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February 2024 by Jane Adams [Coronado HS]
I am so blessed to have AIS and their knowledgeable technicians that keep my machines up and running in good order.So Grateful, Jane Adams
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January 2024 by Dereka Nelson [Human Resources]
AIS Tech Marlene was absolutely brilliant! Her efficiency, professionalism, and knowledge is above and beyond. Marlene was also very thorough with explaining the printer's issue.
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December 2023 by Justin Sider
Needed to replace cyan drum. It took 2 1/2 days to get the part and fix the Kyocera but other than that the machine is fixed and working.
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September 2023 by Kathy Rudd
AIS has consistently gone above and beyond for our growing school. Their service is fast and they are very helpful. The owner and the whole team are responsive and even came out on a Sunday to support us with opening our school for the first days of the school year. Thank you!!
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September 2023 by XLBHS Butorfly
AIS has met and exceeded our needs. They have aways been professional and paradoxically have a small mom and pop feel. Someone always answer the phone or gets back promptly. I fail with words to express how very impressed I am with AIS. Great products and even better people teaching you, working with you and yes, answering the phone. Big Mahalo (thank you) for all your kokua (help). AIS helped us "eXceL" our business needs.XL Behavioral Health Services.
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August 2023 by Kathy Schaefermeyer [Hughes MS]
The AIS technician that came was fast and courteous. After he serviced the machine, he explained the reason for the malfunction of my copier and gave instructions of how to remedy the situation better in the future. The first days of school starting are always busy for everyone but he was able to come within two business days.
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June 2023 by New NewCastle (Street)
Great job on working on my Xerox printer. Technician went over his process with me and showed me a couple features I didn't know about. Very professional; highly recommended.
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May 2023 by Shannon Darrow
This is a terrible company that doesn’t care about small business. We called asking for assistance for a struggling office and they told me it was my problem and I needed to come up with 11k to pay off the copier
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December 2022 by Dee Jones-Montano [Veterans Tribute CTA]
Super great experience! Was scheduled the same day I called, the tech was on top with communication and fixing our issue. Could not have went smoother.
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December 2022 by Christina Dawn Gutierrez [Sunrise Mountain HS]
AIS is always prompt to come fix my issues, always professional and they are quick! If you need great service , AIS is the way to go, they won't let you down!
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November 2022 by Megan Chatterton [Neal ES]
Carlos C. is AMAZING! He is very knowledgeable with printers and copiers and always leaves them looking better than he found them. AIS is very lucky to have him on their team!
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November 2022 by Barry Moore [Veterans Tribute CTA]
I have nothing but positive things to say about AIS. Everyone is polite and they go out of their way to fix whatever your problem may be. Sale to Serviceyou are in good hands
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October 2022 by Brenda Macklin
Our AIS technician, Jorge Algara went above and beyond in helping us with our printer issues. I appreciate his expertise even with a printer that was not his responsibility. He was on time and very pleasant. Thank you, Jorge.
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September 2022 by Tiea Findlay
AIS has made my printer issues disappear. The are responsive, quick and manage my multiple printers in office, sending out supplies before I need them so I am never in a pinch! Thank you AIS!
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August 2022 by david ahn
To be very honest, I really do not understand how this place is getting 5 star reviews. Or still in business at this point.AIS has to have THE WORST customer service, and sales team I have ever seen. I've recently received a quote from another printer company, and wanted to see is AIS can match that price I was offered. Long story short, the person I spoke with flat out told me to switch companies since there was nothing they can do. Alright, I decided to switch companies, the new company cut me a check for a buyout on my current lease, and so I sent the check AIS to get out of my lease, and have them pick up their machine. 5 months passed, I've been calling them to pick up their machine and nothing. No one is answering the phones at the office, I got an automated machine recording and was put on hold for over 30 minutes. To make matters worse, cut them the check, check is cleared, and they're still charging me monthly. If I do get lucky and talk to someone in billing, the only thing they seem like they're trained to do is tell me they cannot do anything and will have management give me a call. Which NEVER happens.UPDATE: Looked at the invoice they sent me, after I paid for the Buyout and to my surprise. The invoice states that I used 1,000 B/W copies, and 700 Color. Their machine has been unplugged for the past 3 months. So I don't even know where they're getting these number from.
