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February 2024 by Rene Macias
I went in after upgrading my phone at another shop. I wanted to exchange my phone for a different one because I wasn't loving the one I got. Diana was able to help me exchange my phone for a different model. She was super helpful and had excellent customer experience! She even helped me transfer all my data and most importantly my messages! It took a little longer than expected but she reassured me that I would have my messages and was extremely patient with me! 10/10 service! Thank you!!
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February 2024 by Lamar Crosby
Always good service here at this store...
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January 2024 by SHOEPRN
Sales Consultant Jeanette Tarango was very helpful. She was very informative and knowledgeable with all of our questions. She was able to set up a service for my wife’s phone with no problems.
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January 2024 by Todd Sears
I came in on Tuesday to trade my phone & I met Lee & Johnathan & they told me about the special of the new phone coming out the next day on the 17th. So I came back the next day and Johnathan helped me pick out the new Ultra24. I just have to wait for it to come in the mail & I will be going back so Johnathan can help me download everything & also buy a new OTTERBOX & a screen protector. Johnathan is a GREAT salesman & 100 STARS (NOT 5) You should be happy to have him working for your company!!!!
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January 2024 by Efrain Salgado
Really bad service by far the worst experience ever. Sales people were just talking instead of taking care of business for was going to get an iPad and ended up not getting it because there was over an hour wait. And the worst part was this people weren’t doing their job but oh well I’ll take my business somewhere else!!
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January 2024 by Cham Z Estrada
Jonathan Fernandez was very knowledgeable and helpful. Our transaction with him was fast and easy. It was a great sales experience. Thank you Jonathan & AT&T !
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January 2024 by mario perez
Look for Junior very nice and polite … and the most thing is helpful …. Thank you so much ..!!!
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January 2024 by Jay D
Richard was awesome and help us with all the questions as we upgraded two phones.
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December 2023 by Ponce Saengdara
I’ve been coming here for years and this is what I can tell you about this store specifically. Every time the wife and I upgrade our phones we end up with random charges that we specifically told them not to add and they swear to us they have taken it off Now, it wasn’t only once, not twice, but three different times this has happened. I keep giving att the benefit of doubt and have to keep calling in to make corrections which is why I’ve been a customer for over 20yrs, but it all stems from this store. I’ve told them we don’t want insurance and to cancel and it gets left on. We tell them we don’t want the next plan, and guess what? It gets left on. It continues and this store is PROBABLY the culprit. Time to choose a new store.
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December 2023 by Shaniece West
Melissa M was so nice and very professional. She helps us immensely. I have been afraid to drop my phone and she helped me pick the perfect case and also recommended a privacy screen protector. She has the best southern hospitality and the cutest accent. We thought we were done and she showed us matching chargers to our cases. Even checked the back to get another one for me. She’s definitely a keeper and a valuable addition to your team. (Give her a couple extra dollars) lol Will be back. Thanks again.
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December 2023 by Doug Sanford
Came in to get cases for our new phones. We were greeted by Melissa M. She was very helpful in helping my family get what we needed. Made recommendations we took advantage of and will definitely be back in store to shop with her again. It’s hard to find people who care these days so it was a pleasant experience. Thanks for everything. Give the girl a raise.
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September 2023 by Shari Saludares
My name is Shari saludares I just wanted to give Richard at the Craig road store in north Las Vegas five stars ⭐️ because he has very good customer support skills with me and my family I came to him like over 6) times and he is always on top of it he help me with all my phone needs and purchases also always puts 120 effort helping me and my family. And I go back to him to buy. More products and merchandise from him I’ll be returning again soon . And recommended my co workers family and neighbors also to go and do business with him .
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September 2023 by Lynn Kaplan
Diana was very friendly and very knowledgeable. She was able to update our plan to maximize our benefits and be able to make calls from international locations. Seamless and quick. This has always been our go-to location and will continue to be! ?
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September 2023 by ivan melendez
Melissa was amazing ! She took care of all our needs & made sure I had a simple upgrade❤️ she was awesome. Ask for her she’ll make sure to take care of all your need !
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September 2023 by Glen P.
I was on the phone with an ATT customer service tech for about 45 minutes only to end up with my phone disconnected and I was not able to make or receive calls. Then...out of frustration I went into this store. I was promptly greeted. Then I was served by Johnathon. He was friendly, professional, very knowledgeable, and paid close enough attention to my situation that he resolved my challenges in about 5 minutes. After which, Johnathon responded to my request to check if i was eligible for any upgrades. After discovering that I was, he did his research and came back with two excellent choices and plans. After making my choice I was then told that he could put together a package of an upgraded phone and all accessories with my monthly payment only increased by 8 dollars. Johnathon was excellent. But it did not stop there. A while later I was not able to complete my setup. I went back to the store and was promptly greeted by Lee. Lee patiently and expertly assisted me to the and that he called the ATT tech support and eventually resolved my issue. He then assisted me who handling my old phone as well. As I went to thank Lee, he mentioned that he is a manager. What an excellent experience from Johnathon and Lee. It is evident that attitude reflects leadership. Lee did not pass me off. And Johnathon was also just as excellent. Thank you...as you made what could have been a disappointing and dissatisfying experience into an excellent show of customer service. Thank you.
