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April 2025 by Tara Siefring
The workers are always great and friendly.... but they never open on time (even at 9am which is the REAL opening time) and as a working mom who has very limited time to plan and do errands, this is very frustrating
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March 2025 by Faron
I've been waiting on a package now for awhile, first time I checked tracking number I found package had been sent back to gofo distribution center so I contacted them it was on Friday, and I was told on phone that my package would be out next day or day after. We all know nothing goes out on Sundays , but I just looked at tracking number again and again it tells me sent back to distribution center. WTH. This package is being sent to a business where we have cameras up all over place recording, not once have there been any atemp of deliveries from this place we have signs on front door stating where to go also a phone number to call if no one answers door. My number and no calls this is a very important package containing a birthday gift for my daughter in which was not able to present to her because still waiting for whoever to unstick their head or to actually do the job they are to do......don't know who's fault this is but I just want my package......
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January 2025 by Rebecca McCoy
Hours are incorrect. They don’t open until 0900. Please put your correct hours on Google.
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December 2024 by Larry Boyce
I was in your store 4 Dec. Paid $45 to have an airplane model and pedestal shipped back East. Opted to use UPS because I had a flimsy box and only a small amount of packing material. Lady asked me to value it and I said $50, but, it was worth more than that to me because it was a gift. Package arrived last night. DISAPPOINTED because 3 pieces were chipped off the model. It was evident you used a new box, but, you re-used the small amount of packing material that I arrived with. You did not add any new, better packing material. As a result of your substandard work, the two pieces banged into one another in shipment and thus I had damage. Suggest anyone on Nellis needing UPS services, go to another store. This store does substandard work.
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July 2024 by Nikki Bennett
The person who helped me was really friendly and helpful. The store itself is a 5 out of 5. I am giving 3 out of 5 because I shipped with UPS for it to be delivered using USPS. I did drop off on a Friday when the carrier had already come, but she explained it would be picked up on Monday and the estimate delivery date was 2 days later. It didn't get there until the following Friday and it looks like it had quite the trip between UPS and USPS facilities. If I would have known it was going to be sent through USPS, I would have just gone to the USPS store on Saturday for it to get there quicker.
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July 2024 by Stuart Berman
July 13th I waited all day for my delivery and got a Gmail telling me no1 was home at 1:30 when my 3 dogs and myself are in my living room waiting and the phone recording telling me ups was here and left a delivery notice, I'm not very happy taking my car apart and no part delivered!!!!!!
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June 2024 by Justin Doze
I know this isn't necessarily any of the staffs fault, or maybe it is? Not really sure, either way when the store is actually open the quality of service is excellent, the staff are really helpful and friendly. However it would be amazingly helpful to have more accurate weekend hours of operation. Really frustrating to drive 20mins just to find out the store is closed when it says it's open online.
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January 2024 by glory girl
the young lady that worked on 13 Jan 24 was very nice and helpful and her vibe was really good. even folded my jacket and packaged it for me. pleasant experience <3
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March 2023 by NANCY TAYLOR
So I wanted to give a huge shout out to Gilbert. He’s one of the delivery drivers here at nellis. One of our packages was delivered to the wrong address, and Gilbert went out of his way to go track this packet, and bring it to us personally. And we just want to tell him thank you so much for taking the time and getting us the package.
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January 2023 by Robert N.
The staff here are all pretty nice, however; i would not recommend this location if you are expecting any USPS mail. this private mailbox costs over 3 times what it costs at the "Post-Office with terrible service. i have had tracked mailings showing delivered on Friday but here it is on Wednesday and no mail from this site. all i get from their staff is lip service. they claim it is stuck in the real Post Office on base. this is totally unacceptable. the staff member working said she only gets her info from her supervisor and doesn't know how to get the mail. One of the services they provide is to notify the receipt of packages via text. apparently this notification can only send the notice to one phone as my wife receives them but i do not but they are very good at notifying when a package comes in from UPS, Amazon or whoever.
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February 2022 by Millicent Fila
ZERO STARS IF IT WERE AN OPTION. HOW DO YOU POST BUSINESS *** HOURS *** AND NEVER ANSWER THE PHONE??? IS THIS A FRONT FOR SOMETHING ILLEGAL GOING ON OR WHAT???
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January 2022 by Martin S.
They said they tried to deliver my package but no one was home, I was home all day and didn't hear or get an attempt to even deliver the package, I also have a ring doorbell and it didn't catch anyone trying to deliver I package. This is absurd, why would someone lie about trying to deliver a package. I would definitely not recommend dealing with this ups, they are lazy and uncoordinated.
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November 2021 by Brandon W.
Terribly ran company. Owner has no idea what's going on and takes her anger out on employees. Witnessed first hand. Boxes aren't cared for and constantly lost. If UPS corporate saw how this store is ran, there would be major changes.
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October 2021 by JunJun Agliday
Google said it's open but I came in there and it was closed.
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January 2021 by Amanda Hackett
Super friendly and helpful! I was able to get my package mailed out at a reasonable price. I'm very happy with the experience I had.
