front desk for someone to come back to give me my key/pay). Again both made with appointments. The service manager did apologize and offer a future incentive, but to a moot point since I will never be coming back for service hereServices: Tires